According to TEKsystems, the top three elements that make a job description intriguing are:
- Duties and responsibilities
- Compensation, benefits and perks
- Opportunities for advancement
These factors are essential for writing an effective job description, considering that 8 out of 10 candidates report accuracy in job descriptions as the most important recruitment activity.
Additionally, while 50% of employers say clearly defined compensation, perks and benefits are the most important aspect of a job description, 69% of applicants would like to see more transparency when it comes to pay and benefits.
See the breakdown of top elements in a job description according to employers and applicants below:
[Source: TEKsystems]
This chart is interactive. Hover your mouse over different parts of the chart to see detailed data.
Writing an effective job description can be the difference between securing top talent and struggling to find a perfect Concierge for your establishment.
We created this guide complete with templates, jobs overview, salaries and more to help you create a perfect job description.
Concierge Job Description Template
Below is a customizable Concierge job description template you can use to write your Concierge job ad.
Join our team at [Hotel Name] as a Concierge, where your exceptional service will create unforgettable experiences for our guests. Your main responsibilities will include welcoming guests upon arrival, assisting them with check-in procedures and handling their luggage with care.
You will provide personalized assistance and recommendations to guests, ensuring their needs are met and their stay is enjoyable. You will handle guest inquiries, reservations and special requests with professionalism and efficiency.
Additionally, you will maintain a welcoming and organized lobby area, collaborate with other hotel departments to ensure seamless guest experiences and stay informed about local attractions and events to provide relevant information to guests.
Strong interpersonal skills to build rapport with guests and colleagues, excellent communication skills and attention to detail are essential for success in this role.
If you are a service-oriented individual passionate about delivering exceptional guest experiences, we invite you to apply for the Concierge position at [Hotel Name].
Salary: $35,270– $45,000/year + tips
Schedule: Full-time (40 hours per week, with the possibility of overtime)
Concierge Duties & Responsibilities
- Welcome guests upon arrival and provide a warm and hospitable greeting
- Assist guests with check-in and check-out procedures, including handling luggage
- Handle guest inquiries, requests and complaints promptly and professionally
- Provide personalized assistance and recommendations for dining, entertainment and local attractions
- Make reservations for guests, including restaurant bookings, transportation services and tours
- Maintain a clean and organized lobby area, including the concierge desk and surrounding seating areas
- Stay informed about local events, attractions and promotions to provide relevant information to guests
- Adhere to hotel policies and procedures, including confidentiality and security protocols, to maintain guest privacy and safety
Concierge Experience Requirements & Skills
- Previous experience in a customer service or hospitality role, preferably in a hotel or resort setting
- Familiarity with hotel operations, including check-in/check-out procedures and guest services
- Knowledge of local attractions, restaurants and transportation options
- Attention to detail to ensure accuracy in guest requests and reservations
- Proficiency in using computer systems and reservation software
- Excellent communication skills, both verbal and written
- Strong interpersonal skills to build rapport with guests and colleagues
- Problem-solving abilities to address guest inquiries and resolve issues promptly
- Positive attitude and willingness to go above and beyond to exceed guest expectations
Concierge Education & Qualification Requirements
- High school diploma or equivalent
- Additional education or certification in hospitality management, tourism or a related field is advantageous
How To Write a Job Description
To help you create a job description that attracts top talent, we’ve created the outline below, highlighting the most important aspects of every job ad.
- Be succinct: Writing a clear job description means keeping it concise and to the point. Highlight the relevant duties and responsibilities and make it clear to candidates what they can expect in the role.
- Minimize jargon: Not all candidates will understand industry terms, especially those applying to entry-level positions. Make sure to use language that’s easy to understand by everyone considering applying for the position you are seeking to fill.
- Avoid ambiguity: Just like industry-specific terms can be ambiguous, language like “competitive” or “substantial” reveal nothing about the role. Instead, be specific and tell the potential candidates exactly what they can expect in every facet of the role.
- Explain the job’s purpose: Highlight how this role plays a part in the overall success of the company. Mention how the duties of this role help the company achieve specific goals and the role’s potential career progression.
- Embrace gender-neutral language: Foster inclusivity by using gender-neutral language throughout the job description, ensuring that all candidates feel equally valued and represented.
- Structure for readability: Organize and format your job description. By utilizing headings and bullet points to break up the copy, you can make your job ad easier to read and navigate.
- Highlight the company culture: Tell the applicants who you are, what the company stands for and what sets you apart from competition. Highlight the potential benefits of working for your organization to entice potential candidates.
- Use calls-to-action: End your job description with an invitation to applicants to explore further. Include a text and a link to a page where interested candidates can apply or learn more about the role and your organization.
What to Include in Your Concierge Job Description Template
An effective Concierge job ad should include the following:
Job Title
The job title should be concise and clear, adequately reflecting the responsibilities of the role.
In this case, a simple “Concierge” will suffice.
Job Purpose
Use this question to elaborate on the role, offering an overview of how it fits in the broader organization.
An effective example for a Concierge’s job’s purpose would be:
Ensuring a pleasant experience for all the guests and encouraging repeat bookings.
Job Duties and Responsibilities
Use this section to provide relevant details about the job’s duties and responsibilities.
Make sure to use simple and clear language and to give applicants an accurate idea of what they can expect withing the role.
For example, a Concierge should greet and welcome guests, help them with their luggage and make personalized recommendations for each guest.
Education
Highlight any relevant education you wish applicants to possess. For most Concierges, the requirements usually involve a high school diploma or an equivalent.
More dedicated candidates will also have a degree in Hotel Management, for example, while top-notch candidates will also have relevant certifications that demonstrate their skills and commitment to succeeding in a Concierge role.
