Hotel Front Desk Manager at Days Inn & Suites West Energy Corridor Houston, TX
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Days Inn & Suites West Energy Corridor is a distinguished hotel located in the vibrant city of Houston, TX, known for its commitment to providing outstanding hospitality services to every guest. This establishment prides itself on creating a welcoming and comfortable environment, blending exceptional customer service with modern amenities. As part of a widely recognized hotel chain, Days Inn & Suites West Energy Corridor aims to meet the needs of both business and leisure travelers, offering convenient accommodations with a touch of Southern hospitality. The hotel’s strategic location offers easy access to local attractions, business centers, and entertainment venues, which makes it a preferred choice among visitors to Houston. The hotel is committed to maintaining a standard of excellence that ensures every stay is memorable and enjoyable, driven by a dedicated team of hospitality professionals who uphold the brand’s reputation and values.
This role of Hotel Front Desk Manager at Days Inn & Suites West Energy Corridor is a pivotal position designed for an enthusiastic individual who thrives in a dynamic hospitality environment. With at least one year of prior experience, the successful candidate will take charge of daily front desk operations and serve as the crucial first point of contact for guests. The position involves overseeing and coordinating all front desk activities, ensuring that guest services adhere to the highest customer satisfaction standards, and fostering a professional and motivated team environment. The Front Desk Manager will be responsible for managing office budgets, ordering supplies, and generating essential financial and occupancy reports for the general manager. This role demands strong leadership qualities and excellent interpersonal skills to effectively engage with guests, address their needs, and resolve any issues promptly and efficiently. Additionally, the Front Desk Manager will handle recruitment, training, and supervision of front desk and concierge staff, emphasizing teamwork and hotel policy compliance. This is an excellent opportunity for a hospitality professional with a passion for leadership and guest services to contribute to the continued success and positive guest experiences at Days Inn & Suites West Energy Corridor. If you are a motivated leader who enjoys working with people and upholding high standards in hospitality, this role is ideal for you. Apply today to join a dedicated team focused on delivering exceptional guest experiences in Houston’s thriving hospitality market.
This role of Hotel Front Desk Manager at Days Inn & Suites West Energy Corridor is a pivotal position designed for an enthusiastic individual who thrives in a dynamic hospitality environment. With at least one year of prior experience, the successful candidate will take charge of daily front desk operations and serve as the crucial first point of contact for guests. The position involves overseeing and coordinating all front desk activities, ensuring that guest services adhere to the highest customer satisfaction standards, and fostering a professional and motivated team environment. The Front Desk Manager will be responsible for managing office budgets, ordering supplies, and generating essential financial and occupancy reports for the general manager. This role demands strong leadership qualities and excellent interpersonal skills to effectively engage with guests, address their needs, and resolve any issues promptly and efficiently. Additionally, the Front Desk Manager will handle recruitment, training, and supervision of front desk and concierge staff, emphasizing teamwork and hotel policy compliance. This is an excellent opportunity for a hospitality professional with a passion for leadership and guest services to contribute to the continued success and positive guest experiences at Days Inn & Suites West Energy Corridor. If you are a motivated leader who enjoys working with people and upholding high standards in hospitality, this role is ideal for you. Apply today to join a dedicated team focused on delivering exceptional guest experiences in Houston’s thriving hospitality market.
Job Requirements
- High school diploma or equivalent certification (GED)
- minimum 1 year of prior experience in front desk management
- strong leadership and customer service skills
- ability to multitask and manage office budgets
- effective communication and interpersonal skills
- experience with bookkeeping and MS Office preferred
Job Qualifications
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- must possess a high school diploma or equivalent certification (GED)
- possess excellent management skills, communication skills, and multitasking skills
- bookkeeping skills and experience with MS Office a plus
- prior hospitality experience of 1 year is required for this position
Job Duties
- Gather financial information and generate occupancy reports for the general manager
- handle the front desk budget and order office supplies as needed
- oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- hire, train, and supervise front desk staff including concierge and front desk agents
- engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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