Concierge Job Description: Examples & What To Include

Writing an effective job description can make all the difference when it comes to finding the perfect Concierge for your establishment.

We created this guide — complete with templates, tips and more — to help you create an excellent Concierge job description and secure top talent.

Hotel Concierge Job Description Example

The Hotel Concierge role is all about delivering top-notch service to guests, making their stay as enjoyable and seamless as possible. 

Unlike standard front desk roles, a Hotel Concierge goes beyond check-ins and reservations. They also provide personalized recommendations, handle guest inquiries and coordinate with various hotel departments to ensure a smooth experience for every guest.

Download this hotel front desk Concierge job description template in PDF or Word format and customize it to your specific needs.

Corporate Concierge Job Description Template

The Corporate Concierge role is much different from the one in hospitality settings. As such, you should look for a Concierge who can provide personalized service, adapt to the diverse needs of your corporate clients and work with different departments within your organization. 

The job description template below will help you attract the right candidates.

Corporate Concierge Job Overview

At [Company Name], we are seeking a dedicated Corporate Concierge to provide top-tier support and hospitality services to our corporate clients and staff. 

In this role, you will be the main point of contact for all inquiries, from coordinating meeting spaces to managing travel arrangements, ensuring a seamless experience for everyone in the workplace.

Your primary duties will involve assisting employees and visitors with various services, including reservations, transportation and event planning. 

You will also collaborate with different departments to maintain a well-organized and efficient office environment that meets the needs of our corporate clientele.

Salary: $20–$27 per hour

Benefits: 401(k), commuter assistance, dental insurance, disability insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, pet insurance, retirement plan, vision insurance

Schedule: Full-time (Monday to Friday, with occasional weekends or evenings based on event needs)

Duties and Responsibilities

• Greeting and assisting employees and visitors upon arrival
• Handling requests for meeting room bookings and scheduling
• Coordinating travel arrangements, dining reservations and other logistics
• Managing incoming and outgoing communication, including calls and emails
• Organizing and maintaining the reception and common areas to ensure a tidy, professional space
• Staying updated on company events and local attractions to provide relevant information

Experience and Skill Requirements

• Minimum of two years’ experience in a corporate or hospitality setting
• Prior experience in a Concierge role within a corporate environment is highly desirable
• Strong communication and interpersonal skills
• Exceptional organizational and multitasking abilities
• Proficiency in office software and scheduling tools
• Ability to lift up to 20 pounds and remain on feet for extended periods
• Professional demeanor and problem-solving skills

Education Requirements

• High school diploma or equivalent
• Associate’s degree in a hospitality-related field is a plus

Lead Concierge Job Description Template

The Lead Concierge role is more specialized than standard Concierge positions, often found in luxury hotels, high-end residential buildings, corporate offices and upscale retail environments. 

This role requires an individual who excels in delivering top-notch service, managing a team and coordinating complex guest and client needs across various departments.

Below is a Concierge supervisor job description template you can use to post a job ad for your establishment.

Lead Concierge Job Overview

At [Company Name], we are looking for an experienced Lead Concierge to oversee our Concierge team and provide exceptional service to our [guests, residents or corporate clients]. 

In this role, you will be responsible for managing front desk operations, training junior Concierges and ensuring seamless communication between departments. 

Your expertise will help create a welcoming and professional environment, enhancing the overall experience for all visitors and clients.

Salary: $25–$35 per hour
Benefits: 401(k), health insurance, paid time off, employee discounts, retirement plan, professional development opportunities
Schedule: Full-time (may include weekends and holidays)

Duties and Responsibilities

• Leading and supervising the Concierge team to ensure exceptional service delivery
• Greeting and assisting [guests, residents or corporate clients] with their needs
• Managing high-profile client requests, including special accommodations 
• Coordinating logistics such as travel arrangements, event planning and reservations
• Providing in-depth local knowledge and tailored recommendations for dining, entertainment and services
• Overseeing incoming and outgoing communication, including phone calls and emails
• Maintaining a clean and organized front desk or lobby area to reflect a professional image
• Training new Concierges and conducting performance evaluations
• Collaborating with other departments to ensure smooth operations and resolve any issues
• Staying informed about company events, local attractions and industry trends

