Concierge Salary in 2024: A Comprehensive Guide

Hourly Concierge Salary Per Percentile

The average Concierge makes $19.34 per hour in the U.S.

However, while some Concierges can make as little as $14.19 per hour (10th percentile), some can make as much as $27.53 per hour (90th percentile).

[Source: BLS]

This graph is interactive. Hover your mouse over different parts of the graph to see detailed data.

If you’re in the 90th percentile, you earn more than 90% of all the Concierges in the U.S.

Earning $57,262 annually makes you a top 10% earner among Concierges.

However, if you make less than $29,515, you are in the bottom 10% of all Concierges.

It is worth noting that a Concierge’s salary in the United States is influenced by numerous factors and varies from state to state.

Annual Mean Wage of Concierges by State

The below map gives you a breakdown of Concierge salaries across the U.S.

Note that salaries vary from state to state due to different factors including but not limited to:

• Location
• Concierge demand
• Cost of living

[The latest data collected from BLS and the labor/employment departments of the respective states]

This map is interactive. Hover your mouse over different parts of the map to see detailed data. 

Factors That Affect Average Concierge Salary

There are many different factors that can influence a Concierge’s salary, such as industry, experience and education.

Industry

The type of industry can greatly affect the salary of a Concierge.

According to the Bureau of Labor Statistics (BLS), the top paying industry for Concierges is “Civic and Social Organizations,” closely followed by “Credit Intermediation and Related Activities.”

See the breakdown of the top-paying industries for Concierges below:

[Source: BLS]

This graph is interactive. Hover your mouse over different parts of the graph to see detailed data.

Tips

Employers often pay tipped positions such as Concierges less in the expectation that the tips will cover the discrepancy.

Even though Concierges are expected to go above and beyond for the guests and help them get tickets and reservations to a busy restaurant or transportation, they can be affected by pay cuts as a “tipped position.”

Concierges get tipped based on the service they provided.

So, if a Concierge makes a reservation in a busy restaurant, they can expect to make $5 – $10. However, if the restaurant is extremely busy and difficult to dine in, then the tip should go up to no less than $20.

Concierges that help guests find tickets to a sold-out event can expect a tip of $50 or more.

The more difficult and demanding the task a Concierge completed, the higher the tip should be.

Experience and Education

While the Concierge position typically only requires a high school diploma or an equivalent, having a bachelor’s degree in Hotel Management, for example, will improve your odds of commanding a higher salary.

Additionally, you can consider completing courses that would give you an advantage over your competition.

Some of the courses you can consider are:

• Certified Hotel Concierge (CHC) Certification: The CHP certification, a joint initiative by the American Hotel & Lodging Educational Institute (AHLEI), Les Clefs D’Or USA, and The International School of Hospitality (TISOH), emphasizes a strong commitment to exceptional service in the hospitality sector. CHP-certified professionals excel in personalized attention, cultural understanding , and multilingual communication, setting them apart in the industry.
• Certified Hotel Administrator (CHA) Designation: The prestigious Certified Hotel Administrator designation, offered through the American Hotel and Lodging Association (AHLA), is a globally recognized achievement that highlights excellence in the hospitality field. It equips individuals with the skills needed for top leadership roles in the industry.
• National Concierge Association (NCA) Certificate: The NCA is a professional body committed to upholding high standards in the Concierge industry. Attaining the NCA Certificate involves passing rigorous examinations, interviews, and gaining approval from the NCA’s Executive Board of Directors.

Concierge Salary in Major US Cities

Among the four major cities, New York City pays Concierges the most at $47,740 while Miami offers Concierges the lowest compensation at $39,720.

See the breakdown of Concierge Salary across major U.S. cities below:

[Source: BLS]

Non-Monetary Benefits and Perks for Concierges

According to Statista, higher salary is still the #1 reason employees would switch their jobs.

