Service Drive Concierge

Crown Automotive Group is renowned as one of the top 100 automotive groups in the United States, with a strong presence and reputation for excellence in the automotive industry. The group encompasses a wide range of dealerships and automotive services, committed to delivering exceptional customer experiences through quality vehicles and professional service. Crown Automotive Group has built its success on a foundation of trust, integrity, and a commitment to employee satisfaction, making it a highly respected employer within the automotive sector. Known for its employee-centric culture, Crown Automotive Group emphasizes the well-being, growth, and happiness of its team members, ensuring a collaborative and supportive work environment where every employee's contributions are valued and recognized. The company nurtures transparency, respect, and teamwork, enabling individuals to thrive and achieve their full potential within a dynamic industry setting. Crown Hyundai is part of this esteemed group, offering a comprehensive range of Hyundai vehicles and automotive services, backed by the resources and reputation of the Crown Automotive Group umbrella, creating a thriving dealership environment focused on customer satisfaction and quality service.

The position available is for a Service Drive Concierge at Crown Hyundai, an integral role that serves as the vital link between service drive customers and the sales department. This role is designed to enhance customer service experiences by identifying additional service opportunities tailored to the needs of each client while reducing wait times and increasing overall customer satisfaction. The position offers competitive base hourly pay complemented by commission and bonuses, with total estimated first-year earnings ranging from $40,000 to $65,000. As a Service Drive Concierge, your key responsibility will be to assist customers efficiently during peak times on the service drive, coordinate with a used car buying team via an automated process, and leverage customer loyalty software to help promote and sell new or used vehicles. Additionally, you will be responsible for organizing various behind-the-scenes activities to keep operations running smoothly.

This role requires a friendly and outgoing personality, excellent communication skills, and the ability to manage multiple tasks effectively while providing outstanding customer service. The successful candidate will acquire knowledge and proficiency in automotive software systems that support both sales and service operations. The Service Drive Concierge will also play a critical role in acquiring used vehicle inventory directly from the service drive, further supporting the dealership's sales goals. Crown Hyundai offers a supportive workplace environment with opportunities for career advancement, highlighted by internal promotions and professional development. The dealership fosters community engagement, inviting employees to participate in community events, thereby reinforcing its standing as a community-focused business. Benefits include competitive pay structures, comprehensive medical, dental, and vision insurance coverage, a 401(k) retirement plan, paid time off including vacation and personal days, an employee vehicle purchase program, and company-sponsored employee events designed to build camaraderie and encourage a positive work-life balance. This opportunity is ideal for motivated individuals with a passion for automotive sales and customer service, seeking to grow their careers within a well-established and employee-focused organization. Crown Automotive Group adheres to Equal Opportunity Employment and maintains a Drug-Free Workplace policy, promoting diversity and inclusion within all aspects of employment.