Shift Manager - 0014

Five Guys is a renowned fast casual restaurant chain specializing in high-quality burgers and fries, known for its commitment to outstanding food, cleanliness, and top-tier customer service. Founded in 1986, the company has expanded rapidly and now operates thousands of locations across North America. It prides itself on delivering fresh ingredients, superior product quality, and creating an enjoyable dining experience in a clean and friendly environment. Each restaurant emphasizes teamwork, food safety, and a culture that values both employee growth and customer satisfaction. Employment at Five Guys offers a dynamic workplace where employees partake in a fast-paced and energetic atmosphere, often described as fun but focused on excellence in food preparation and service.

The position of Shift Manager at Five Guys plays a critical leadership role within the restaurant. This full-time role compensates at $22 per hour, supplemented by tips and performance bonuses, creating excellent earning potential. As a Shift Manager, you will be trained to perform all duties of Crew Members and Shift Leaders while also assuming the responsibility of overseeing daily operations in the absence of the General Manager. This role requires managing key aspects such as product preparation, customer relations, restaurant maintenance, team leadership, inventory control, and ensuring strict adherence to corporate standards. You will actively contribute to the restaurant's smooth operation by motivating the team, maintaining food quality and safety, and delivering exceptional customer service.

Working hours typically span from 11:00 am to 10:00 pm, reflecting real-world operational hours without drive-thru service. Benefits include comprehensive and customizable options such as medical, dental, vision, pet insurance, and a 401(k) with employer matching based on eligibility. Additionally, employees benefit from unique programs including an Employee Assistance Program and an Employee Relief Fund, demonstrating the company’s dedication to employee well-being. Notably, the company has ambitious plans for growth with an expected expansion of over 1000 new locations across North America, emphasizing advancement opportunities by promoting from within.

Shift Managers are eligible for the Secret Shopper bonus plan, where team members working during secret shop visits can earn bonuses based on performance evaluations. This blend of competitive base pay, bonuses, and benefits, coupled with a supportive work culture, makes the role attractive for motivated individuals passionate about leadership and customer service.

Candidates who thrive in this position are energetic, honest, motivational, and dedicated to creating a positive workplace. They foster high standards for themselves and their teams, ensuring every customer interaction is marked by enthusiasm and excellence. The core convictions upheld by Five Guys include remaining humble, exceeding expectations, always doing the right thing, and leading by example. These principles guide daily operations and team dynamics, cultivating leaders who inspire and support their teams.

This position is an excellent opportunity for individuals with 1-2 years of supervisory experience in food service or retail who want to grow their career in a fast-paced and rewarding environment. The culture is focused on employee empowerment, food quality, and safety, combined with a fun and engaging atmosphere where employees can enjoy free meals while on duty and pursue long-term growth prospects within the company.