Experience and Skill Requirements

• Minimum of [number of years] experience in a luxury hospitality or corporate concierge role
• Prior experience managing a team in a concierge or customer service environment is highly desirable.
• Exceptional leadership and management skills
• Strong communication and interpersonal abilities
• Proven organizational and multitasking capabilities
• Proficiency in office software and scheduling tools
• Professional appearance and demeanor
• Ability to handle sensitive information with discretion

Education Requirements

• High school diploma or GED
• Associate’s or bachelor’s degree in management preferred
• Certified Hotel Concierge or National Concierge Association certificate preferred

Event Concierge Job Description Template

The Event Concierge role differs from traditional Concierge and Event Planner positions, although it combines elements of both to provide personalized support during events. 

Typically found in hotels, conference centers and corporate settings, an Event Concierge ensures that all event logistics run smoothly and attendees have an exceptional experience. 

As such, this role requires strong organizational skills, attention to detail and the ability to adapt quickly to changing circumstances.

Event Concierge Job Overview

We are looking for a dynamic Event Concierge to support our clients and attendees during events, conferences and corporate meetings. 

In this role, you will serve as the primary point of contact, coordinating with event planners, vendors and guests to ensure everything runs according to plan. Your expertise will help create a memorable and seamless experience for all participants.

Your main responsibilities will include managing event logistics, responding to attendee requests and troubleshooting any issues that arise during events. 

You will work closely with the event planning team to provide onsite support and ensure the venue is prepared to meet the specific needs of each event.

Salary: $22–$30 per hour

Benefits: Health insurance, paid time off, employee discounts, retirement plan, professional development opportunities

Schedule: Full-time or part-time (may include evenings, weekends and holidays based on event schedules)

Duties and Responsibilities

• Serving as the main point of contact for event attendees, addressing inquiries and requests
• Coordinating with event planners, vendors and staff to ensure smooth event operations
• Managing event logistics, including setup, breakdown and troubleshooting on the day of the event
• Providing personalized support to guests, including directions, seating arrangements and special accommodations
• Assisting with registration and check-in processes to ensure a smooth flow of attendees
• Monitoring the event schedule to ensure all activities run on time
• Communicating with the catering team and other service providers to meet client expectations
• Maintaining a professional and welcoming presence throughout the event
• Handling any unexpected issues or changes efficiently and discreetly
• Collecting and relaying feedback from attendees to improve future events

Experience and Skill Requirements

• At least [number of years] experience in event coordination, hospitality or a related field
• Previous experience in a concierge role within an event or conference setting is highly desirable.
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to remain calm under pressure and solve problems quickly
• Proficiency in event management software and office tools
• Professional appearance and a positive attitude
• Flexibility to work varied hours based on event schedules

Education Requirements

• High school diploma or equivalent
• Bachelor’s degree in hospitality, event management or a related field is a plus.

Luxury Concierge Job Description Template

The Luxury Concierge role is closely related to the role of a Client Concierge and involves providing exclusive, high-end services tailored to the needs of affluent clients. 

Typically found in luxury hotels, upscale residential buildings and private Concierge firms, this position requires the ability to deliver exceptional, personalized experiences that go beyond traditional Concierge duties. 

A Luxury Concierge must be adept at anticipating client needs, managing complex requests and maintaining a high standard of service and discretion.

Below is a Client Concierge job description template you can use to recruit the ideal candidate for the position.

Luxury Concierge Job Overview

We are seeking an experienced Luxury Concierge to provide bespoke services to our high-net-worth clients. This role is pivotal in offering unparalleled support, whether it’s securing exclusive reservations, arranging luxury transportation or coordinating personalized experiences. 

As the primary point of contact for our clients, you will be responsible for ensuring that every interaction reflects our commitment to excellence and discretion.

Your main duties will include managing client requests, coordinating with vendors and service providers and curating exceptional experiences that cater to the unique preferences and expectations of each client. 

You will also play a crucial role in maintaining client relationships and ensuring that every detail is handled with the utmost professionalism.

