Front Desk Agent

Highgate is a premier real estate investment and hospitality management firm with an impressive portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Boasting asset management exceeding $15 billion, Highgate has established itself as an innovative leader in the hospitality industry for over 30 years. The company is well-known for delivering expert guidance throughout all stages of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and advanced digital capabilities. With a strong focus on data-driven decision-making, Highgate uses cutting-edge revenue management tools to anticipate market trends and maximize asset value. Supported by an executive team of seasoned hospitality professionals and global corporate offices, Highgate serves as a trusted partner to top ownership groups and major hotel brands worldwide. More information can be found at www.highgate.com.

The Residence Inn in West Springfield, MA, is currently seeking a dedicated Front Office Agent to join their team. This is an hourly position that plays a crucial role in ensuring exceptional guest experiences by providing attentive, courteous, and efficient service from check-in through checkout. The Front Office Agent is responsible for handling guest inquiries related to local dining, transportation, and entertainment, while maximizing room revenue and occupancy. The role requires familiarity with hotel rates, packages, promotions, and in-house group activities. Key responsibilities include managing reservations, understanding hospitality terminology and emergency procedures, and proficient use of the front desk computer system. Additionally, the Front Office Agent must complete shift checklists, balance cash and paperwork, maintain promotional programs, and assist guests with safe deposit boxes. The ideal candidate will have prior experience in hospitality or a related field, possess excellent communication skills, and be capable of multitasking in a fast-paced environment. Maintaining a professional appearance, adherence to Highgate hotel standards, and a service-oriented attitude are essential. This position offers an excellent opportunity to grow within a leading hospitality management company while contributing to superior guest satisfaction and operational success.