Residences Concierge

Clearwater, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

The Ritz-Carlton, a prestigious and globally recognized luxury hotel brand under Marriott International, is renowned for providing exceptional service and hospitality experiences across its award-winning properties worldwide. With a commitment to delivering the highest standards of luxury and personalized guest care, The Ritz-Carlton has set the benchmark for excellence in the hospitality industry. Marriott International, the parent company, fosters an inclusive and diverse workplace culture where associates from all backgrounds are valued and given opportunities to grow and succeed. The company is dedicated to non-discrimination and embraces the unique talents and experiences each employee brings to the team. Joining The... Show More

Job Requirements

High school diploma or GED equivalent
Minimum one year of related work experience
No supervisory experience required
Ability to stand walk or sit for long periods
Ability to lift carry and move objects up to 10 pounds
Strong communication skills
Ability to follow company policies and maintain confidentiality
Professional appearance
Willingness to complete safety training and certifications

Job Qualifications

High school diploma or GED equivalent
At least one year of related work experience
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently
Strong problem-solving skills
Professional appearance and demeanor
Ability to work collaboratively in a team environment
Commitment to providing exceptional customer service
Knowledge of local area amenities and services considered a plus
Basic computer skills and ability to maintain logs and records

Job Duties

Respond to Residence owners and their guests requests for visitor information special arrangements or services
Gather summarize and provide information to Residence owners and their guests about property and surrounding area amenities
Announce visitors contractors to Residence owners before allowing access and implement key track system
Answer record and process all calls messages requests questions or concerns
Contact appropriate individuals or departments to resolve calls requests or problems
Assist with owners reservation services and elevator scheduling for move-in move-out
Perform Bell valets services and Lobby Ambassador tasks
Review shift logs daily memo books and document pertinent information
Report incidents accidents injuries and unsafe work conditions
Follow all company policies procedures maintain professional appearance confidentiality and protect assets
Welcome and acknowledge Residence owners and guests anticipate service needs assist individuals with disabilities and thank with genuine appreciation
Communicate clearly professionally and use appropriate telephone etiquette
Develop maintain positive working relationships support team and respond to concerns
Comply with quality assurance expectations and standards
Stand sit or walk for extended periods and move lift carry push pull objects up to 10 pounds
Perform other reasonable job duties as requested
Adhere to Ritz-Carlton service excellence standards

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: