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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $14.25 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate is a premier real estate investment and hospitality management firm with an impressive portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Boasting asset management exceeding $15 billion, Highgate has established itself as an innovative leader in the hospitality industry for over 30 years. The company is well-known for delivering expert guidance throughout all stages of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and advanced digital capabilities. With a strong focus on... Show More
Job Requirements
- High School diploma or equivalent
- Computer experience
- Maintain a warm and friendly demeanor
- Effective communication skills
- Ability to multitask and prioritize
- Maintain compliance with hotel standards
- Ability to maintain confidentiality
- Ability to show initiative
- Regular attendance
- Ability to handle problems effectively
Job Qualifications
- High School diploma or equivalent
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- Computer experience required
- Customer service experience preferred
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate verbally and in writing
- Must be effective at listening, understanding, and clarifying concerns
- Must be able to multitask and prioritize functions
- Must maintain high standards of personal appearance and grooming
- Must comply with Highgate hotel standards and regulations
- Must be effective in handling problems
- Must be able to understand and apply complex information
- Must be able to maintain confidentiality
- Must be able to show initiative including anticipating guest or operational needs
- Must be able to cross-train in other hotel related areas
- Must maintain regular attendance
Job Duties
- Answer inquiries from guests regarding restaurants, transportation, entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages and special promotions
- Be familiar with all in-house groups
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
- Maintain and market promotions and guest programs
Job Criteria
Experience
No experience required
Job Location
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