General Manager

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,900.00 - $68,600.00

Benefits

401(k) retirement plan

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability insurance

long-term disability insurance

Paid Time Off

annual bonus potential

Equity participation opportunity

Job Description

WorldSprings is a premier outdoor wellness destination inspired by the world's most renowned natural hot springs. It offers a unique and immersive experience featuring dozens of mineral-infused pools, family and adults-only soaking experiences, cold plunge pools, barrel saunas, spa services, food and beverage options, and private cabanas. Owned by Off Road Capital Partners, WorldSprings has quickly established itself as a leader in the wellness industry and is expanding rapidly across the United States, with its flagship location based in Dallas, Texas.

The General Manager role at WorldSprings Dallas is a critical executive leadership position responsible for overseeing all aspects of daily operations. This role demands a results-driven professional who can lead a large team of approximately 200 to 250 employees, ensuring operational excellence, exceptional guest experiences, and sustainable financial growth. The GM will provide strategic leadership across diverse departments including Guest Services, Food & Beverage, Spa & Wellness, Retail, Maintenance, Housekeeping, Safety, Finance, Human Resources, and Sales, guaranteeing that service standards and operational procedures align with brand expectations. This position offers a competitive salary based on experience, together with bonus potential and equity opportunities, making it an attractive proposition for seasoned leaders in the hospitality and wellness sectors.

As the primary ambassador of WorldSprings in the Dallas community, the General Manager will foster strong local relationships with businesses, tourism partners, city officials, and community organizations. This role requires a visionary leader capable of driving both business growth and guest satisfaction through innovative wellness programming, effective risk management, and outstanding customer service. The GM will work closely with the executive leadership team to support strategic initiatives and company expansion, maintaining operational standards, ensuring safety compliance, managing financial performance, and leading continuous improvement efforts.

Beyond operational and financial oversight, the General Manager is responsible for recruiting, developing, and retaining a high-performing leadership team, cultivating a culture of accountability, professionalism, and teamwork aligned with WorldSprings' core values. The role also involves comprehensive responsibility for emergency preparedness and risk mitigation, ensuring a safe and welcoming environment for guests and employees alike. Candidates should have a minimum of 10 years' progressive leadership experience in hospitality or related industries and at least 5 years in senior operational management. The ability to communicate effectively at all organizational levels, including with board members and external stakeholders, is essential.

This full-time position is based in the Dallas Metro area (The Colony), Texas, and requires flexibility to work evenings, weekends, and holidays as business needs dictate. The General Manager will help shape the future of one of the fastest-growing wellness brands in the US, providing leadership opportunities in a vibrant, evolving environment. This role combines entrepreneurial spirit, operational expertise, and a guest-centric approach to deliver a premier wellness experience.

Job Requirements

Minimum 10 years of progressive leadership experience within hospitality, entertainment, attractions, wellness, recreation, fitness, resorts, water parks, or similar industries
Minimum 5 years of General Manager or senior operational leadership experience managing large teams and multi-department operations
Demonstrated experience managing full profit and loss responsibility for high-volume operations
Proven success leading large-scale guest-focused businesses with annual revenues exceeding $10 million preferred
Ability to thrive in a fast-paced, evolving, high-growth environment
Willingness to work evenings, weekends, and holidays as business needs require
Ability to travel occasionally for leadership meetings, training, and company initiatives

Job Qualifications

Minimum 10 years of progressive leadership experience within hospitality, entertainment, attractions, wellness, recreation, fitness, resorts, water parks, or similar industries
Minimum 5 years of General Manager or senior operational leadership experience managing large teams and multi-department operations
Demonstrated experience managing full profit and loss responsibility for high-volume operations
Proven success leading large-scale guest-focused businesses with annual revenues exceeding $10 million preferred
Exceptional leadership and people development skills
Strong financial acumen with experience managing budgets, forecasting, and operational reporting
Excellent organizational and project management abilities
Outstanding decision-making and problem-solving skills
Ability to balance strategic thinking with hands-on operational leadership
High level of emotional intelligence and relationship-building skills
Excellent verbal, written, and presentation skills
Ability to communicate effectively with executives, employees, guests, community leaders, and business partners
Comfortable presenting operational performance and business results to executive leadership and Board members
Ability to thrive in a fast-paced, evolving, high-growth environment
Willingness to work evenings, weekends, and holidays as business needs require
Ability to travel occasionally for leadership meetings, training, and company initiatives
Experience opening or leading new hospitality or entertainment facilities preferred
Experience within wellness, luxury hospitality, destination resorts, or experiential entertainment preferred
Knowledge of hospitality technology platforms, POS systems, membership programs, and reservation software preferred
Bachelor’s degree in business administration, hospitality management, or related field preferred

Job Duties

Provide strategic leadership and oversight for all daily operations of the facility
Ensure exceptional execution across all departments including Guest Services, Food & Beverage, Spa & Wellness, Retail, Maintenance, Housekeeping, Safety, Finance, Human Resources, and Sales
Drive operational excellence while continuously identifying opportunities to improve efficiency, service, and profitability
Conduct regular facility inspections to maintain cleanliness, presentation, safety, and operational standards
Develop and maintain operational procedures, service standards, and best practices
Maintain full accountability for property financial performance, including revenue growth, profitability, labor management, operating expenses, and capital expenditures
Develop annual budgets and financial forecasts while monitoring key performance indicators
Analyze business trends and implement operational strategies that improve profitability and guest satisfaction
Partner with executive leadership to achieve revenue, EBITDA, and company performance goals
Recruit, hire, develop, coach, and retain an exceptional leadership team
Foster a culture centered around accountability, teamwork, professionalism, and core values
Conduct regular performance evaluations and provide coaching that supports employee growth and succession planning
Lead by example while creating a highly engaged and service-oriented workplace culture
Ensure every guest receives an exceptional, memorable experience
Respond promptly and professionally to guest concerns and service recovery opportunities
Develop initiatives that improve guest satisfaction, membership retention, and repeat visitation
Collaborate with Marketing and Guest Experience teams to ensure operational execution aligns with brand standards and marketing initiatives
Serve as the face of WorldSprings within the local community
Build strong relationships with local businesses, community organizations, tourism partners, city officials, and neighboring businesses
Represent the company professionally during community events and partnership opportunities
Support membership growth through community engagement and strategic partnerships
Partner with Spa & Wellness leadership to deliver innovative wellness programming and experiences
Ensure services align with brand standards and support membership growth
Evaluate guest feedback and industry trends to continually enhance offerings
Collaborate with corporate technology teams to ensure optimal performance of POS systems, reservation platforms, mobile ordering, online booking, and operational technology
Leverage operational reporting and analytics to improve business performance
Ensure compliance with all federal, state, and local health and safety regulations
Maintain a safe environment for guests and team members through consistent operational oversight
Promote a culture where safety remains a daily priority
Partner with Human Resources and department leaders to investigate and manage guest and employee incidents
Ensure timely reporting and documentation of all incidents
Implement corrective actions to minimize future risk
Conduct regular inspections of pools, equipment, spa areas, food service operations, and public spaces
Ensure all safety equipment, emergency systems, and signage remain fully operational
Maintain compliance with all licensing and regulatory requirements
Ensure managers and team members receive ongoing emergency response training
Coordinate emergency preparedness drills and evaluate response effectiveness
Maintain business continuity plans for operational disruptions