Restaurant Assistant General Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Training and development opportunities

Job Description

Level99 is an innovative entertainment venue that combines life-sized mini-games with exceptional dining and beverage experiences. Renowned for its sprawling playground designed exclusively for adults, Level99 features over 50 unique games where players engage in a variety of challenges such as dodging axes, solving puzzles, and overcoming real-world obstacles. Each game is designed to be brief yet thrilling, lasting between 1-4 minutes and tailored for small groups of 2-6 players to foster social interaction and friendly competition. With one ticket, guests gain access to all the games including special Challenge Rooms, Player-vs-Player duels, and an immersive art scavenger hunt. Progress is saved throughout the player journey, allowing participants to earn rewards and compete on a coveted leaderboard, emphasizing a repeat-worthy experience that blends fun, excitement, and a sense of achievement.

Aside from its gaming attractions, Level99 operates a full-service bar and an award-winning restaurant that focuses on scratch-cooking, local craft beers, and handcrafted cocktails. The venue offers diverse event spaces suitable for various occasions, enhancing its appeal as a multifaceted entertainment destination. Established in multiple locations including Natick, MA; Providence, RI; and Tysons, VA, Level99 is expanding rapidly with upcoming sites planned in West Hartford, CT; Disney Springs, FL; King of Prussia, PA; Paramus, NJ; and Raleigh, NC. Backed by Act III Holdings and guided by industry veteran Ron Shaich, founder of Panera Bread, Level99 boasts a talented leadership team with experience from prestigious entertainment projects such as 5 Wits and Walt Disney Imagineering. Visit www.level99.com to explore more about this growing company.

The Restaurant Assistant General Manager (AGM) at Level99 plays a pivotal role within the Food & Beverage leadership team, primarily responsible for managing the beverage program while promoting superior guest experiences. This hands-on leadership position requires an individual who thrives on the floor, leading by example and mentoring the team to success amid a fast-paced environment. The AGM works collaboratively with Culinary, Event Sales, and Entertainment departments to ensure seamless coordination of daily operations. The role demands proactive management of staff recruitment, training, scheduling, and development while maintaining compliance with safety and operational standards. Operational duties extend to overseeing inventory, managing labor costs, facilitating cash handling procedures, and ensuring that the beverage program operates smoothly through meticulous attention to ordering and training processes. The Assistant General Manager also embodies the company's hospitality values by engaging with guests, addressing challenges with maturity and decisiveness, and fostering a positive atmosphere that encourages repeat patronage. This leadership opportunity promises an exciting, collaborative environment suited for energetic individuals dedicated to elevating entertainment dining experiences.

Job Requirements

High School diploma or equivalent
Minimum 2 years experience in restaurant or event operations management or a similar role
Flexible schedule including days nights weekends holidays and emergency response
Ability to work onsite 5 days per week averaging 9 hours per day with seasonal increases
Ability to work 9+ hour shifts and perform physical activities including standing sitting squatting walking using stairs for extended periods
Ability to grasp reach overhead push lift and carry up to 50 lbs
Strong communication and interpersonal skills
High integrity and professionalism

Job Qualifications

High School diploma or equivalent
Minimum 2 years experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food and beverage business
Proficient in adopting and using new operational technology
Strong verbal and written communication skills
Highly organized with keen attention to detail
Positive energetic attitude leading by example
Experience managing beverage programs
Ability to lead and develop team members

Job Duties

Manage total beverage program including inventory smallwares ordering and training
Schedule train and develop servers and support staff aligned with Level99 core values
Oversee end-to-end recruitment from job postings and budgets to interviewing and onboarding
Collaborate closely with and support the entertainment team
Maintain full knowledge of Brew Hall and Taproom menus
Drive operational execution shift routines and facility maintenance
Engage guests and cultivate regulars