Assistant General Manager of Hospitality

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

performance bonuses

Job Description

Highgate Hotels stands as a prominent leader in real estate investment and hospitality management, boasting over 30 years of industry innovation and expertise. With a substantial portfolio valued at more than $15 billion and encompassing over 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate offers a diverse and expansive hospitality experience. The company is renowned for its innovative approach to hospitality management, integrating contemporary programming and digital acumen with legacy and independent hotel brands. Highgate emphasizes the use of cutting-edge revenue management tools to anticipate market trends and maximize asset utilization, making it a trusted partner among top ownership groups and global hotel brands.

The Assistant General Manager role at Homewood Suites Corpus Christi, part of the Highgate Hotels family, is a pivotal position focused on ensuring hotel profitability through a multifaceted approach. This full-time, yearly compensation role is based at 5201 Crosstown Expressway/SH 286 in Corpus Christi, TX. The Assistant General Manager is tasked with overseeing revenue generation, cost control, guest satisfaction, and employee development, all while maintaining the hotel's operational integrity. This dynamic role requires a hands-on leader who participates directly in hotel sales activities, engages with top accounts, and leads by example through departmental tours and adjustments. The role involves conducting regular staff meetings, delivering training aligned with Highgate Hotel standards, and maintaining strict adherence to financial and operational policies.

The position demands a strategic thinker who actively contributes to budgeting processes, supervises department productivity, and fosters an environment of continuous improvement. The Assistant General Manager also plays a crucial role in employee development, motivating and training managers and staff to align with corporate standards. Attention to detail is paramount, as the role encompasses regular inspections of rooms and property maintenance, invoice processing, and compliance with monthly financial documentation requirements. The Assistant General Manager is responsible for ensuring exceptional guest interactions, forecasting financial outcomes, managing recruitment, and conducting performance evaluations in line with Highgate’s SOPs.

This position requires effective communication skills, a service-oriented approach, and the ability to handle multiple responsibilities efficiently. The Assistant General Manager represents the hotel in public spaces during peak times, engages with clients to support sales efforts, and ensures the security and proper handling of hotel assets. Overall, this role is integral to the success of the Homewood Suites Corpus Christi, embodying Highgate Hotels' commitment to excellence, innovation, and superior guest experiences.

Job Requirements

High school diploma or equivalent
Minimum of 5-6 years progressive experience in hotel management
Ability to communicate effectively with guests and employees
Strong organizational and multitasking skills
Ability to handle conflicts and problem-solve efficiently
Capacity to maintain confidentiality
Physical ability to perform light work including lifting up to 20 pounds occasionally
Willingness to work long and varied hours
Commitment to maintaining personal grooming standards including wearing nametags
Adherence to Highgate Hotel policies and procedures
Ability to attend all required meetings and training
Regular attendance as scheduled according to hotel needs

Job Qualifications

At least 5-6 years progressive experience in hotel management
Bachelor’s degree preferred
Effective verbal and written communication skills
Strong multitasking and organizational abilities
Ability to maintain a warm, friendly and service-oriented demeanor
Experience in coaching, motivating, and developing staff
Knowledge of hospitality financial and operational standards
Ability to interpret and analyze complex data
Strong leadership and team-building skills
Ability to maintain confidentiality and professionalism
Familiarity with hotel safety and security standards
Willingness to work long hours and varied schedules
Ability to attend and participate in required meetings and trainings

Job Duties

Play a pivotal role in hotel sales efforts including calling on top ten accounts and hosting client events
Tour operating departments daily and adjust operations as needed
Conduct weekly staff meetings and training sessions using Highgate standards
Meet all financial review dates and conduct monthly financial reviews with department managers
Develop managers through competency and corporate training programs
Participate in M.O.D coverage as scheduled and monitor management trainees
Adhere to Highgate policies and assist with budget processes
Ensure service standards training and compliance with Garden Standard of the Week
Create a positive team-oriented, guest-focused environment
Inspect rooms weekly with Housekeeping and Engineering
Process invoices daily and comply with monthly accounting calendar
Oversee physical property cleanliness and preventive maintenance
Maintain attentive and courteous employee interaction with guests and staff
Forecast financial position monthly and generate accurate reforecasts
Conduct management interviews and ensure compliance with hiring procedures
Perform performance appraisals and administer counseling and disciplinary actions
Meet clients on property to support sales
Greet guests during peak times in public areas
Ensure safety and security protocols for hotel safe and conduct monthly audits
Conduct monthly credit meetings and support hotel credit policies