Experience
Highlight the minimum level of experience you wish for potential candidates to possess in this role.
While entry-level Concierges can begin their career with no experience, some roles may require previous experience.
Skills and Abilities
List all the relevant skills and abilities required to succeed in this role.
In this case, it refers to strong attention to detail, multitasking ability and staying up to date with local attractions.
Preferred Qualifications
Emphasize any additional qualifications that are preferred for this position.
This can refer to certifications or previous experience working in a similar establishment.
Working Conditions
Describe the environment in which the applicant will potentially work.
Be transparent about the expectations to stand long hours, assist guests with heavy luggage or juggling multiple tasks that may arise in a Concierge role.
Step-by-Step Guide to Writing a Concierge Job Description
Here’s an example of how to write an effective Concierge job description:
Concierge | [Hotel/Resort Name]
Location: [City, State]
About [Hotel/Resort Name]: Describe your company culture and values, mission and vision and what separates your organization from the competition.
Concierge Job Overview: Provide a detailed and accurate description of the role. Highlight duties and responsibilities, desired level of education and experience and skills necessary to succeed in this Concierge role.
Also include whether you are offering full-time or part-time employment.
Salary: Post the accurate salary per year and include whether this is a tipped position.
Benefits: Provide a comprehensive list of benefits that come with the Concierge position.
Schedule: Highlight the schedule including whether this position works night shifts, weekends and holidays.
Duties and Responsibilities: Use this section to provide applicants with a bulleted list of expectations within this role.
Experience and Skills: Highlight the desired level of experience and skills successful candidates should have to perform well within the role.
Education and Qualifications: Specify the desired level of education and any additional certifications/qualifications that would be preferrable in a candidate.
Contact Information: Provide relevant contact details for potential applicants to make inquiries or submit applications.
Contact Person: [Who to contact]
Contact Email Address: [Email address of the contact]
Contact Phone Number: [Phone number of the contact]
Concierge Certifications
There are several organizations that place an emphasis on exceptional Concierge services, such as Les Clefs d’Or or the International Concierge Institute.
Acquiring certifications offered by such organizations proves a Concierge’s dedication to providing exceptional service to all guests. Additionally, applicants and holders of said certification undergo rigorous training and subsequent examination to prove their skills.
This equips them with the skills needed to excel in their role and deliver exceptional service experiences to guests.
Some of the top certifications for Concierges include:
- Certified Hotel Concierge (CHC): This certification is created by the joint effort between the American Hotel & Lodging Educational Institute (AHLEI), Les Clefts D’Or USA and The International School of Hospitality (TISOH). Holders of this certificate demonstrate their dedication to providing exceptional service as Concierges. It also showcases their expertise in Concierge responsibilities such as how to greet and interact with guests and provide personalized recommendations.
- The Certified Hotel Administrator (CHA): The Certified Hotel Administrator (CHE) is a prestigious certifications offered by the American Hotel & Lodging Association (AHLA). It signifies exceptional proficiency within the hospitality sector, particularly tailored to hotel roles such as a Concierge. However, it also serves as a demonstration of the understanding of leadership in hospitality, equipping candidates with skills necessary to evolve and further their career.
- National Concierge Association (NCA) Certificate: The National Concierge Association (NCA) is a premier, professional organization dedicated to upholding a superior standard in the Concierge field. Individuals who aspire to obtain this certification undergo rigorous examinations including written and verbal exams and interviews. Only the strongest candidates then stand before the NCA’s Executive Board of Directors where they await the board’s decision regarding their passing.
Concierge Salary
On average, Concierges in the United States earn $3,352.50 base plus tips per month or $40,230 base plus tips per year, according to the Bureau of Labor Statistics (BLS).
Average Concierge Base Salary:
This means that Concierges make $19.34 per hour without tips.
Additionally, a Concierge’s salary can vary based on several factors such as:
- Location: Concierges earn different salary based on where their establishment is located. Additionally, during tourist season when the demand for Concierges is high, they can command higher salaries.
- Experience: Concierges with significant experience, especially in establishments that are similar to the for which they are applying, can demand a higher salary due to their proven track record of exceptional service.
- Type of establishment: Concierges working in exclusive hotels or resorts may earn more than Concierges working in corporate buildings, for example. Additionally, hotels and resorts can offer Concierges specific perks and benefits that residential or corporate buildings can’t, such as discount for amenities and hotel/resort facilities.
- Additional skills and certifications: Although an entry level Concierge positions usually requires only a high school diploma or equivalent, additional certifications may offer Concierges room to negotiate and request higher salaries than their counterparts without additional certifications.
Concierge Salary Across the US
Explore the average salaries across the different U.S. states below:
[Calculated using Glassdoor, Indeed, ZipRecruiter, Salary.com and Talent.com data]
This map is interactive. Hover your mouse over different parts of the map to see detailed data.
The annual earnings for Baristas can significantly vary across different states due to multiple factors.
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Concierge Job Description FAQs
The typical length of a job description depends on multiple factors, such as the complexity of the role and the expectations of the employer.
You want to write a job description that adequately covers all aspects of the role for which you are hiring: include responsibilities, education, skills and anything that might give interesting candidates more information about the role they are applying for.
The most common problems with job descriptions usually refer to the inaccurate information.
Job descriptions that don’t adequately reflect the duties and responsibilities of a role, lack transparency in terms of perks and benefits and feature outdated information will typically perform worse than job descriptions that follow job descriptions best practices.
When interviewing for a Concierge position, it is important to ask prospective candidates about their previous roles: experience, skills and abilities required for a Concierge.
See our Concierge interview questions page for more detailed answers about interviewing for a Concierge position.
