Concierge

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to exceptional guest experiences and commitment to employee growth and diversity. This particular position is located at JW Marriott, a luxury brand within Marriott's portfolio, which includes over 100 beautiful hotels in prime urban and resort locations worldwide. JW Marriott prides itself on fostering a work environment that values employees as the cornerstone of the guest experience, offering a culture defined by trust, innovation, authenticity, and intuitive service. The hotels promote a community atmosphere where camaraderie among a diverse team of colleagues enhances both the workplace and the guest interactions. At JW Marriott, employees have access to extensive training, development opportunities, recognition programs, and a holistic wellness-focused luxury environment. This reflects the brand's dedication to ensuring that employee satisfaction translates directly into remarkable guest service, a philosophy known as The JW Treatment.

The role offered at the JW Marriott in Tampa, Florida, located at 510 Water St, involves providing comprehensive support in rooms and guest services operations. This full-time, non-management position is vital for ensuring that guests receive prompt and effective attention to their requests for special arrangements such as transportation, reservations, and laundry services. The role requires communication with various departments and external vendors to coordinate these services. In addition, the position demands handling guest inquiries and concerns with a professional and courteous attitude, ensuring that guests with special needs are accommodated and satisfied through diligent follow-up. Maintaining accurate records of guest interactions and employee shift logs is essential in this role, as is monitoring club lounge seating availability, guest safety, and overall welfare. The position involves adherence to all company policies regarding uniform standards, confidentiality, safety certifications, and procedures. The employee must also proactively engage with guests, anticipating their service needs and expressing genuine appreciation in interactions. Core expected physical requirements include standing, sitting, or walking for extended periods and occasionally lifting items weighing up to 10 pounds. Beyond these operational duties, the role contributes to a positive work environment by supporting team objectives and responding appropriately to employee concerns. The job presents an opportunity to be part of an internationally respected brand known for its pursuit of hospitality excellence and innovative customer service practices. Marriott International offers equal employment opportunities and fosters an inclusive workplace where diversity is valued and celebrated. The candidate will join a luxury hospitality team that is committed to career development and creating unforgettable guest experiences in a vibrant and collaborative setting.