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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a renowned hospitality company known for its dedication to excellence and outstanding service within the hotel and leisure industry. As an equal opportunity employer, HHM Hotels is committed to fostering a diverse and inclusive workforce where every individual is respected regardless of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group by law. HHM Hotels has built a reputation on valuing its people, upholding high standards, and staying agile in a dynamic hospitality environment. Our mission emphasizes heart-centered service... Show More
Job Requirements
- minimum one year receptionist or administrative experience
- ability to sit for extended periods
- ability to lift up to 10 pounds
- ability to bend, reach, use hands and fingers to operate keyboard
- willingness to work extended hours to meet deadlines
Job Qualifications
- minimum one year receptionist or administrative experience
- excellent communication skills
- strong organizational abilities
- ability to multitask and prioritize duties
- proficiency with scheduling software and basic office tools
- customer service orientation
- basic knowledge of spa operations
- ability to work extended hours as needed
- commitment to safety and sustainability practices
Job Duties
- provide a warm and friendly welcome to clientele at all times
- coordinate client consultation records with the assigned therapist
- schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists
- organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized
- assist with administrative duties such as receiving purchases and inventory reporting
- monitor spa desk reception area, refill spa brochures and maintain general appearance
- monitor supplies and maintain overall condition
- process payments from clients for services and retail in the spa
- assist in getting client feedback on level of services delivered in order to improve service delivery
- confirm appointments via phone and email and provide literature requests via email, fax or mail when requested
- conduct walk-through in spa waiting area and ensure a neat appearance
- aid in the general coordination and relation between departments, whether it be staff related or on a guests’ behalf
- certify the highest quality of service to the spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management
- complete special administration based projects as assigned
- follow sustainability guidelines and practices related to hhms earthview program
- practice safe work habits
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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