Salary: $30–$45 per hour

Benefits: Comprehensive health insurance, retirement plan, employee discounts, paid time off, professional development opportunities

Schedule: Full-time (may include weekends and holidays based on client needs)

Duties and Responsibilities

• Serving as the primary point of contact for high-net-worth clients, handling all requests and inquiries
• Coordinating luxury services such as private transportation, exclusive event access and personal shopping
• Curating and arranging personalized experiences based on client preferences, including travel itineraries, dining reservations and entertainment
• Maintaining strong relationships with local vendors, service providers and exclusive venues to facilitate client requests
• Managing client profiles and ensuring that all preferences and special requirements are documented and met
• Handling confidential and sensitive information with discretion and professionalism
• Assisting with property management and concierge services for upscale residential clients, as needed
• Addressing and resolving any client issues promptly and effectively to ensure satisfaction
• Collaborating with other departments and teams to provide seamless, top-tier service

Experience and Skills Requirements

• Minimum of [number of years] experience in a luxury concierge, client concierge or related role
• Previous experience working with high-net-worth individuals or in a luxury hospitality setting is highly desirable.
• Exceptional communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced, high-demand environment
• Proficiency in using concierge management software and office tools
• Professional appearance and demeanor
• Discretion and ability to handle sensitive information

Education Requirements

• High school diploma or GED
• Bachelor’s degree in hospitality or a related field is preferred

Residential Concierge Job Description Template

The Residential Concierge role is commonly found in luxury apartment complexes, high-end residential buildings and gated communities. 

Unlike Hotel Concierges who cater primarily to short-term guests, Residential Concierges build long-term relationships with residents, offering support that enhances their daily living experience and fosters a sense of community. 

This role often involves property management assistance and having a deeper understanding of residents’ preferences and needs.

Residential Concierge Job Overview

We are seeking a dedicated Residential Concierge to provide exceptional service and support to our residents. 

In this role, you will serve as the go-to person for residents who need assistance, from arranging deliveries and maintenance requests to organizing community events. 

Your focus will be on creating a welcoming and supportive environment that makes our property feel like home for all residents.

Your primary responsibilities will involve managing resident inquiries, coordinating with building management and maintenance teams and ensuring that communal areas are well-maintained. You will also assist in planning and promoting resident activities that foster a sense of community.

Salary: $18–$25 per hour

Benefits: Health insurance, paid time off, retirement plan, employee discounts, professional development opportunities

Schedule: Full-time or part-time (may include evenings and weekends based on resident needs)

Duties and Responsibilities

• Managing resident requests such as package deliveries, maintenance coordination and venue reservations
• Coordinating with property management, security and maintenance teams to address residents’ concerns or building issues promptly
• Organizing and promoting community events and activities
• Maintaining detailed records of resident preferences, maintenance requests and building operations
• Assisting residents with information on local services and amenities, including dining, entertainment and transportation
• Ensuring the lobby, common areas and amenities are clean organized and well-presented at all times
• Providing concierge services such as dry cleaning drop-off, pet care arrangements and personal errands upon request
• Building strong relationships with residents to anticipate their needs and enhance their living experience
• Responding to emergencies or unusual situations in a calm and professional manner, coordinating with the appropriate teams as necessary

Experience and Skill Requirements

• Minimum of [number of years] experience in a residential, hospitality or customer service role
• Prior experience as a residential Concierge or another property management role is highly desirable.
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to multitask and manage time efficiently in a busy environment
• Professional demeanor and ability to handle sensitive information with discretion
• Familiarity with property management software and tools is a plus

Education Requirements

• High school diploma or equivalent
• Bachelor’s degree in hospitality or a related field preferred

Medical Concierge Job Description Template

Medical Concierges facilitate a smooth healthcare experience by coordinating appointments, managing medical records and offering support during hospital stays. 

This role requires empathy, strong organizational skills and a comprehensive understanding of the healthcare system. 

To reflect the unique requirements for a Medical Concierge, we’ve created the job description template below.

Medical Concierge Job Overview

At [Medical Facility Name], we are looking for a compassionate and organized Medical Concierge to enhance the patient experience by offering dedicated support and coordination throughout their healthcare journey. 

You will be the primary point of contact for patients and their families, assisting with scheduling and information requests and connecting them with the appropriate healthcare services.

Your key responsibilities will include managing patient appointments, providing information about hospital services and liaising with medical staff to ensure seamless care coordination. 

You will also provide logistical support, such as arranging transportation and accommodations for out-of-town patients.

