Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Time Off Benefits
Paid holidays
401K with company match
occasional travel for training
Professional Development
Job Description
FirstService Residential is a leading property management company specializing in luxury residential communities. Renowned for delivering exceptional service and innovative solutions, the company is committed to creating unparalleled living experiences for residents. With a strong presence across various regions, FirstService Residential manages an extensive portfolio of properties, emphasizing professionalism, integrity, and customer satisfaction.
The Concierge position at FirstService Residential is a critical role that embodies the essence of superior customer service within a luxury residential setting. This role demands a passionate individual dedicated to providing a memorable 5-star community-living experience to residents and guests alike. As the frontline representative, the concierge serves as a vital link between residents and the diverse amenities and services available within the community and its surroundings. This position is fast-paced and often challenging, requiring excellent time management, problem-solving skills, and the ability to maintain an unflappable demeanor regardless of the situation.
Concierges are entrusted with an extensive range of responsibilities including greeting and assisting residents and guests warmly, managing access to the property with vigilance, and offering tailored recommendations for local attractions, restaurants, cultural events, and transportation services. They play an essential role in facilitating a broad spectrum of resident requests, from personal shopping and health services to event reservations and travel planning. An in-depth knowledge of the local area and strong relationships with local businesses and VIPs are necessary to provide seamless and personalized services. Beyond guest service, concierges also perform administrative tasks such as processing mail and packages, preparing daily activity reports, and assisting with emergency protocols.
This full-time, non-exempt position offers a competitive hourly wage of $22 and operates on a schedule from 11 pm to 7 am, Sunday through Friday. Candidates must exhibit excellent verbal and written communication skills, strong organizational capabilities, and a service-oriented mindset while maintaining professionalism and confidentiality. Familiarity with Microsoft Office and various information systems, as well as the ability to type at least 30 words per minute, are essential technical skills. FirstService Residential values a collaborative team spirit and a strong work ethic, making this role suitable for candidates eager to contribute to a prestigious residential environment while growing their careers in hospitality and property management.
The Concierge position at FirstService Residential is a critical role that embodies the essence of superior customer service within a luxury residential setting. This role demands a passionate individual dedicated to providing a memorable 5-star community-living experience to residents and guests alike. As the frontline representative, the concierge serves as a vital link between residents and the diverse amenities and services available within the community and its surroundings. This position is fast-paced and often challenging, requiring excellent time management, problem-solving skills, and the ability to maintain an unflappable demeanor regardless of the situation.
Concierges are entrusted with an extensive range of responsibilities including greeting and assisting residents and guests warmly, managing access to the property with vigilance, and offering tailored recommendations for local attractions, restaurants, cultural events, and transportation services. They play an essential role in facilitating a broad spectrum of resident requests, from personal shopping and health services to event reservations and travel planning. An in-depth knowledge of the local area and strong relationships with local businesses and VIPs are necessary to provide seamless and personalized services. Beyond guest service, concierges also perform administrative tasks such as processing mail and packages, preparing daily activity reports, and assisting with emergency protocols.
This full-time, non-exempt position offers a competitive hourly wage of $22 and operates on a schedule from 11 pm to 7 am, Sunday through Friday. Candidates must exhibit excellent verbal and written communication skills, strong organizational capabilities, and a service-oriented mindset while maintaining professionalism and confidentiality. Familiarity with Microsoft Office and various information systems, as well as the ability to type at least 30 words per minute, are essential technical skills. FirstService Residential values a collaborative team spirit and a strong work ethic, making this role suitable for candidates eager to contribute to a prestigious residential environment while growing their careers in hospitality and property management.
Job Requirements
- high school diploma or equivalency required
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills required
- strong organizational skills required
- ability to work independently and maintain confidentiality
- proficiency in Microsoft Office and information systems required
- ability to type a minimum of 30 words per minute
- friendly and service oriented
- ability to manage multiple priorities
- must maintain professional demeanor
- able to work night shift schedule from 11 pm to 7 am, Sunday through Friday
Job Qualifications
- high school diploma or equivalency
- a degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end/luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with the ability to effectively manage multiple, competing priorities
- friendly, courteous, service-oriented, and able to maintain professional distance
- ability to work independently with minimal supervision while acting with discretion and maintaining confidentiality
- a team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- ability to type a minimum of 30 words per minute
Job Duties
- demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the Front Desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
- handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages
- answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivering dry cleaning
- and coordinating housekeeping or other community-specific services (for example, dog walking)
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR)
- completing incident reports for management
- and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
- ensures that resident and guest concerns are resolved in a professional and timely manner
- reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction
- maintains a professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
