Service Manager

Waltham Pest Services is the original pest control provider in the New England area, known for its commitment to first-class services focused on public health and safety. Established with a strong reputation in the region, Waltham Pest Services has been a trusted partner for homes and businesses, ensuring their environments remain safe, healthy, and pest-free. The company prides itself on innovation, constantly expanding its service offerings to meet the evolving needs of its customers. Alongside this outward focus on customer satisfaction, Waltham Pest Services places substantial emphasis on the well-being and happiness of its employees, recognizing that a healthy, safe, and motivated workforce is integral to delivering excellent service. The company’s culture nurtures growth, development, and long-term career satisfaction, making it an employer of choice within the pest control industry.

The role of Service Manager is a crucial leadership position based out of the Agawam, MA branch. This role requires an individual passionate about operational excellence and team leadership, tasked with managing a dedicated service team that delivers expert pest control and related services to both residential and commercial clients. The Service Manager’s primary responsibilities include overseeing service delivery quality, managing fleet operations, driving sales within the service team, and ensuring exceptional customer satisfaction throughout all engagements. Waltham Pest Services offers a competitive compensation package including base salary and a bonus plan along with comprehensive benefits such as medical, dental, vision insurance, 401K with company matching, stock purchase options, tuition reimbursement, and paid time off encompassing holidays, vacation, and sick leave. Additionally, the Service Manager will receive a company vehicle and gas card, cutting-edge company-paid training, smartphone and equipment provisions, and opportunities for professional growth and recognition.

As a Service Manager at Waltham Pest Services, you will lead a motivated group of frontline colleagues by providing hands-on management and mentoring to enhance their skills and performance. You will be responsible for scheduling and routing optimization to maximize team efficiency, guiding technicians in resolving client issues, and maintaining stellar service standards to meet or exceed customer expectations. The role demands experience in managing service teams within fast-paced environments, a solid background in managing both commercial and residential client interactions, and the ability to juggle multiple tasks including quality site inspections, inventory management, and document oversight. This position offers leadership opportunities to select and develop new technicians and trainees, reinforcing Waltham Pest Services’ commitment to excellence and continuous improvement in the pest control industry.