Conference Services Manager - Hotel Van Zandt - Austin, Tx

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Employee assistance program

Job Description

Sage Hospitality Group is a renowned leader in the hospitality industry, committed to delivering exceptional experiences one moment at a time. With a strong emphasis on genuine service, relationship-building, and creating value for both guests and shareholders, the group maintains a culture that thrives on innovation, entrepreneurial spirit, and continuous personal and professional growth for its employees. Sage Hospitality Group operates a diverse portfolio of hotels, restaurants, and event venues, with a focus on quality and excellence in every aspect of their operations. One of their flagship properties is Hotel Van Zandt, located in the vibrant Rainey Street District of Austin, Texas. This hotel boasts 319 guest rooms alongside more than 25,000 square feet of versatile meeting space, making it an ideal destination for conferences, social events, and business gatherings. Hotel Van Zandt also features signature onsite amenities such as Geraldine's, a live music restaurant, and hosts a range of memorable pop-up events and pool parties which contribute to its dynamic and energetic atmosphere.

The role of Conference Services Manager at Hotel Van Zandt is an exciting opportunity for a highly motivated individual passionate about event coordination and hospitality. This full-time position is instrumental in planning, organizing, and managing all the in-house details for group and convention bookings. The Conference Services Manager will act as the main liaison throughout the entire event lifecycle—from negotiating room rates and booking meeting spaces to coordinating menus, event setup, and special VIP needs. This role demands an individual who pays meticulous attention to detail while maximizing revenue through efficient space utilization and exceptional customer service. Beyond logistics, the Conference Services Manager is responsible for fostering strong relationships with clients, ensuring their expectations are met or exceeded, and working cross-functionally with hotel departments to deliver seamless event execution. The position requires a blend of strong organizational skills, strategic thinking, and a customer-oriented approach to ensure each event is memorable and contributes positively to the hotel’s reputation and profitability. As part of Sage Hospitality Group's culture, the Conference Services Manager is encouraged to be an independent thinker who embraces creativity and innovation, contributing fresh ideas to help maintain Hotel Van Zandt's position as a leader in Austin’s competitive hospitality sector. Overall, this opportunity offers not only a chance to shape extraordinary guest experiences but also to develop professionally in a supportive and inspiring environment where the success of employees is valued as highly as their contributions.

Job Requirements

More than two years of post high school education
One to two full years of employment in a related position
Working knowledge of banquet and catering food and beverage services, policies or operations
Knowledge of computer equipment
Ability to compile facts and figures as per established procedures
Supervisory skills
Communication skills to provide information and services to hotel management and guests
Excellent hearing for verbal interactions
Excellent vision for viewing set-ups
Excellent speech communication skills
Ability to lift, push, pull, and carry up to 50 pounds occasionally
Ability to bend and kneel occasionally
Mobility for client service on short notice
Continuous standing for observation and inspections
Ability to climb stairs
Capability to work indoors primarily with occasional exposure to extreme weather conditions.

Job Qualifications

More than two years of post high school education
One to two years of experience in a related position within this company or other organizations
Working knowledge of banquet and catering food and beverage services, policies, and operations
Proficiency in computer equipment usage
Ability to compile facts and figures in accordance with standard procedures
Supervisory skills
Strong communication skills for effectively providing information to hotel management and guests
Excellent hearing, vision, and verbal communication skills required for guest and associate interactions.

Job Duties

Plan, organize and manage in-house details for group and convention bookings including guest rooms, menus, and setup
Participate in negotiating meetings, rooms, rates, and all related requirements
Ensure maximization of room and meeting space, revenues, and profits while delivering quality products
Coordinate all event planning needs from contract signing through event execution including VIP accommodations and rooming lists
Attend banquet event order and staff meetings and serve as a team leader for hotel department staff involved in event delivery
Maintain thorough, accurate, and organized documentation for client service and internal use
Develop customer profiles and maintain effective communication and trace systems to enhance account service and revenue
Handle client needs, inquiries, and complaints efficiently to ensure customer satisfaction and repeat business
Detail and verify program aspects such as space requirements, audio-visual equipment, menus, and decorations in collaboration with clients
Oversee billing and financial aspects for hotel groups including deposits, direct bill applications, credit authorizations, in coordination with accounting
Monitor and control client event budgets to maximize revenues and minimize expenses
Lead pre-conference meetings coordinating between clients and hotel staff to review banquet event orders
Close out groups including sales system reporting and commission processing
Participate in development and improvement of sales tools, systems, and competitive analysis to enhance convention services products.