Spa Coordinator

Miami Beach, FL, USA|

Job Overview

Compensation

Hourly

Exact $19.00

Benefits

Access to spa and gym facilities

3 complimentary fitness classes per week

Spa Discounts

Designated employee pool days

Restaurant Discounts

Boutique discounts

Medical Coverage

dental coverage

vision coverage

Life insurance

short-term disability insurance

long-term disability insurance

401(k) retirement plan with company match

Paid Time Off

Paid holidays

Employee Meals

Opportunities for growth and development

Trainings and employee appreciation events

Job Description

The Standard Spa, located in the vibrant Miami Beach, is renowned for embodying wellness not just as a service but as an integral part of its culture. Known for its exceptional hospitality and comprehensive wellness offerings, The Standard Spa prides itself on creating a holistic, rejuvenating experience for every guest who walks through its doors. This esteemed establishment focuses on delivering personalized care, tailored treatments, and a welcoming atmosphere that fosters both relaxation and well-being. Beyond its spa services, The Standard Spa integrates fitness, hydrotherapy, and other wellness amenities to ensure guests receive an immersive and transformative visit. Employees at The Standard Spa are part of a dynamic team dedicated to promoting health, balance, and community in one of Miami Beach’s most iconic settings. The company emphasizes a supportive work environment with extensive benefits geared toward nurturing the lifestyle and growth of its staff.

The Spa Coordinator role at The Standard Spa is a pivotal position designed for an individual who blends warmth, organization, and genuine hospitality to enhance the guest experience from start to finish. This full-time position involves welcoming guests, understanding their needs through thoughtful engagement, and guiding them to customized spa services that align perfectly with their wellness goals. The coordination of appointments, treatment schedules, and clear communication between guests, practitioners, and management are core responsibilities of the Spa Coordinator. This role demands someone with an eye for detail, excellent interpersonal communication skills, and the ability to multitask effectively in a fast-paced, guest-focused environment. The ideal candidate is passionate about health and wellness, comfortable with technology, and committed to creating seamless spa journeys where every guest feels exceptionally cared for and valued. Working at The Standard Spa also offers an enriching lifestyle with perks and benefits such as complimentary access to spa and gym facilities, fitness classes, spa and restaurant discounts, medical coverage, retirement plans with company match, paid time off, and much more. This position invites candidates who are eager to grow professionally within a community where hospitality, wellness, and individuality are celebrated every day.

Job Requirements

High school diploma or equivalent preferred
Previous experience in a high-volume, guest-facing hospitality, spa, wellness, retail, or customer service position preferred
Previous spa or hotel experience preferred
Consultative selling experience preferred
Strong communication and interpersonal skills
Ability to communicate clearly and professionally both verbally and in writing
Ability to multitask and prioritize while responding to guest and management requests
Strong attention to detail and organizational skills
Comfortable using computers, reservation systems, email, and payment-processing systems
Ability to remain calm, think clearly, and resolve problems using good judgment
Ability to work independently with minimal supervision while also contributing to a team environment
Ability to maintain confidentiality of guest and property information
Fluent in English
Additional languages are a plus
Flexible availability, including weekends, holidays, and peak business periods

Job Qualifications

High school diploma or equivalent preferred
Previous experience in high-volume, guest-facing hospitality, spa, wellness, retail, or customer service position preferred
Previous spa or hotel experience preferred
Consultative selling experience preferred
Strong communication and interpersonal skills
Ability to communicate clearly and professionally both verbally and in writing
Ability to multitask and prioritize while responding to guest and management requests
Strong attention to detail and organizational skills
Comfortable using computers, reservation systems, email, and payment-processing systems
Ability to remain calm, think clearly, and resolve problems using good judgment
Ability to work independently with minimal supervision while also contributing to a team environment
Ability to maintain confidentiality of guest and property information
Fluent in English
additional languages are a plus
Flexible availability, including weekends, holidays, and peak business periods

Job Duties

Warmly welcome and assist guests upon arrival to the spa
Engage guests in conversation to understand their needs, preferences, and plans
Ask thoughtful questions and recommend customized spa treatments, services, and experiences
Provide accurate information regarding spa amenities, hydrotherapy experiences, treatments, fitness offerings, and hotel services
Anticipate guest needs and respond promptly to requests
Maintain positive guest relations throughout the entire spa experience
Resolve guest concerns professionally and involve spa leadership when additional assistance is needed
Consistently meet and exceed The Standard’s established service expectations
Schedule, modify, and cancel spa appointments accurately using the spa reservation system
Maintain accurate reservation records and guest profiles
Coordinate treatment schedules while considering practitioner availability and operational needs
Confirm appointment details and communicate relevant information to guests
Assist guests with selecting treatments and experiences based on their preferences and availability
Maintain clear communication with practitioners regarding schedules, changes, special requests, and guest needs
Maintain strong knowledge of spa treatments, services, products, packages, and experiences
Actively seek opportunities to expand knowledge of spa offerings and wellness experiences
Make thoughtful recommendations based on individual guest needs
Identify appropriate opportunities to enhance the guest experience through additional treatments, services, and products
Maintain awareness of current spa promotions, programming, and property offerings
Maintain clear, professional, and welcoming communication in person, by telephone, and through email
Respond to guest inquiries accurately and efficiently
Answer incoming calls and assist with spa reservations, questions, and requests
Communicate important guest information and special requests to the appropriate spa team members
Coordinate with other hotel departments when necessary to create a seamless guest experience
Accurately process guest payments and transactions according to established procedures
Maintain accurate guest and reservation documentation
Assist spa leadership with administrative and operational responsibilities as needed
Maintain an organized, professional, and service-focused spa reception environment
Protect the confidentiality of guest information and hotel records
Maintain awareness of activity throughout spa areas and communicate operational needs to the appropriate team members
Notify management of supply, equipment, or maintenance needs
Monitor guest-facing spa areas and report cleanliness or presentation concerns
Identify potential safety hazards, correct them when appropriate, and report concerns to management
Maintain knowledge of spa and property emergency procedures
Turn lost and found items over according to established property procedures
Partner with bath attendants, practitioners, spa leadership, housekeeping, engineering, and other hotel departments to support smooth daily operations
Perform additional duties as assigned based on business needs