Front Desk Manager - Home2 Suites, Lubbock, TX

Hotel Equities is a multi-award-winning hotel development and hospitality management company known for its industry excellence and superior customer service standards. With a diverse portfolio of properties across the United States, Hotel Equities has made a mark as a leading player in hotel management by maintaining high standards in guest satisfaction, employee engagement, and innovative operational strategies. They focus on delivering exceptional hospitality experiences while fostering a supportive and growth-oriented environment for their employees. Their reputation for quality service, dedication to safety, and commitment to community makes them a preferred employer in the hospitality sector.

The Front Office Manager position at Home2 Suites in Lubbock, TX, offers an exciting opportunity for a hands-on leader who thrives in a dynamic hotel environment. This full-time role comes with an annual salary of $45,000 and involves overseeing all aspects of the front office operations, including guest services, group bookings coordination, and administrative duties as assigned by the General Manager. The Front Office Manager will also lead the Health and Safety Committee and act as the Associate Cultural Champion, recognizing special occasions and organizing associate events to foster a positive workplace culture. This role demands professionalism, attention to detail, and a commitment to delivering warm, knowledgeable service to guests.

Key responsibilities include managing front desk and night audit operations to ensure top-notch hospitality, training and motivating front office staff, overseeing human resource functions such as hiring, coaching, conducting performance reviews, and addressing employee relations. The manager will prepare staffing schedules based on business needs and occupancy forecasts, cover shifts as necessary, and maintain excellent communication with all hotel departments to ensure smooth daily operations.

An essential part of the role involves guest interaction—welcoming and registering guests promptly, managing reservations and payments, handling customer complaints efficiently, and promoting the hotel’s preferred guest program. The Front Office Manager must be an enthusiastic, professional team player who maintains a positive attitude and models exemplary conduct. The position also entails handling monthly accounting tasks like accounts receivable, invoice entry, payroll proofreading, and balancing accounts prior to month-end closing.

This role requires someone well-versed in safety and emergency protocols, with the ability to lead accident prevention initiatives to minimize risk. It also provides opportunities to assume the General Manager’s responsibilities in their absence, reflecting a high level of trust and leadership within the hotel management team.

Overall, this Front Office Manager role is ideal for a motivated hospitality professional passionate about providing exceptional guest experiences, fostering a productive work environment, and contributing to the operational success of a well-respected hotel under the Hotel Equities brand.