Human Resources Manager

Dallas, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

employee recognition programs

Job Description

Pacific Hospitality Group is a family-focused hospitality company dedicated to creating long-term value for investors and team members through its owner/operator business model. This approach allows the company to hold properties for the long term, fostering sustainable growth and expanding opportunities for both its portfolio and workforce. Rooted in strong ethical principles, Pacific Hospitality Group commits to enriching lives by delivering memorable guest experiences, contributing back to the community, and honoring values centered on integrity and respect. With a clear vision of principled entrepreneurship and customer focus, the company upholds high standards of compliance, humility, and fulfillment in all its endeavors.

As a part of this esteemed group, the People & Culture Manager position plays a pivotal role in driving the human resources strategy at the hotel level. The manager is responsible for leading all facets of the People & Culture function, including recruitment, onboarding, employee training, engagement initiatives, performance management, and policy compliance. This role demands a proactive and strategic approach to talent acquisition, ensuring the continuous development of a high-performing, guest-oriented team. The manager works closely with hotel leadership to build a robust talent pipeline that aligns with Pacific Hospitality Group’s brand standards and long-term business goals.

In this role, the People & Culture Manager owns the employee lifecycle from the moment a candidate accepts an offer through to retention and career development, emphasizing an exceptional onboarding experience and ongoing team member support. The manager serves as a key business partner by fostering a culture of accountability, respect, and service excellence among all departments. Additionally, this position includes responsibility for administering system access for new hires and exits, coordinating compliance with Marriott brand and company policies, and maintaining adherence to employment laws to safeguard both the company and its employees.

The People & Culture Manager also leads various training programs, such as Marriott brand training and property-specific operational training, and ensures timely completion of required certifications. By analyzing guest feedback, audit outcomes, and performance data, the manager identifies opportunities to enhance both the guest experience and employee satisfaction. Employee engagement is another core area, with initiatives including recognition programs, communication strategies, surveys, and retention tactics designed to cultivate a positive and inclusive workplace environment.

Further, this leadership role involves coaching managers on employee relations, conflict resolution, and performance evaluations to drive continuous improvement. The People & Culture Manager embraces a hands-on approach to handling performance documentation, corrective actions, and coaching plans while promoting a collaborative atmosphere that aligns with the company’s cultural values. This position requires exceptional organizational skills and the ability to manage multiple priorities in a fast-paced hospitality setting. Marriott systems experience is preferred, along with strong presentation and facilitation skills for leading training sessions. This role is ideal for an individual passionate about creating a rewarding employee experience that supports Pacific Hospitality Group’s mission and growth trajectory.

Job Requirements

Bachelor’s degree in human resources, business administration, or related field
minimum 3 years of experience in human resources or people & culture management preferably in hospitality
solid knowledge of employment laws and compliance requirements
ability to work independently while managing multiple priorities
strong organizational and time management skills
excellent verbal and written communication skills
proficiency with HR and recruitment software
ability to facilitate training sessions and employee engagement activities
demonstrated ability to handle confidential information
Marriott systems experience preferred
commitment to uphold company values and policies
flexibility to adapt to a fast-paced work environment.

Job Qualifications

Bachelor’s degree in human resources, business administration, hospitality management, or related field
proven experience in recruiting and talent acquisition within hospitality industry
strong understanding of employment laws and Marriott brand standards
excellent interpersonal and communication skills
ability to develop and deliver training programs
demonstrated success in employee engagement and performance management
ability to manage multiple tasks in a dynamic environment
experience with Marriott HR systems preferred
strong problem-solving and conflict resolution skills
passion for employee development and creating positive workplace culture.

Job Duties

Proactively recruit top talent through networking, community outreach, job fairs, social media, and other recruiting initiatives
partner with department leaders to anticipate staffing needs and develop recruiting strategies before vacancies occur
manage the full recruitment process including posting positions, screening candidates, coordinating interviews, extending offers, and ensuring a positive candidate experience
monitor recruiting metrics and continuously identify opportunities to improve hiring speed and quality
own the onboarding process from offer acceptance through successful integration into the hotel
coordinate all pre-employment requirements and ensure new hires have necessary system access, uniforms, name tags, credentials, and equipment
serve as the primary administrator for new hire and termination access to Marriott and hotel systems
conduct new hire orientation and partner with department leaders to ensure successful completion of departmental onboarding plans
complete proactive 30-, 60-, and 90-day check-ins with new team members to support retention and engagement
own all hotel training initiatives, including Marriott brand training, required compliance training, guest service training, and property-specific operational training
proactively monitor training completion and collaborate with department leaders to ensure required learning is completed on time
develop and facilitate guest service and culture training reinforcing Marriott standards and company values
identify training opportunities through guest feedback, audit results, and operational performance
own the employee engagement strategy including recognition programs, associate events, communication, surveys, and retention initiatives
proactively identify opportunities to improve team member engagement and workplace culture
serve as a trusted resource for team members and coach managers on employee relations, performance conversations, and conflict resolution
lead initiatives promoting a positive, inclusive, and high-performing work environment
partner with department leaders to provide coaching and support throughout the performance management process
assist leaders with performance documentation, corrective action, coaching plans, and recognition programs
monitor performance trends and recommend development opportunities
manage multiple priorities effectively in a fast-paced hospitality environment
lead training sessions with strong presentation and facilitation skills
leverage Marriott systems experience to optimize HR processes.