Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional development opportunities
Employee Discounts
Job Description
FirstService Residential is a leading property management company specializing in delivering exceptional residential experiences at luxury communities across North America. Renowned for its quality service and commitment to resident satisfaction, FirstService Residential operates with a focus on creating vibrant, well-maintained, and welcoming environments for residents. The company prides itself on its professional team and strong community relationships, ensuring that residents' needs are met with the highest standards of hospitality and care. As a part of a larger organization with extensive resources and industry expertise, FirstService Residential provides opportunities for career growth and development within a dynamic and supportive workplace environment.
The Concierge role at FirstService Residential is pivotal in maintaining the 5-star experience expected in luxury residential living. This position demands a passion for service and an unwavering dedication to customer satisfaction. The Concierge serves as the welcoming face and primary point of contact for residents and guests, tasked with addressing a variety of requests and inquiries promptly and professionally. The role is fast-paced and requires excellent time management and problem-solving skills, as well as the ability to interact effectively with people from diverse backgrounds. A successful Concierge is personable, poised, and knowledgeable about local amenities and services, able to offer residents personalized recommendations and solutions.
In this role, the Concierge will perform duties that range from greeting and directing residents and visitors to managing access control and monitoring security cameras. Additional responsibilities include processing mail and packages, arranging reservations for dining and events, coordinating transportation, and facilitating various community-specific services such as housekeeping or pet walking. The Concierge is expected to build relationships with local business owners and VIPs to enhance service delivery.
The position requires familiarity with all community amenities, adherence to front desk procedures, and handling administrative tasks as needed. Maintaining a professional appearance and demeanor is essential, as is the ability to resolve concerns efficiently and communicate any resident dissatisfaction to management. The Concierge also plays a role in training new staff and ensuring a safe work environment. This full-time position offers a competitive hourly wage of $22 to $24, with a flexible 40-hour workweek schedule. The role is essential in creating a memorable and seamless living experience, embodying the hospitality values that FirstService Residential upholds.
The Concierge role at FirstService Residential is pivotal in maintaining the 5-star experience expected in luxury residential living. This position demands a passion for service and an unwavering dedication to customer satisfaction. The Concierge serves as the welcoming face and primary point of contact for residents and guests, tasked with addressing a variety of requests and inquiries promptly and professionally. The role is fast-paced and requires excellent time management and problem-solving skills, as well as the ability to interact effectively with people from diverse backgrounds. A successful Concierge is personable, poised, and knowledgeable about local amenities and services, able to offer residents personalized recommendations and solutions.
In this role, the Concierge will perform duties that range from greeting and directing residents and visitors to managing access control and monitoring security cameras. Additional responsibilities include processing mail and packages, arranging reservations for dining and events, coordinating transportation, and facilitating various community-specific services such as housekeeping or pet walking. The Concierge is expected to build relationships with local business owners and VIPs to enhance service delivery.
The position requires familiarity with all community amenities, adherence to front desk procedures, and handling administrative tasks as needed. Maintaining a professional appearance and demeanor is essential, as is the ability to resolve concerns efficiently and communicate any resident dissatisfaction to management. The Concierge also plays a role in training new staff and ensuring a safe work environment. This full-time position offers a competitive hourly wage of $22 to $24, with a flexible 40-hour workweek schedule. The role is essential in creating a memorable and seamless living experience, embodying the hospitality values that FirstService Residential upholds.
Job Requirements
- High school diploma or equivalency required
- minimum of one year of experience in high-end or luxury hospitality or property management preferred
- must possess excellent verbal and written communication skills
- must possess strong organization skills
- must be friendly, courteous, service-oriented, and able to maintain professional distance from residents and guests
- must be able to work independently with minimal supervision while maintaining discretion and confidentiality
- must be team player with a strong work ethic
- proficiency in Microsoft Office and information systems hardware and software
- ability to type a minimum of 30 words per minute
Job Qualifications
- High school diploma or equivalency required
- a degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with the ability to manage multiple competing priorities while remaining composed and professional
- friendly, courteous, service-oriented with the ability to maintain professional distance from residents and guests
- ability to work independently with minimal supervision while maintaining discretion and confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- ability to type a minimum of 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the front desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to front desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivering dry cleaning
- and coordinating housekeeping or other community-specific services such as dog walking
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all front desk procedures including reviewing and completing daily activity reports, completing incident reports for management, and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the front desk and back-of-house operations as requested
- ensures that resident and guest concerns are resolved in a professional and timely manner
- reports to general manager and/or lead concierge any resident or guest dissatisfaction
- maintains a professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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