Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Hilton is one of the most recognized and respected names in the global hospitality industry, known for its commitment to quality, service excellence, and innovative guest experiences. As a premium hotel company, Hilton operates a portfolio of distinguished hotels and resorts around the world, offering a wide range of accommodations and amenities tailored to the diverse needs of business and leisure travelers. Hilton’s enduring reputation is built on a foundation of outstanding hospitality, operational excellence, and a dedication to creating memorable stays for guests. The company prides itself on fostering a supportive and dynamic work environment that drives professional growth and values employee contributions. Hilton’s brand promises not only comfort and luxury but also a consistent and welcoming atmosphere that distinguishes it within a competitive market.
The position of Hotel Assistant General Manager at Hilton is a pivotal leadership role responsible for overseeing the overall operations, profitability, and service quality of the hotel. Reporting directly to the General Manager, this role entails providing strategic direction and supervisory leadership across various departments, including front office, housekeeping, food and beverage, maintenance, and sales. The Assistant General Manager plays an integral part in driving revenue growth through effective financial management practices such as budgeting, forecasting, and cost control. A critical aspect of the role is ensuring that guest service standards remain at the highest levels to maintain customer satisfaction, loyalty, and positive reputation.
In addition to operational oversight, the Assistant General Manager is tasked with managing recruitment, training, scheduling, and performance evaluations to develop a capable, motivated, and high-performing workforce. Monitoring operational procedures closely to implement ongoing improvements in service delivery and efficiency is essential for sustaining competitive advantage. The role requires a thorough understanding of compliance with local, state, and federal laws, particularly those related to health, safety, and labor regulations. Representing the hotel in the community and cultivating strong relationships with corporate offices, vendors, and partners is another key responsibility. Marketing and sales strategy development is conducted in collaboration with the sales and marketing team to ensure alignment with business objectives. Furthermore, the Assistant General Manager must be proactive in addressing and resolving guest complaints swiftly and professionally, while also ensuring the property remains well-maintained and clean. This full-time leadership role demands flexibility and dedication, including the willingness to work evenings, weekends, and holidays as necessary to meet operational demands. Overall, this role offers an excellent opportunity for experienced hospitality professionals to contribute to Hilton’s continued success and uphold its gold standard of service delivery.
The position of Hotel Assistant General Manager at Hilton is a pivotal leadership role responsible for overseeing the overall operations, profitability, and service quality of the hotel. Reporting directly to the General Manager, this role entails providing strategic direction and supervisory leadership across various departments, including front office, housekeeping, food and beverage, maintenance, and sales. The Assistant General Manager plays an integral part in driving revenue growth through effective financial management practices such as budgeting, forecasting, and cost control. A critical aspect of the role is ensuring that guest service standards remain at the highest levels to maintain customer satisfaction, loyalty, and positive reputation.
In addition to operational oversight, the Assistant General Manager is tasked with managing recruitment, training, scheduling, and performance evaluations to develop a capable, motivated, and high-performing workforce. Monitoring operational procedures closely to implement ongoing improvements in service delivery and efficiency is essential for sustaining competitive advantage. The role requires a thorough understanding of compliance with local, state, and federal laws, particularly those related to health, safety, and labor regulations. Representing the hotel in the community and cultivating strong relationships with corporate offices, vendors, and partners is another key responsibility. Marketing and sales strategy development is conducted in collaboration with the sales and marketing team to ensure alignment with business objectives. Furthermore, the Assistant General Manager must be proactive in addressing and resolving guest complaints swiftly and professionally, while also ensuring the property remains well-maintained and clean. This full-time leadership role demands flexibility and dedication, including the willingness to work evenings, weekends, and holidays as necessary to meet operational demands. Overall, this role offers an excellent opportunity for experienced hospitality professionals to contribute to Hilton’s continued success and uphold its gold standard of service delivery.
Job Requirements
- Prior experience working with Hilton
- Bachelor’s degree in hospitality management, business administration, or related field
- Minimum 5 years of progressive experience in hotel management
- Minimum 2 years in a senior leadership role
- Knowledge of budgeting, forecasting, and cost control
- Ability to work flexible hours including evenings, weekends, and holidays
- Legal eligibility to work in the United States
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or a related field
- Minimum 5 - 7 years of progressive experience in hotel management, with at least 2 years in a senior leadership role
- Proven track record of achieving revenue, occupancy, and guest satisfaction targets
- Strong financial acumen and experience with budgeting, P&L analysis, and forecasting
- Excellent leadership, interpersonal, and communication skills
- In-depth knowledge of hotel operations, including front office, housekeeping, maintenance, and F&B
- Familiarity with property management systems such as Opera, Maestro, or similar
Job Duties
- Provide strategic direction and leadership to all hotel departments
- Drive revenue growth and maximize profitability through effective budgeting, forecasting, and cost control
- Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty
- Oversee recruitment, training, scheduling, and performance evaluations of staff
- Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency
- Maintain compliance with local, state, and federal regulations including health, safety, and labor laws
- Represent the hotel in the community and with external stakeholders including corporate offices, vendors, and partners
- Develop and execute marketing and sales strategies in collaboration with the sales and marketing team
- Handle guest complaints and resolve issues in a timely and professional manner
- Ensure proper maintenance and cleanliness of the property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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