Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $65,000.00
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
financial security programs
Job Description
Hilton Hotels & Resorts is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences through world-class services and an unwavering commitment to quality and excellence. Founded with the vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide. The company prides itself on its award-winning workplace culture, having been repeatedly recognized as one of the World’s Best Workplaces by Great Place to Work and Fortune. With a diverse portfolio of brands and hotels, Hilton continuously sets new standards for the future of travel, providing guests with memorable stays and team members with rewarding career opportunities.
The Front Office Manager at Hilton plays a pivotal role in maintaining the high standards of guest service that Hilton is known for. This position entails overseeing the daily operations of the front office, including guest services, registration, managing room inventory, and ensuring strict adherence to company policies and quality standards. The Front Office Manager is responsible not only for operational excellence but also for fostering an environment that reflects Hilton’s core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency. This role requires a leader who is passionate about delivering personalized and memorable guest experiences by inspiring and guiding their team.
In a typical day, the Front Office Manager will manage and elevate front office services by monitoring guest satisfaction levels, addressing any service issues promptly, and driving improvements. They will implement revenue growth strategies by promoting hotel services and encouraging up-selling initiatives to maximize room occupancy. The role is also deeply involved in team development, providing continuous training and updates to ensure staff are knowledgeable about hotel offerings and local attractions, thereby enhancing the overall guest experience.
Hilton’s commitment to its team members extends beyond the workplace. Front Office Managers at Hilton benefit from a comprehensive suite of perks and benefits designed to support their wellbeing and career growth. These include substantial travel discounts, participation in the employee stock purchase program, paid parental leave, caregiving support, mental health resources, generous paid time off, and health and welfare benefits. These benefits highlight Hilton’s dedication to creating an inclusive and supportive workplace where team members can thrive both professionally and personally.
Joining Hilton means becoming part of a company that not only values exceptional guest experiences but also invests in its employees’ success and happiness. Whether you are beginning your career or seeking new challenges, Hilton provides an inspiring and collaborative environment where you can grow and contribute to making every guest stay magical. Explore the possibilities and be a part of an award-winning workplace culture that truly values and nurtures its team members.
The Front Office Manager at Hilton plays a pivotal role in maintaining the high standards of guest service that Hilton is known for. This position entails overseeing the daily operations of the front office, including guest services, registration, managing room inventory, and ensuring strict adherence to company policies and quality standards. The Front Office Manager is responsible not only for operational excellence but also for fostering an environment that reflects Hilton’s core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency. This role requires a leader who is passionate about delivering personalized and memorable guest experiences by inspiring and guiding their team.
In a typical day, the Front Office Manager will manage and elevate front office services by monitoring guest satisfaction levels, addressing any service issues promptly, and driving improvements. They will implement revenue growth strategies by promoting hotel services and encouraging up-selling initiatives to maximize room occupancy. The role is also deeply involved in team development, providing continuous training and updates to ensure staff are knowledgeable about hotel offerings and local attractions, thereby enhancing the overall guest experience.
Hilton’s commitment to its team members extends beyond the workplace. Front Office Managers at Hilton benefit from a comprehensive suite of perks and benefits designed to support their wellbeing and career growth. These include substantial travel discounts, participation in the employee stock purchase program, paid parental leave, caregiving support, mental health resources, generous paid time off, and health and welfare benefits. These benefits highlight Hilton’s dedication to creating an inclusive and supportive workplace where team members can thrive both professionally and personally.
Joining Hilton means becoming part of a company that not only values exceptional guest experiences but also invests in its employees’ success and happiness. Whether you are beginning your career or seeking new challenges, Hilton provides an inspiring and collaborative environment where you can grow and contribute to making every guest stay magical. Explore the possibilities and be a part of an award-winning workplace culture that truly values and nurtures its team members.
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel front office or guest services management
- Proficiency in hotel management software
- Strong organizational and multitasking skills
- Ability to work flexible schedules including weekends and holidays
- Excellent problem-solving skills
- High level of professionalism and integrity
Job Qualifications
- Proven experience in front office or hospitality management
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel reservation and management systems
- Ability to handle guest complaints and resolve issues efficiently
- Understanding of revenue management and up-selling techniques
- Commitment to upholding hospitality standards and company values
Job Duties
- Manage daily front office operations including guest service, registration, and room inventory
- Monitor guest satisfaction and address service issues promptly
- Implement revenue initiatives by promoting hotel services and up-selling
- Provide regular training and updates to front office team members
- Welcome and assist guests, respond to inquiries, and resolve concerns
- Supervise and support front office staff, monitor performance, and provide coaching
- Foster a positive and productive work environment
Job Criteria
Experience
No experience required
Job Location
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