Salary: $22–$30 per hour

Benefits: Health insurance, retirement plan, paid time off, employee assistance program, professional development opportunities

Schedule: Full-time (Monday to Friday, with occasional weekends or evenings based on patient needs)

Duties and Responsibilities

• Greeting patients and families upon arrival and assisting with check-in procedures
• Coordinating patient appointments, follow-ups and treatment schedules with medical staff
• Providing information about hospital services, amenities and available resources
• Assisting with medical record management and ensuring patient confidentiality is maintained
• Arranging transportation, lodging and other logistical support for patients traveling for treatment
• Communicating with healthcare providers to facilitate smooth patient transitions and continuity of care
• Handling patient inquiries and resolving any issues related to scheduling, billing or services
• Maintaining a welcoming and organized environment in patient waiting areas
• Staying informed about hospital policies, procedures and local healthcare services to provide accurate information

Experience and Skill Requirements

• Minimum of [number of years] experience in a healthcare or customer service role
• Prior experience in a Concierge or patient services role in a medical setting is highly desirable.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and empathetic in stressful situations
• Familiarity with healthcare systems and medical terminology is preferred
• Proficiency in office software and patient management systems

Education Requirements

• High school diploma or equivalent
• Associate’s or bachelor’s degree in healthcare administration or a related field is a plus

Security Concierge Job Description Template

As the job title implies, a Security Concierge is in charge of the safety of residents, guests and employees within an establishment. They are often hired in luxury hotels and residential buildings as well as corporate offices. 

Unlike regular Concierges, they are trained to handle security protocols, monitor access points and respond to emergencies while also providing front desk services such as greeting visitors and managing inquiries.

Security Concierge Job Overview

We are looking for a reliable and professional Security Concierge to maintain a safe and welcoming environment for our residents and guests. 

In this role, you will act as both a front desk representative and a security officer, managing access to the property, assisting with visitor requests and responding to any security concerns.

Your key responsibilities will include monitoring surveillance systems, verifying guest credentials and providing customer service to all who enter the building. 

You will also collaborate with property management to ensure that all security protocols are followed and that residents feel secure and supported.

Salary: $18–$25 per hour

Benefits: Health insurance, paid time off, retirement plan, employee discounts, professional development opportunities

Schedule: Full-time or part-time (may include evenings, nights and weekends based on property needs)

Duties and Responsibilities

• Greeting residents, guests and employees upon arrival and assisting with inquiries
• Monitoring surveillance cameras and conducting regular property patrols to ensure safety
• Managing access control by verifying visitor identification and issuing visitor badges
• Handling package deliveries and coordinating with residents or tenants for pick-up
• Responding to security incidents, alarms or emergencies in a calm and professional manner
• Maintaining detailed logs of visitor activity, incidents and property patrols
• Assisting with Concierge services such as arranging transportation, reservations or providing local information
• Communicating with property management and security teams to address any concerns or policy violations
• Enforcing building rules and regulations while providing exceptional customer service

Experience and Skill Requirements

• Minimum of two years’ experience in a security or front desk role
• Previous experience in a dual security and concierge role is highly desirable
• Strong communication and interpersonal skills
• Ability to remain calm and composed in high-pressure situations
• Knowledge in security systems and access control protocols
• Professional appearance and demeanor

Education Requirements

• High school diploma or equivalent
• Basic security guard training required

Common Concierge Duties and Responsibilities

A Concierge can work in a hotel, a residential building, a medical facility or a corporate office.

While their duties and responsibilities might differ from employer to employer, there are also common Concierge responsibilities that are universal to the role.

Some of the main Concierge job description responsibilities you want to include are:

• Assisting guests and patrons with questions or requests
• Answering phone calls
• Taking/receiving messages messages
• Providing advice on transportation
• Knowing local attractions
• Monitoring guest requests for housekeeping and maintenance

What To Include in Concierge Qualifications

When writing a job description for Concierge jobs, you want to highlight the most relevant qualifications necessary for the role. 

This typically includes skills and experience that an individual would need to thrive in the Concierge role.

Concierge Experience and Skills

Employers should specify the experience and skills are mandatory and which are preferred, making it clear what candidates need to bring to the table.

By clearly specifying these qualifications, employers can better communicate their expectations and attract candidates who are well-suited for the Concierge role, whether it’s an entry-level position or a specialized, high-level one.

Below, we break down the key requirements into supervisory experience, technical expertise and essential soft skills.

