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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Employee wellness programs
Job Description
The University Center is a premier full-service conference facility located within the University of North Florida (UNF). This vibrant and dynamic facility is dedicated to fostering strong engagement between the university community and external clients by providing exceptional event spaces and services. The University Center offers versatile venues suitable for various types of events, including academic conferences, social gatherings, corporate meetings, and cultural celebrations. It is well-regarded for its commitment to operational excellence, customer satisfaction, and maintaining a high standard of professionalism and quality in all aspects of event management. The University Center operates as a crucial destination on campus,... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum of 2 years experience in event planning or coordination
- Proficiency in event management and scheduling software
- Excellent verbal and written communication skills
- Ability to engage and consult with diverse clients
- Strong organizational and multitasking capabilities
- Availability to work weekends and evenings
- Ability to perform occasional heavy lifting
- Strong customer service orientation
- Ability to adapt to changing priorities
- Reliable and professional work ethic
Job Qualifications
- Bachelor's degree in hospitality management, event planning, or related field preferred
- Experience in event planning or coordination preferably in a conference or hospitality setting
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency with scheduling and event management software
- Knowledge of customer service principles
- Ability to manage multiple priorities and work under pressure
- Flexibility to work evenings and weekends as required
- Demonstrated problem-solving and conflict resolution abilities
Job Duties
- Serve as the primary point of contact for client inquiries regarding University Center spaces, services, and availability
- Conduct guided facility tours for prospective clients
- Consult with clients to understand event objectives and identify logistical needs and service requirements
- Assist clients in selecting appropriate spaces and services and provide cost estimates
- Communicate policies, guidelines, deadlines, and pricing to clients
- Create, manage, and update event reservations and documentation
- Develop setup diagrams, timelines, and supporting documentation
- Coordinate event services and logistics with campus partners including catering, AV/ITS, custodial, and facilities
- Verify room setups and assist with physical setups including occasional heavy lifting
- Serve as onsite support to manage daily events and provide customer service
- Troubleshoot issues promptly and professionally during events
- Provide onsite event support during frequent weekend and evening hours
- Support billing processes by reviewing event details, confirming services, and invoicing
- Build and maintain positive relationships with recurring clients
- Participate in departmental meetings, walkthroughs, and training sessions
- Assist with overall management of University Center operations and oversee setup crews when manager on duty
- Attend professional development programs and represent the University Center in hospitality-related functions
- Serve on university committees and assist with additional departmental projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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