Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Life Time is a premier health and wellness resort company dedicated to providing members and guests with exceptional experiences in a luxurious and supportive environment. Known for combining fitness, spa services, dining, and social programming, Life Time creates a holistic lifestyle approach that promotes health, happiness, and community engagement. With numerous locations across the United States and Canada, Life Time has established itself as a leader in the wellness industry, emphasizing personalized service and innovative programming that meets the diverse needs of its members. Life Time is committed to fostering a workplace culture that values inclusiveness, diversity, and equity, ensuring every team member feels respected and empowered to achieve their professional goals.
The role of Membership Concierge II at Life Time is essential in maintaining and elevating the member experience. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying a hospitality mindset that focuses on relationship-building and delivering extraordinary experiences. This position requires strong communication skills and the ability to multitask effectively in a fast-paced environment. You will engage with members through inbound and outbound communications to support engagement, acquisition, and retention. Your responsibilities will include assisting members with account maintenance, processing transactions related to programs, services, and products, and providing up-to-date information regarding club programming, events, pricing, and policies.
Additionally, the Membership Concierge II serves a critical role in problem-solving and service recovery, addressing member concerns with professionalism and utilizing available tools and resources to resolve issues swiftly. Life Time supports career growth within this position through a structured hospitality certification program and encourages a customized succession plan that aligns with your professional ambitions. This job offers an excellent opportunity for individuals passionate about serving others and building a network within the hospitality and wellness sectors, while growing their skills in a supportive and dynamic work environment.
The role of Membership Concierge II at Life Time is essential in maintaining and elevating the member experience. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying a hospitality mindset that focuses on relationship-building and delivering extraordinary experiences. This position requires strong communication skills and the ability to multitask effectively in a fast-paced environment. You will engage with members through inbound and outbound communications to support engagement, acquisition, and retention. Your responsibilities will include assisting members with account maintenance, processing transactions related to programs, services, and products, and providing up-to-date information regarding club programming, events, pricing, and policies.
Additionally, the Membership Concierge II serves a critical role in problem-solving and service recovery, addressing member concerns with professionalism and utilizing available tools and resources to resolve issues swiftly. Life Time supports career growth within this position through a structured hospitality certification program and encourages a customized succession plan that aligns with your professional ambitions. This job offers an excellent opportunity for individuals passionate about serving others and building a network within the hospitality and wellness sectors, while growing their skills in a supportive and dynamic work environment.
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Ability to perform service recovery
- Strong verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Completion of retention specialist certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality (preferred)
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
- Serve as key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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