Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
wellness programs
Job Description
JW Marriott Tampa Water Street is part of Marriott International's luxury portfolio, featuring over 100 exquisite properties situated in gateway cities and distinct resort locations worldwide. Known for its commitment to exceptional service and luxury accommodations, JW Marriott offers a workplace culture that prioritizes the well-being of its associates, fostering a community atmosphere filled with camaraderie among a diverse team. As an associate at JW Marriott, you will be engaged in an environment that encourages professional training, development, and recognition while supporting your holistic well-being. The brand carries a legacy founded by J. Willard Marriott, emphasizing genuine, innovative, and intuitive service practices that contribute to a luxury guest experience.
This full-time, non-management role is based in Tampa, Florida, at 510 Water St, and is categorized under Rooms & Guest Services Operations. The position primarily involves responding to guest requests for special services such as transportation, reservations, or dry cleaning by making appropriate arrangements or finding providers. You will handle unique guest needs, follow up to ensure satisfaction, and provide guests with information regarding property amenities and local attractions, including special events and activities. Key responsibilities include managing guest calls, messages, and requests; coordinating with various departments like Bellperson and Housekeeping to resolve issues; monitoring club lounge operations; and maintaining safety and cleanliness standards. The role demands excellent communication skills, professionalism, and the ability to develop positive working relationships to support team goals.
Employees are expected to comply with company policies including safety protocols, confidentiality requirements, and appearance standards. Various physical tasks such as standing, sitting, walking for extended periods, and lifting objects up to 10 pounds are part of the job. The work environment encourages inclusivity and equal opportunity, aiming to celebrate diversity and foster a supportive atmosphere for all employees. Marriott Hotels aim to elevate hospitality with innovative and heartfelt service, ensuring a fulfilling experience for both guests and associates. Joining JW Marriott Tampa offers the chance to be part of a prestigious luxury brand where your contributions help uphold the company's living legacy under the principle of delivering "Wonderful Hospitality. Always."
This full-time, non-management role is based in Tampa, Florida, at 510 Water St, and is categorized under Rooms & Guest Services Operations. The position primarily involves responding to guest requests for special services such as transportation, reservations, or dry cleaning by making appropriate arrangements or finding providers. You will handle unique guest needs, follow up to ensure satisfaction, and provide guests with information regarding property amenities and local attractions, including special events and activities. Key responsibilities include managing guest calls, messages, and requests; coordinating with various departments like Bellperson and Housekeeping to resolve issues; monitoring club lounge operations; and maintaining safety and cleanliness standards. The role demands excellent communication skills, professionalism, and the ability to develop positive working relationships to support team goals.
Employees are expected to comply with company policies including safety protocols, confidentiality requirements, and appearance standards. Various physical tasks such as standing, sitting, walking for extended periods, and lifting objects up to 10 pounds are part of the job. The work environment encourages inclusivity and equal opportunity, aiming to celebrate diversity and foster a supportive atmosphere for all employees. Marriott Hotels aim to elevate hospitality with innovative and heartfelt service, ensuring a fulfilling experience for both guests and associates. Joining JW Marriott Tampa offers the chance to be part of a prestigious luxury brand where your contributions help uphold the company's living legacy under the principle of delivering "Wonderful Hospitality. Always."
Job Requirements
- High school diploma or G.E.D. equivalent
- Excellent communication skills
- Ability to respond to guest requests promptly
- Strong interpersonal skills
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Flexible availability preferred
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Strong communication skills
- Ability to work well in a team environment
- Professional appearance and attitude
- Ability to handle guest requests with courtesy and efficiency
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning
- Follow up to ensure guest satisfaction
- Provide guests with information about property amenities and local events
- Answer, record, and process guest calls, messages, and requests
- Coordinate with appropriate departments like Bellperson and Housekeeping to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Report accidents and unsafe conditions to management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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