Assistant General Manager - Zanzibar

Austin, TX, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

DailyPay option

Employee assistance program

401(k) with Company Match

vacation

Paid Time Off

Complimentary wellness tools

Unlimited referral bonuses

Leadership development

Tuition Reimbursement

Discounts on hotel rooms

Dining Discounts

Travel Discounts

entertainment discounts

Job Description

White Lodging is a leading hospitality company specializing in the development and operation of a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. Known for its commitment to exceptional guest experiences and quality service, White Lodging prides itself on fostering an environment where both guests and employees thrive. The company emphasizes a culture where hospitality means more than just providing a service—it's about how each interaction makes people feel. White Lodging’s presence in the hospitality industry is distinguished by its dedication to excellence and its ability to maintain the highest operational standards across all its venues, making it a preferred employer and brand in the competitive hotel and restaurant market.

The role of Restaurant Assistant General Manager at White Lodging is a dynamic and pivotal position designed for a motivated leader with a passion for delivering superior customer service and operational excellence. Reporting directly to the Restaurant General Manager, the Assistant General Manager plays a crucial role in supporting and leading daily food and beverage (F&B) operations to ensure an exceptional dining experience for every guest. This position requires overseeing a team of F&B personnel, ensuring they are well-trained and motivated, and aligning their performance with the company’s rigorous standards, known as the White Lodging Way. The Assistant General Manager is responsible for monitoring all costs related to food, liquor, wine, and other beverages to keep the operation within budget, managing communications within the team to maintain high morale, and delivering outstanding service during busy meal periods.

In this leadership role, you will also be tasked with generating accurate weekly forecasts to facilitate effective planning and scheduling, thus maximizing guest satisfaction while optimizing staff deployment. The role demands a keen eye for operational details such as inventory controls, supplies management, and adherence to safety and cleanliness standards. The ideal candidate will bring prior leadership experience, preferably within upscale properties or branded hotel environments, and a creative, problem-solving mindset. This position offers the opportunity to contribute to a fast-paced, evolving hospitality setting where adaptability and a positive attitude towards challenges are essential. At White Lodging, your commitment to excellence will be supported by a comprehensive benefits package, professional growth opportunities, and an inclusive work environment fostering diversity and teamwork.

Job Requirements

Leadership or supervisory experience in food and beverage operations
Strong knowledge of food and beverage procedures
Ability to handle fast-paced environment and adapt to changes
Excellent communication and interpersonal skills
Basic knowledge of purchasing and inventory management
Commitment to guest satisfaction and quality service
Availability to work flexible hours including weekends and holidays

Job Qualifications

Passion for service with a positive, can-do attitude
Interest in training and developing future food and beverage leaders
Extensive knowledge of food and beverage operational procedures
Ability to creatively problem solve and deliver results
Knowledge of purchasing, inventory controls, supplies, and equipment
Prior leadership or supervisory experience
Experience with upscale properties or branded hotels is a plus

Job Duties

Report to the Restaurant General Manager and support associates by directing daily operations and creating an excellent guest experience
Oversee and ensure the proper training of all food and beverage personnel following the White Lodging Way guidelines
Monitor communications, morale, and motivation of all food and beverage personnel
Ensure food, liquor, wine, and other beverage costs are in line with budget
Oversee food and beverage operations during meal periods, ensuring tasks such as cooking, clearing tables, serving, taking orders, delivering room service, and cleaning are performed in accordance with brand standards
Assist with or issue accurate weekly forecasts to enable the creation of effective plans and schedules that maximize guest satisfaction
Perform any other duties as required by the Restaurant General Manager