Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
growth opportunities
fun work environment
competitive compensation
health benefits
Dental benefits
vision benefits
401K Benefits
Life insurance
Job Description
LIVunLtd is a distinguished property management and hospitality company dedicated to delivering exemplary living experiences to residents through a seamless blend of luxury, convenience, and exceptional customer service. As a recognized leader in the industry, LIVunLtd prides itself on creating environments where residents feel valued, comfortable, and engaged. The company fosters a culture of professionalism, teamwork, and continuous growth, ensuring that each member of the team contributes to upholding the brand's reputation for excellence and integrity. LIVunLtd’s commitment to quality service and resident satisfaction has established it as a preferred choice in high-end residential property management.
The Lead Concierge position at LIVunLtd represents a pivotal role that demands refined interpersonal skills, leadership abilities, and a passion for top-tier service delivery. This front-facing role is essential in shaping the resident experience, setting the tone for hospitality within the building, and championing a positive, enthusiastic culture among fellow team members. The Lead Concierge serves as both a mentor and an ambassador, representing LIVunLtd’s values through polished, poised engagement and a deep understanding of the local community.
The successful candidate will possess an extensive knowledge of local businesses, entertainment venues, travel options, and will utilize this expertise to enhance the living experience of residents. They will be responsible for managing concierge operations, developing concierge team members, and maintaining the highest standards of service excellence akin to a 5-star hospitality environment. Beyond daily interactions, the Lead Concierge will organize and promote community events, coordinate access to premium local experiences, and maintain strong relationships with local business owners and VIPs to benefit residents.
This role requires the ability to anticipate and fulfill resident needs proactively, handle reservations and inquiries efficiently, and resolve any service issues with tact and professionalism. The Lead Concierge is expected to manage communication channels, maintain order within the workspace, and ensure strict adherence to LIVunLtd’s policies and customer service standards. This position offers growth opportunities within the company, a dynamic and supportive work environment, and competitive compensation aligned with industry benchmarks. LIVunLtd also extends comprehensive benefits such as health, dental, and vision coverage, along with retirement options and life insurance for eligible team members.
Joining LIVunLtd as a Lead Concierge is an exceptional opportunity to elevate your career in hospitality while providing an elevated living experience to residents within a respected and growing company. This role will empower you to showcase your customer service expertise, leadership prowess, and deep community knowledge, all while contributing to a thriving and vibrant residential community.
The Lead Concierge position at LIVunLtd represents a pivotal role that demands refined interpersonal skills, leadership abilities, and a passion for top-tier service delivery. This front-facing role is essential in shaping the resident experience, setting the tone for hospitality within the building, and championing a positive, enthusiastic culture among fellow team members. The Lead Concierge serves as both a mentor and an ambassador, representing LIVunLtd’s values through polished, poised engagement and a deep understanding of the local community.
The successful candidate will possess an extensive knowledge of local businesses, entertainment venues, travel options, and will utilize this expertise to enhance the living experience of residents. They will be responsible for managing concierge operations, developing concierge team members, and maintaining the highest standards of service excellence akin to a 5-star hospitality environment. Beyond daily interactions, the Lead Concierge will organize and promote community events, coordinate access to premium local experiences, and maintain strong relationships with local business owners and VIPs to benefit residents.
This role requires the ability to anticipate and fulfill resident needs proactively, handle reservations and inquiries efficiently, and resolve any service issues with tact and professionalism. The Lead Concierge is expected to manage communication channels, maintain order within the workspace, and ensure strict adherence to LIVunLtd’s policies and customer service standards. This position offers growth opportunities within the company, a dynamic and supportive work environment, and competitive compensation aligned with industry benchmarks. LIVunLtd also extends comprehensive benefits such as health, dental, and vision coverage, along with retirement options and life insurance for eligible team members.
Joining LIVunLtd as a Lead Concierge is an exceptional opportunity to elevate your career in hospitality while providing an elevated living experience to residents within a respected and growing company. This role will empower you to showcase your customer service expertise, leadership prowess, and deep community knowledge, all while contributing to a thriving and vibrant residential community.
Job Requirements
- Must have 1-3 years of concierge experience preferred
- In-depth knowledge of local businesses, entertainment venues and travel options
- Excellent communication skills
- Genuine desire to provide amazing customer service
- Legal right to work in the United States
Job Qualifications
- 1-3 years of concierge experience preferred
- In-depth knowledge of local businesses, entertainment venues, and travel options
- Excellent communication skills
- Strong customer service orientation
- Leadership and mentoring abilities
- Ability to work in a fast-paced environment
- Detail-oriented with excellent organizational skills
Job Duties
- Represent LIVunLtd's and the property's style and embrace the culture of service of the brand
- Mentor and develop other members of the Concierge team
- Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs
- Promote programs, outings and events, encouraging resident participation and assisting residents and/or their guests with registration
- Event planning for site specific locations
- Arrange premium tickets to in demand shows, sporting events and concerts
- Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to events, excursions, transportation, dining etc.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Develop relationships with local business owners and VIPs
- Training, scheduling, and staff management
- Answer phone calls, make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and strategize to find an adequate solution
- Maintain quality service by enforcing customer service standards
- analyzing and resolving customer service problems
- Be conducive in maintaining an orderly and clean work space at all times
- Adhere to all LIVunLtd policies and procedures, and productivity standards
- Perform other additional duties and responsibilities specific to the location and upon the request of your manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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