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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive compensation package
Job Description
Universal Orlando Resort is a world-renowned entertainment destination located in Orlando, Florida, offering a variety of theme parks, including Universal Studios Florida, Islands of Adventure, Volcano Bay, Epic Universe, and several affiliated hotel properties like select Loews hotels. The resort is celebrated for its immersive experiences, thrilling rides, and exceptional guest services that draw millions of visitors annually from across the globe. Committed to delivering top-tier entertainment and guest satisfaction, Universal Orlando Resort fosters a dynamic and inclusive workplace that values innovation, operational excellence, and team collaboration. With a strong emphasis on creating memorable events and experiences, the resort continues... Show More
Job Requirements
- Bachelor's degree preferred in related discipline
- 2 to 5 years experience in event planning or conference/meetings with food and beverage experience
- ability to manage multiple complex events and projects
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- flexible availability including nights, weekends, and holidays
- consistent attendance
- proactive and adaptable approach to problem-solving
- team player with leadership qualities
- knowledge of industry trends and commitment to improvement
Job Qualifications
- Bachelor's degree preferred within event management, hospitality, sales, or marketing
- 2 to 5 years experience in event planning or conferences/meetings with food and beverage experience
- proven ability to manage end-to-end event execution
- strong organizational, project management, and multitasking skills
- excellent communication, negotiation, and interpersonal skills
- collaborative and team-oriented mindset
- proactive and adaptable with knowledge of industry trends
- leadership capabilities including mentorship and teamwork
- ability to remain calm under pressure
- CMP or CSEP certification preferred but not required
Job Duties
- Lead end-to-end planning and execution of revenue-generating events
- serve as primary liaison between clients, stakeholders, and operational partners
- collaborate with clients to define event objectives and design elements
- support sales with site inspections and finalize event details
- maintain client relationships through communication and task force meetings
- oversee financial aspects including budgeting, revenue tracking, expense management, and billing
- actively drive revenue growth by upselling event elements
- manage financial reporting using Salesforce
- partner with cross-functional teams and external vendors
- provide logistical support and troubleshoot live-event challenges
- identify and mitigate operational risks
- coordinate communications across events of varying size and complexity
- complete all required documentation and event materials
- uphold brand compliance with creative asset development
- conduct post-event recaps for evaluation and improvement
- leverage emerging technologies including AI to enhance process and innovation
- participate in Environmental, Health & Safety responsibilities
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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