Writing an effective job description can make all the difference when it comes to finding the perfect Concierge for your establishment.
We created this guide — complete with a template, tips and more — to help you create an excellent Concierge job description and secure top talent.
Concierge Job Description Example
We at [Company] are looking for a talented Concierge to deliver exceptional customer service to our guests.
Your main responsibilities will revolve around answering guests’ inquiries, providing personal recommendations and staying informed about local events.
Other tasks include communicating with other staff members to ensure prompt service to all guests. You’ll also be helping keep the lobby area clean and organized.
Salary: $17– $22/hour
Schedule: Full-time (40 hours per week, may include weekends and holidays)
Duties and Responsibilities
- Greeting and welcoming guests
- Answering guest inquiries
- Providing personalized recommendations to guests and visitors
- Answering and directing phone calls
- Maintaining a clean lobby area
- Staying informed about local events and attractions
Required Skills
- Excellent communication skills
- Attention to detail
- Multitasking skills
- Ability to lift up to 25 pounds
- Excellent customer service
Education and Other Qualifications
- High school diploma or equivalent
- At least one year of experience in a customer-facing role
- Previous experience in a luxury hotel is a plus!
Common Concierge Responsibilities
A Concierge can work in a hotel, apartment or a corporate office.
While their duties and responsibilities might differ from employer to employer, there are also common Concierge responsibilities that are universal to the role.
Some of the main ones include:
- Assisting guests and patrons with questions or requests
- Answering phone calls
- Taking/receiving messages messages
- Providing advice on transportation
- Knowing local attractions
- Monitoring guest requests for housekeeping and maintenance
Concierge Skills and Qualifications
When writing a job description for Concierge jobs, you want to highlight the most relevant skills and qualifications necessary for the role.
This typically includes skills and experience that an individual would need to thrive in the Concierge role.
Items you want to include are:
- High-school diploma
- Experience in a similar role (best to mention the minimum number of years, too)
- Excellent customer service
- Ability to multitask
Concierge Education Requirements
Concierge can be an entry-level position, meaning there are no exceptional requirements when it comes to education. In fact, 32% of Concierges working in the United States have only a high school diploma (or GED).
Furthermore, 27% of Concierges have “some college but no degree” and only 23% work or have worked for employers who required an associate’s degree.
These data suggest that more than 50% of all Concierges have no post-secondary degrees.
You can see the education level of Concierges in the United States in the chart below:
This pie chart is interactive. Hover your mouse over different parts of the chart to see detailed data.
Even though most Concierge jobs don’t require higher education, it is up to you as the employer to determine what additional education requirements you wish to include.
If you believe that the position you are trying to fill would benefit from a Concierge with additional education and certifications — you can certainly include that in the job description.
When looking for more educated candidates, pay attention to whether they have a certification or recognition by institutions like the International Concierge Institute.
Additional certifications to keep an eye out for include:
- Certified Hotel Concierge (CHC)
- The Certified Hotel Administrator (CHA)
- National Concierge Association (NCA) Certificate
Concierge Salary Expectations and Earning Potential
On average, Concierges in the United States earn a base salary of $3,352.50 per month or $40,230 annually. This translates to an hourly salary of $19.34.
Still, depending on several factors, Concierges can earn as little as $14.19 per hour or as much as $27.53 per hour.
Concierge salaries can greatly vary based on multiple factors including but not limited to:
- Type of employer (hotel, resort, corporate office)
- Location (state and city)
- Skills and experience (previous experience in the role)
- Qualification (education and certifications)
To learn more about Concierge salaries and overall earnings, refer to our Concierge salary page.
Concierge Job Description FAQs
Typically, a Concierge’s duties and responsibilities include:
- Assisting guests, patrons and visitors
- Providing personalized recommendations
- Recommending local attractions and providing directions and optimal transportation
- Maintaining a clean lobby area
- Answering phones and taking messages for guests or patrons
The short answer: It is up to you.
If you believe that you can properly train an individual with no prior experience in a Concierge role, go for it. Meanwhile, Concierges with relevant experience will probably have more skills that would help them thrive within your organization, albeit they might require a higher salary.
When interviewing candidates for a Concierge position, it is important to ask about their previous roles. Learning about their skills, experience and qualifications will help you determine whether a candidate is a fit for the Concierge position.
If you come across a candidate with no prior experience, explore whether they researched the role, understand what would be expected of them and are excited about the opportunity to begin their Concierge career.
You can also refer to our Concierge interview questions to learn about the best questions to ask candidates for this position.