However, other benefits are not lagging too behind, showing that employees consistently value non-monetary benefits almost as much as they value the salary.

Main reasons why U.S. employees would change their current occupation include salary and better benefits.

See the breakdown of the most likely reasons why employees would change occupation below:

[Source: Statista]

This graph is interactive. Hover your mouse over different parts of the graph to see detailed data.

Paid Time Off (PTO)

Even though employees still value salary the most, research shows that less than half of all employees working in the hospitality industry have sufficient PTO.

By offering more PTO days, employers can attract top talent and gain a competitive edge when trying to employ a Concierge in their establishment.

Some of the PTO options to consider:

• Vacation days
• Sick leave
• Parental leave
• Bereavement leave

Employee Discounts

Hotels and resorts frequently offer employee discounts on accommodations, dining and spa services.

This can be a significant perk for Concierges who may want to enjoy the amenities of their workplace during their time off.

Health and Wellness Programs

Concierges, who often face the unique demands of the hospitality industry, greatly benefit from tailored health and wellness programs.

Individuals working in luxury hotels or resorts typically have access to amenities which can boost their overall salary and support their physical and mental well-being.

Access to Events and Attractions

Concierges often receive special access to events and attractions as a job perk. This includes tickets to concerts, shows, sports games and cultural sites.

Not only does this benefit allow Concierges to enjoy their city’s offerings, but it also helps them provide better recommendations to guests.

It’s a form of recognition for their role in enhancing guest experiences, motivating them to excel in their service.

Top 5 Skills Needed for Concierges

Given the dynamic nature of Concierge work, they must possess several skills that would help them succeed in their role.

See some of the most relevant skills for top Concierges below:

• Communication: Given that the Concierge’s job revolves around interacting with guests, they must possess excellent communication skills. This refers to verbal, written and non-verbal communication. This will allow expert Concierges to understand and connect with guests while allowing them to make personal recommendations per guests’ preferences.
• Problem-solving: Concierges often have special tasks or requests due to various guest preferences. It is essential for Concierges to be creative in their approach and figure out solutions to any issues or requests that a guest may have.
• Attention to detail: The dynamic nature of the Concierge role requires them to regularly multitask. Without being attentive to details, they can make mistakes or fail to deliver the exceptional standard of service that the guests expect.
• That is why, when making reservations, recommendations or addressing concerns, Concierges must pay attention to all the details that might negatively influence the guests’ stay.
• Organization: Concierges excel in maintaining accurate records and managing schedules, crucial for efficiently addressing guest requests and upholding high service standards.
• Multitasking: Concierges must be able to navigate multiple guest requests and responsibilities simultaneously, prioritizing tasks to ensure seamless hotel operations and exceptional guest satisfaction.

Education Requirements for Concierges

While there are no legal requirements that an individual must have to become a Concierge, the required level of education can be determined by the employer.

That doesn’t mean that you require no education to become a Concierge: in fact, 32% of Concierges hired with no experience have at least a high school diploma or an equivalent.

Consequently, 23% of employers look for a Concierge with an associate degree, so furthering your education and acquiring certificates can prove extremely useful when starting a Concierge career.

Concierge Career Progression

Concierges can progress and develop in various ways.

Within the hotel industry, Concierges can acquire necessary skills and certifications to aim for managerial roles.

Alternatively, in an office environment, they can focus on becoming Training or Development Managers.

Regardless of which route a Concierge chooses to pursue, developing leadership, seeking learning and improvement opportunities and networking will ultimately help every Concierge move up to the position they desire.

Labor Laws and Taxes for Concierges

As a Concierge, it could be beneficial for you to know the minimum wage, tipped minimum wage, overtime pay and leave policies in your state.

Check out the guides below or view more labor laws:

• New York Labor Law Guide
• Illinois Labor Law Guide
• California Labor Law Guide
• Florida Labor Law Guide

To easily calculate federal, state and local taxes in your state, use our free Paycheck Calculator.