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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Life insurance
Employee assistance program
Job Description
Distinctive Living is a highly reputable senior living community dedicated to providing exceptional care and vibrant living experiences for its residents at Inspired Living at Lakewood Ranch in Bradenton. As a part of the Distinctive Living family, team members are encouraged to realize their full potential through a supportive and growth-focused environment. The company is passionate about fostering both personal and professional growth, ensuring that employees feel valued, inspired, and motivated to flourish in their careers. Offering a culture of respect and collaboration, Distinctive Living takes pride in creating a positive atmosphere where staff members can thrive alongside the residents they serve.
The role of Concierge at Distinctive Living is a part-time position that acts as the pivotal first point of contact for both prospective and current residents, their families, visitors, and staff members. This role is centered around providing exemplary customer service in a warm and professional manner, managing the lobby experience to make every interaction positive and welcoming. Responsibilities include greeting community visitors, addressing questions and concerns, supporting sales and marketing initiatives, and assisting the business office with administrative tasks. Attention to detail and creativity are essential in this role, as the Concierge is responsible for helping to enhance the community environment and promote a sense of comfort and belonging for all who enter. This position requires a friendly, approachable demeanor combined with strong communication skills to ensure effective interactions across multiple channels, including telephone and in-person engagements. Working within a team-oriented culture, the Concierge also supports the broader community objectives by fostering resident participation in activities and ensuring adherence to company policies and procedures.
Choosing a career with Distinctive Living means gaining access to comprehensive benefits such as medical, dental, and vision coverage, paid time off, a robust 401k retirement plan, life insurance, and a team member assistance program that underscores the company's commitment to employee wellbeing. This role offers a unique opportunity to be part of a recognized "Great Place to Work" environment where meaningful contributions to senior living are valued and celebrated. If you enjoy working closely with people and excel at providing outstanding customer service in a dynamic and caring community setting, the Concierge position at Distinctive Living is an excellent fit for you.
The role of Concierge at Distinctive Living is a part-time position that acts as the pivotal first point of contact for both prospective and current residents, their families, visitors, and staff members. This role is centered around providing exemplary customer service in a warm and professional manner, managing the lobby experience to make every interaction positive and welcoming. Responsibilities include greeting community visitors, addressing questions and concerns, supporting sales and marketing initiatives, and assisting the business office with administrative tasks. Attention to detail and creativity are essential in this role, as the Concierge is responsible for helping to enhance the community environment and promote a sense of comfort and belonging for all who enter. This position requires a friendly, approachable demeanor combined with strong communication skills to ensure effective interactions across multiple channels, including telephone and in-person engagements. Working within a team-oriented culture, the Concierge also supports the broader community objectives by fostering resident participation in activities and ensuring adherence to company policies and procedures.
Choosing a career with Distinctive Living means gaining access to comprehensive benefits such as medical, dental, and vision coverage, paid time off, a robust 401k retirement plan, life insurance, and a team member assistance program that underscores the company's commitment to employee wellbeing. This role offers a unique opportunity to be part of a recognized "Great Place to Work" environment where meaningful contributions to senior living are valued and celebrated. If you enjoy working closely with people and excel at providing outstanding customer service in a dynamic and caring community setting, the Concierge position at Distinctive Living is an excellent fit for you.
Job Requirements
- High school diploma or equivalent
- six months experience in a receptionist role or similar function
- experience with Microsoft Word and Excel preferred
- excellent verbal and written communication skills
- able to communicate verbally in person and over the phone
Job Qualifications
- High school diploma or equivalent
- six months experience in a receptionist role or similar function
- experience with Microsoft Word and Excel preferred
- excellent verbal and written communication skills
- able to communicate verbally in person and over the phone
Job Duties
- Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience
- greet all visitors and answer incoming calls in a professional and respectful manner
- monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages
- manage the lobby, monitor and ensure desk and lobby are clean and neat, create a comfortable, inviting area, assist the activity director and/or others as necessary in promoting activities with residents in the lobby
- sales and marketing, manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member, respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available, facilitate experiences/tours of community as needed, knowledgeable and assist in supporting the marketing standards of the community, assist with duties related to the lead management program, assist with assembling marketing packets as needed
- business office, assist in processing new resident documentation, assist in maintenance of resident files and documentation while maintaining confidentiality
- promote and encourage residents to participate in activities
- follow and communicate company policies and procedures
- this job description provides a framework for the job, other duties may be assigned as necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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