Residences Concierge

EDITION Hotels, a unique and prestigious brand within the Marriott International portfolio, represents a revolutionary concept in luxury hospitality. Combining the visionary genius of boutique hotelier Ian Schrager with the exceptional service standards of Marriott International, EDITION offers guests an unparalleled experience that blends polish with personality, perfectionism with individualism, and comfort with charisma and charm. Positioned as a luxury lifestyle brand, EDITION targets sophisticated, knowledgeable consumers who appreciate quality, originality, design, and service excellence. The brand breaks conventional hospitality boundaries by creating a distinctive environment that is both elegant and spirited, ensuring each guest encounter is memorable and exceptional.

The EDITION Residences Tampa Downtown is currently seeking a full-time Concierge team member who embodies the spirit of excellence and genuine guest care. This non-management role is crucial in providing high-level service and support to residence owners and their guests, ensuring their needs and expectations are not only met but exceeded. The job is based in Tampa, Florida, at the EDITION Residences, a location known for its upscale residential accommodations and bespoke services that mirror the luxury hotel experience.

As a Concierge at EDITION Residences Tampa Downtown, you will be responsible for responding promptly and professionally to requests from residents and their visitors. This includes making arrangements for transportation, reservations, dry cleaning, and other special services by liaising with appropriate service providers. You will also serve as an essential security presence by monitoring surveillance systems such as Closed Circuit Televisions (CCTV), alarm systems, and fire safety systems, maintaining the safety and security of the property.

Your role extends to acting as the overnight Residences Concierge and Loss Prevention representative when needed, ensuring continuous coverage of the Concierge area and supporting your team during breaks. Handling unique guest requests with care and follow-up to promote satisfaction is a key component of your responsibilities. Answering and processing phone calls, messages, and inquiries efficiently, as well as coordinating with other departments to resolve issues, will be an integral part of your daily routine.

The position requires you to document all incidents accurately, report any unsafe conditions or accidents, and uphold the highest standards of safety compliance. As a representative of The Ritz-Carlton service excellence, you will consistently embody professional appearance and demeanor, protect company assets, and maintain confidentiality of proprietary information.

Moreover, you will be the welcoming face of EDITION Residences, acknowledging guests with warmth and professionalism, anticipating and addressing their needs, and assisting individuals with disabilities. Strong communication skills and the ability to build positive working relationships with colleagues are essential. You will support teamwork to achieve shared goals and adhere strictly to the quality assurance standards set by the company.

This role demands physical stamina, requiring the ability to stand, sit, or walk for extended periods and to handle light lifting tasks independently. The EDITION brand fosters a workplace environment that inspires, challenges, and takes pride in delivering heartfelt service that transcends scripted interactions. Joining this team means becoming part of a global network committed to diversity, inclusion, and opportunity, offering an inviting and respectful culture for all associates.

If you are an outgoing individual with a passion for luxury service and a desire to contribute to an extraordinary guest experience, this opportunity at the EDITION Residences Tampa Downtown offers a platform to be your best, develop your career within Marriott International, and belong to an exceptional global team.