Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Our hotel is a distinguished establishment committed to providing unparalleled guest experiences through exceptional service and attention to detail. Known for its warm hospitality, luxurious accommodations, and comprehensive amenities, this hotel caters to discerning travelers seeking comfort and convenience during their stay. As a vibrant workplace, it fosters a culture of teamwork, professionalism, and a commitment to excellence, making it an ideal environment for individuals passionate about the hospitality industry.
We are currently seeking a Night Manager On Duty (MOD) to assume full responsibility for hotel operations during the overnight shift. This pivotal role involves overseeing and coordinating all overnight departmental functions such as Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage if applicable. The Night Manager ensures smooth shift transitions and communicates effectively with daytime management regarding overnight activities, incidents, and follow-ups. This position is perfect for a proactive and experienced leader who can maintain high operational standards and deliver exceptional guest satisfaction.
As the Night Manager, you will monitor staffing levels, productivity, and performance of the overnight team members, ensuring that every department delivers exemplary service. You will act as the primary point of contact for VIP guests and handle escalated guest concerns with professionalism and tact, resolving complaints and implementing service recovery solutions promptly. Your role will also require you to manage conflict resolution between guests and staff calmly while ensuring compliance with the hotel's safety, security, and emergency procedures.
This role demands someone who is vigilant, detail-oriented, and capable of responding decisively to emergency situations such as medical incidents, fire alarms, safety hazards, and security concerns. Conducting nightly property walkthroughs to guarantee guest safety, cleanliness, and security is a critical part of your responsibilities. You will liaise with emergency services, law enforcement, or on-call management when necessary and complete accurate incident reports, shift logs, and other required documentation.
In this capacity, you will also identify and report maintenance issues or safety hazards to ensure the hotel remains well-maintained, secure, and presentable throughout the night. A commitment to uphold all brand, service, and operational standards is essential to foster a welcoming and professional atmosphere for all guests and staff. This position offers the opportunity to be an influential leader within a reputable hotel that values inclusivity and equal opportunity for all employees, including protected veterans and individuals with disabilities.
We are currently seeking a Night Manager On Duty (MOD) to assume full responsibility for hotel operations during the overnight shift. This pivotal role involves overseeing and coordinating all overnight departmental functions such as Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage if applicable. The Night Manager ensures smooth shift transitions and communicates effectively with daytime management regarding overnight activities, incidents, and follow-ups. This position is perfect for a proactive and experienced leader who can maintain high operational standards and deliver exceptional guest satisfaction.
As the Night Manager, you will monitor staffing levels, productivity, and performance of the overnight team members, ensuring that every department delivers exemplary service. You will act as the primary point of contact for VIP guests and handle escalated guest concerns with professionalism and tact, resolving complaints and implementing service recovery solutions promptly. Your role will also require you to manage conflict resolution between guests and staff calmly while ensuring compliance with the hotel's safety, security, and emergency procedures.
This role demands someone who is vigilant, detail-oriented, and capable of responding decisively to emergency situations such as medical incidents, fire alarms, safety hazards, and security concerns. Conducting nightly property walkthroughs to guarantee guest safety, cleanliness, and security is a critical part of your responsibilities. You will liaise with emergency services, law enforcement, or on-call management when necessary and complete accurate incident reports, shift logs, and other required documentation.
In this capacity, you will also identify and report maintenance issues or safety hazards to ensure the hotel remains well-maintained, secure, and presentable throughout the night. A commitment to uphold all brand, service, and operational standards is essential to foster a welcoming and professional atmosphere for all guests and staff. This position offers the opportunity to be an influential leader within a reputable hotel that values inclusivity and equal opportunity for all employees, including protected veterans and individuals with disabilities.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or hotel management preferred
- Availability to work overnight shifts
- Strong problem-solving and decision-making skills
- Excellent interpersonal and communication abilities
- Ability to remain calm under pressure
- Detail-oriented with strong organizational skills
- Familiarity with hotel safety and emergency protocols
Job Qualifications
- Proven experience in hotel management or supervisory role during night shifts
- Strong leadership and communication skills
- Knowledge of hotel operations across multiple departments
- Ability to handle emergency situations calmly and effectively
- Customer service expertise with conflict resolution skills
- Proficient in incident reporting and documentation
- Familiarity with safety, security, and emergency procedures
- Ability to lead a diverse team and maintain high guest satisfaction levels
Job Duties
- Serve as night manager on duty overseeing all overnight hotel operations
- Coordinate departments including front desk, housekeeping, maintenance, security, and food and beverage
- Ensure smooth shift transitions and communicate with daytime management
- Monitor staffing levels, productivity, and staff performance
- Address and resolve guest complaints and escalated issues
- Act as primary contact for VIP guests and manage service recovery
- Respond to and manage emergency situations and safety hazards
- Conduct nightly property walkthroughs for safety and security
- Liaise with emergency services and complete incident reports and documentation
- Ensure compliance with all brand and operational standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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