General Manager

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,900.00 - $61,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

performance bonuses

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a substantial portfolio boasting over 400 hotels across North America, Europe, the Caribbean, and Latin America. With assets under management valued at over $15 billion, Highgate stands as a leader in the hospitality industry, leveraging more than 30 years of innovative expertise. The company is renowned for its diverse and dynamic collection of lifestyle and legacy hotel brands, as well as independent hotels and resorts that embrace a contemporary approach paired with advanced digital capabilities. Highgate’s team utilizes cutting-edge revenue management tools that intelligently predict market trends and dynamics, enabling them to maximize asset performance and value efficiently.

Headquartered globally with seasoned leadership and a corporate presence worldwide, Highgate Hotels serves as a trusted partner for top ownership groups and major hotel brands. Their dedication to excellence, combined with strategic foresight, positions them as a forward-thinking, industry-leading hospitality management firm.

The General Manager position at the Homewood Suites Corpus Christi, a distinguished property within Highgate’s Select Service Division, is a critical leadership role focused on driving hotel profitability through strategic revenue generation, diligent cost management, superior guest satisfaction, and team development. This full-time role involves comprehensive oversight of hotel operations to ensure adherence to Highgate’s high standards of service and operational integrity.

The General Manager will lead daily operational reviews, managing and coaching department heads to optimize productivity and financial performance. The role requires conducting regular staff meetings and in-depth training sessions aligned with Highgate’s effective training protocols. Financial stewardship is paramount, requiring timely submission of financial reviews, adherence to budgetary compliance, and close monitoring of budgeted productivity levels throughout departments.

Collaborating closely with the Director of Sales, the General Manager will actively engage in sales efforts, including managing top client accounts and nurturing business relationships to enhance occupancy and revenue. Participation in management on-duty coverage, maintaining hands-on involvement, and fostering a team-oriented environment that emphasizes exemplary guest service are also essential responsibilities.

The position entails conducting frequent property inspections to ensure quality standards of cleanliness, maintenance, and safety, in addition to overseeing accounting procedures, including invoice processing and financial documentation in compliance with corporate policies. The General Manager will supervise staff interviews, performance evaluations, disciplinary actions, and implement development programs to cultivate future managers.

Moreover, this role requires a proactive approach to problem-solving, effective communication across all levels of staff and guests, and strict adherence to all company policies and safety standards. The General Manager is also accountable for driving hotel sales initiatives by meeting prospective clients, hosting events, and maintaining high visibility in public areas during peak periods to enhance guest engagement.

In summary, the General Manager role at Highgate Hotels offers an exciting opportunity to join a global leader in hospitality management, where one can leverage their expertise in hotel operations, team leadership, and financial management to contribute significantly to the continued success and reputation of a world-class hotel brand and its portfolio.

Job Requirements

High school diploma or equivalent
Minimum 6 years progressive hotel or related experience, or equivalent education and experience
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to carry out duties
Maintain a warm, friendly demeanor
Excellent verbal and written communication skills
Effective listening and problem-solving abilities
Ability to multitask and prioritize work
Attend required meetings and training
Ability to work flexible hours including participation in M.O.D. coverage
Adherence to company grooming standards and wearing nametags
Compliance with company policies for safe and efficient operations
Maintain confidentiality of sensitive information
Willingness to perform other management duties as assigned

Job Qualifications

At least 6 years progressive experience in a hotel or related field, or a 4-year college degree and 4 to 5 years of related experience, or a 2-year college degree and 5 to 6 years of related experience
Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or move objects
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with all levels of employees and guests in a courteous and service-oriented manner
Effective listening, understanding, and clarification of concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain high standards of personal appearance and grooming including wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Effective problem handling including anticipating, preventing, identifying and solving problems
Ability to understand and evaluate complex information and data from various sources
Ability to maintain confidentiality of information

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on prospecting and account calls and business results
Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, hosting luncheons and receptions
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel budget process as required
Ensure training in service standards is taking place, including compliance to Garden Standard of the Week training
Assist in creating a positive team-oriented environment focused on the guest through employee development and motivation
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily using the A/P process
Ensure all relevant information for financial documents is received monthly in compliance with accounting calendar
Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs
Ensure employees maintain attentiveness, friendliness, courtesy, and efficiency in interactions
Forecast monthly financial position accurately by estimating revenues and expenses
Prepare and conduct all management interviews according to SOPs
Interview prospective final candidates for vacant management positions
Perform Executive Committee members performance appraisals and ensure compliance in administration
Motivate, coach, counsel, and discipline management personnel per SOPs
Perform any other duties requested by Vice President or Regional Director
Ensure fair and equitable treatment of all employees
Meet clients on property to assist in sales efforts
Be present in public areas during peak times to greet guests and offer assistance
Ensure hotel safe procedures and monthly audits are followed
Conduct monthly credit meetings and actively participate in credit and collection policies
Complete required corporate training and become certified to train others
Ensure all scheduled meetings take place on the property