Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive hourly wage
Bonuses or incentives
Complimentary membership
ongoing training
Positive team environment
Job Description
Scape Relaxation is a wellness studio dedicated to creating an environment where wellness and relaxation are at the forefront of every guest's experience. As a contemporary wellness center, Scape Relaxation emphasizes accessibility, affordability, and transformative therapies designed to enhance both physical and mental well-being. The studio is committed to offering a welcoming, professional atmosphere that supports guests from the moment they arrive, ensuring every visit contributes positively to their health journey. With a passion for wellness and guest-centric service, Scape Relaxation integrates innovative therapies and customer care to nurture a supportive community centered on holistic health.
The Wellness Concierge role at Scape Relaxation is pivotal to maintaining the studio's reputation as a leading wellness destination. This position requires a dynamic individual who not only manages front desk operations but also cultivates memorable guest interactions by assisting guests throughout their wellness journey. The Wellness Concierge acts as the first point of contact, creating a warm and inviting atmosphere that embodies the studio's mission. This professional is crucial in guiding guests through therapy options, managing appointment schedules, and promoting products that enhance the overall guest experience. The role is perfect for those who thrive in fast-paced environments, enjoy interpersonal communication, and have a genuine interest in health and wellness. This full-time, hourly position offers a competitive wage, opportunities for bonuses, and ongoing industry-specific training. In addition to direct engagement with guests, the Wellness Concierge supports operational efficiencies such as inventory management and team coordination, thereby ensuring daily workflows run smoothly and the guest experience remains seamless. Designed to foster professional growth and wellness passion, the role promises to be both fulfilling and integral to the team’s success.
The Wellness Concierge role at Scape Relaxation is pivotal to maintaining the studio's reputation as a leading wellness destination. This position requires a dynamic individual who not only manages front desk operations but also cultivates memorable guest interactions by assisting guests throughout their wellness journey. The Wellness Concierge acts as the first point of contact, creating a warm and inviting atmosphere that embodies the studio's mission. This professional is crucial in guiding guests through therapy options, managing appointment schedules, and promoting products that enhance the overall guest experience. The role is perfect for those who thrive in fast-paced environments, enjoy interpersonal communication, and have a genuine interest in health and wellness. This full-time, hourly position offers a competitive wage, opportunities for bonuses, and ongoing industry-specific training. In addition to direct engagement with guests, the Wellness Concierge supports operational efficiencies such as inventory management and team coordination, thereby ensuring daily workflows run smoothly and the guest experience remains seamless. Designed to foster professional growth and wellness passion, the role promises to be both fulfilling and integral to the team’s success.
Job Requirements
- Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry is a plus)
- Strong communication and interpersonal skills
- Availability to work flexible hours, including evenings and weekends
- A passion for wellness and eagerness to learn about our therapies
Job Qualifications
- Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry is a plus)
- Strong communication and interpersonal skills
- Familiarity with scheduling software and payment processing systems
- Ability to multitask and remain organized in a fast-paced environment
- Positive and professional demeanor
- Passion for health and wellness
- Willingness to learn about various wellness therapies
- Team-oriented mindset
Job Duties
- Greet every guest with a warm and professional demeanor
- Guide guests through their therapy sessions and answer any questions about the services offered
- Assist members with scheduling, rescheduling, and managing their appointments
- Provide product recommendations and detailed explanations of therapies to enhance guest experiences
- Manage check-ins and check-outs efficiently and accurately
- Handle membership sign-ups, renewals, and inquiries, ensuring every guest feels valued and informed
- Process payments and maintain accurate records of transactions
- Maintain a clean, organized, and inviting reception area
- Coordinate with the Wellness Manager to ensure smooth daily operations
- Assist with inventory management, such as retail products and supplies for therapies
- Address guest concerns or issues promptly, escalating to the manager when necessary
- Collaborate with team members to deliver a seamless guest experience
- Stay knowledgeable about all therapies offered, including their benefits and usage guidelines
- Share insights on how therapies can support guest wellness goals
- Promote the mission of Scape Relaxation to guests and the local community
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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