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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
EDITION Hotels, a unique and prestigious brand within the Marriott International portfolio, represents a revolutionary concept in luxury hospitality. Combining the visionary genius of boutique hotelier Ian Schrager with the exceptional service standards of Marriott International, EDITION offers guests an unparalleled experience that blends polish with personality, perfectionism with individualism, and comfort with charisma and charm. Positioned as a luxury lifestyle brand, EDITION targets sophisticated, knowledgeable consumers who appreciate quality, originality, design, and service excellence. The brand breaks conventional hospitality boundaries by creating a distinctive environment that is both elegant and spirited, ensuring each guest encounter is memorable and exceptional.Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum of 1 year related work experience
- Ability to operate CCTV and alarm monitoring systems
- Strong customer service orientation
- Ability to stand or walk for extended periods
- Ability to lift or carry up to 10 pounds
- Excellent verbal and written communication skills
- Ability to work night shifts and weekends
- Basic computer skills
- Professional appearance
- Commitment to safety and security policies
- Ability to follow company procedures
- No supervisory responsibilities
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Professional demeanor and presentation
- Knowledge of safety and security protocols
- Commitment to outstanding guest service
- Ability to maintain confidentiality and discretion
- Proficiency in operating surveillance and alarm systems
- Willingness to work nights and flexible hours
- Team-oriented mindset
- No supervisory experience required
Job Duties
- Respond to residence owners and guests requests for visitor information, special arrangements, or services
- Monitor CCTV, perimeter alarms, duress alarms, and fire life safety systems
- Lock property entrances when required
- Serve as overnight residences concierge and loss prevention representative as needed
- Maintain coverage of concierge area and assist with concierge team breaks
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Document incidents in logbooks and report to next shift
- Escort unwelcome persons from property without disrupting operations
- Report vehicle accidents or thefts and call for assistance using code responses
- Perform lobby ambassador tasks
- Report any incidents, accidents, injuries, and unsafe conditions
- Complete safety training and certifications
- Follow all company policies and procedures
- Maintain professional appearance and confidentiality
- Welcome guests according to company standards
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop positive working relationships
- Support team goals
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Lift, carry, push, pull objects up to 10 pounds
- Perform other reasonable job duties
- Adhere to the highest standards of The Ritz-Carlton service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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