Waterpark Manager

Kalahari Resorts & Conventions is one of America’s premier destination resorts known for housing the largest indoor waterparks in the nation. Rooted in African-inspired themes, these family-owned resorts provide guests an unparalleled experience combining luxurious accommodations, world-class dining, invigorating spas, thrilling entertainment, and state-of-the-art convention centers. With locations across Wisconsin Dells, WI; Sandusky, OH; Pocono Manor, PA; Round Rock, TX; and Spotsylvania County, VA, Kalahari Resorts is synonymous with innovation, hospitality, and exceptional guest service. Beyond creating vacations, the company is driven by a heartfelt Promise to "Lead with Love," fostering a culture where guests, associates, and communities are treated with deep care and respect. This ethos extends into generous community engagement initiatives, including a pivotal partnership with charity: water, committed to providing clean water to one million people in Africa.

The Waterpark Manager role at Kalahari Resorts & Conventions is an integral leadership position responsible for overseeing the administration and operation of the indoor and outdoor waterpark venues. This management role focuses on ensuring guest and employee safety, maintaining sanitation and cleanliness standards, managing equipment safety and repairs, driving sales and profitability, controlling costs, optimizing employee retention, and elevating guest service satisfaction. As a Waterpark Manager, you will supervise and guide waterpark associates through recruiting, hiring, training, scheduling, performance evaluations, and disciplinary actions aligned with company policies and applicable laws.

This position calls for a detail-oriented and reliable professional capable of mentoring and developing teams while embodying the company’s core values and service standards. The successful candidate will maintain a positive and welcoming environment fostering courteous customer relations and actively contribute to growing future business by strengthening guest experiences. Ideal candidates bring a minimum of two years’ experience managing waterpark or aquatics departments and possess strong communication and interpersonal skills necessary for effective team leadership. The Waterpark Manager role offers hourly management employment with competitive benefits and abundant career advancement opportunities within the Kalahari family.

Emphasizing leadership with empathy, this role is essential to uphold and amplify Kalahari Resorts’ reputation as an award-winning, guest-centric resort. Recognitions from Forbes as one of America’s Best Midsize Employers and America’s Best Employers for Women, combined with USA TODAY’s No.1 Best Indoor Water Park distinction, highlight the company’s commitment to employee well-being, diversity, inclusion, and superior guest experiences. Join Kalahari Resorts & Conventions to be part of a team where professionalism meets genuine care, and every day presents new opportunities to make a meaningful impact in the hospitality industry.