1. Experience and skills for supervisory or specialized Concierge roles

For supervisory (i.e., Lead Concierge) or more versatile (i.e., Event Concierge) positions, additional qualifications may be required:

• Leadership and team management experience (required): Prior experience in managing a team, conducting staff training and overseeing front desk operations is essential for supervisory roles.
• Advanced problem-solving and conflict resolution (required): Supervisors must be highly adept at handling escalated issues and making quick decisions to maintain service quality and guest satisfaction.
• Project management skills (preferred for Event Concierge): The ability to coordinate events, manage logistics and work with multiple stakeholders is valuable for roles like Event Concierge, where the scope of responsibilities extends beyond typical Concierge duties.

2. Technical skills

Technical skills relate to the practical abilities and knowledge required for the position. These can vary depending on the type of Concierge role, but common skills include:

• Customer service (required): The ability to provide outstanding service, respond to guest inquiries and resolve issues promptly is critical for any Concierge role.
• Knowledge of local area and services (required): A thorough understanding of local attractions, dining options and transportation services is essential for providing accurate recommendations and assistance.
• Proficiency in reservation and booking systems (required): Experience with hotel or event management software, reservation systems or CRM tools is often necessary, especially in high-volume environments like hotels or event venues.
• Multilingual skills (preferred): Fluency in multiple languages is a valuable asset, particularly in international hotels or high-traffic tourist areas, as it enhances communication with diverse guests.
• Security awareness (required for Security Concierge roles): Understanding basic security protocols and using surveillance systems can be crucial in dual roles that combine concierge and security responsibilities.

3. Soft skills

Soft skills are equally important as they enable Concierges to interact effectively with guests, residents or clients. These include:

• Excellent communication skills (required): Clear and effective verbal and written communication is necessary for interacting with guests and coordinating with other staff members.
• Problem-solving abilities (required): The ability to think quickly and find solutions to unexpected challenges is crucial in a Concierge role, where guest satisfaction is a top priority.
• Interpersonal skills (required): Building rapport and maintaining positive relationships with guests, residents and colleagues is key to creating a welcoming environment.
• Attention to detail (required): Ensuring accuracy in fulfilling guest requests, managing schedules and handling multiple tasks simultaneously requires a keen eye for detail.
• Adaptability and flexibility (preferred): The ability to adapt to changing situations and requests is particularly valuable in dynamic environments like events or high-end hospitality settings.

Concierge Education Requirements

Concierge can be an entry-level position, meaning there are no exceptional requirements when it comes to education. In fact, 32% of Concierges working in the United States have only a high school diploma (or GED).

Furthermore, 27% of Concierges have “some college but no degree” and only 23% work or have worked for employers who require an associate’s degree.

These data suggest that more than 50% of all Concierges have no post-secondary degrees.

You can see the education level of Concierges in the United States in the chart below:

This pie chart is interactive. Hover your mouse over different parts of the chart to see detailed data.

Even though most Concierge jobs don’t require higher education, it is up to you as the employer to determine what additional education requirements you wish to include.

If you believe that the position you are trying to fill would benefit from a Concierge with additional education and certifications — you can certainly include that in the job description.

When looking for more educated candidates, pay attention to whether they have a certification or recognition by institutions like the International Concierge Institute.

Additional certifications to keep an eye out for include:

• Certified Hotel Concierge (CHC)
• The Certified Hotel Administrator (CHA)
• National Concierge Association (NCA) Certificate

Concierge Salary Expectations and Earning Potential

When determining the salary for a Concierge position, employers should consider various factors to offer a competitive and fair wage. 

On average, Concierges in the United States earn a base salary of $3,352.50 per month or $40,230 annually. This translates to an hourly rate of $19.34, as most Concierges in the U.S. receive hourly wages due to the nature of their role.

To decide on an appropriate salary, employers should take into account elements such as the type of employer (e.g., hotel, resort, corporate office), the geographical location (state and city) and the candidate’s skills and experience. 

Entry-level Concierges may start at around $14.19 per hour, while those with advanced skills or working in high-demand areas can earn up to $27.53 per hour or more, earning upwards of $60,000 per year.

Additionally, qualifications such as education and certifications can influence earning potential, making it essential for hiring managers to assess the overall profile of the candidate. For more detailed information on determining Concierge salaries and earning potential, refer to our Concierge salary page.