Concierge (Overnight)

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $22.00

Work Schedule

Standard Hours

Night Shifts

Benefits

Time Off Benefits

Paid holidays

401K with company match

occasional travel for training

Professional Development

Job Description

FirstService Residential is a leading property management company specializing in luxury residential communities. Renowned for delivering exceptional service and innovative solutions, the company is committed to creating unparalleled living experiences for residents. With a strong presence across various regions, FirstService Residential manages an extensive portfolio of properties, emphasizing professionalism, integrity, and customer satisfaction.

The Concierge position at FirstService Residential is a critical role that embodies the essence of superior customer service within a luxury residential setting. This role demands a passionate individual dedicated to providing a memorable 5-star community-living experience to residents and guests alike. As the frontline representative, ... Show More

Job Requirements

high school diploma or equivalency required
minimum of one year of high-end or luxury hospitality or property management experience preferred
excellent verbal and written communication skills required
strong organizational skills required
ability to work independently and maintain confidentiality
proficiency in Microsoft Office and information systems required
ability to type a minimum of 30 words per minute
friendly and service oriented
ability to manage multiple priorities
must maintain professional demeanor
able to work night shift schedule from 11 pm to 7 am, Sunday through Friday

Job Qualifications

high school diploma or equivalency
a degree in hospitality management or business administration strongly desired
fluency in one or more foreign languages is a plus
minimum of one year of high-end/luxury hospitality or property management experience preferred
excellent verbal and written communication skills
strong organization skills with the ability to effectively manage multiple, competing priorities
friendly, courteous, service-oriented, and able to maintain professional distance
ability to work independently with minimal supervision while acting with discretion and maintaining confidentiality
a team player with a strong work ethic
proficiency in Microsoft Office and information system hardware/software
ability to type a minimum of 30 words per minute

Job Duties

demonstrates superior customer service at all times and a genuine desire to serve
warmly greets and directs residents and guests arriving to or departing from the property
maintains an active presence at the Front Desk
monitors and announces visitors and controls access to the property
reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages
answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
travel and meeting planning
delivering dry cleaning
and coordinating housekeeping or other community-specific services (for example, dog walking)
possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
maintains familiarity of all community amenities and activities
gives directions to amenities and events within the property
adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR)
completing incident reports for management
and responding to emergency situations
adheres to company standards for resident and guest services
undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
ensures that resident and guest concerns are resolved in a professional and timely manner
reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction
maintains a professional demeanor and polished appearance at all times
assists in the training of concierge staff
follows safety procedures and maintains a safe work environment
performs other job-related duties as directed

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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