Assistant Department Manager (Installation Materials)

Washington, DC, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.25 - $27.15

Benefits

Bonus opportunities

Career advancement opportunities

401K with company match

Employee stock purchase plan

Referral Bonus Program

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid vacation

Paid sick time

Paid holidays

Personal holiday

paid Volunteer Time Off

Job Description

Floor & Decor is a leading specialty retailer in the flooring sector, offering a vast selection of tile, wood, stone, related tools, and flooring accessories at everyday low prices. With over 200 stores nationwide and recognition as one of Fortune's 100 fastest-growing companies in 2020, Floor & Decor prides itself on delivering an exceptional shopping experience through inspirational displays and unparalleled customer service. The company culture is driven by teamwork, entrepreneurial spirit, and a deep commitment to innovation and growth. Employees at Floor & Decor benefit from a collaborative work environment where hard work is rewarded and career advancement opportunities abound. The company is dedicated to fostering a diverse and inclusive workspace, ensuring equal employment opportunities to all associates and applicants, regardless of legally protected statuses. Floor & Decor's rapid expansion creates numerous career paths, making it an exciting place for individuals passionate about retail and customer service to thrive.

The Product Sales Specialist Trainer role at Floor & Decor is crucial in maintaining the company’s high standards for customer service and product knowledge. This position is responsible for training and developing Product Sales Specialists to ensure that customers receive exceptional service and accurate product information. Compensation for this role ranges from $18.25 to $27.15 per hour, reflecting the importance of the position in driving retail success. Working closely with sales teams, the trainer directs and coaches associates on the core values of the company, safe lifting practices, and Floor & Decor’s retail philosophy centered around the "basic P's" – People, Position, Product, Presentation, Price, Promotion, and Purchasing.

The responsibilities encompass overseeing merchandising, pricing, department organization, and inventory communication, ensuring department objectives are met with precision. Product Sales Specialist Trainers lead certification courses, conduct forklift proficiency testing, and provide exceptional guidance on product knowledge and installation. They are also hands-on in customer interaction, helping customers with product selections, conducting classes, managing transactions, and maintaining department standards. Candidates for this position should expect a dynamic work environment involving physical tasks such as lifting and moving merchandise, as well as frequent standing, walking, and climbing. The store operates extensive hours throughout the week, emphasizing flexibility and dedication for those in this role.

Floor & Decor offers substantial benefits including bonus and career advancement opportunities, programs to help achieve financial goals like 401k with company match and Employee Stock Purchase Plans, as well as comprehensive medical, dental, vision, and life insurance plans. Work-life balance is supported through paid vacation, sick time, holidays, personal holidays, and volunteer time starting from day one. This role provides a fantastic opportunity to contribute meaningfully to a fast-growing retailer and to pursue personal and professional growth within a supportive and vibrant company ecosystem.

Job Requirements

High school diploma or GED
1 year of customer service or sales experience or an equivalent combination of education and experience
Excellent communication skills verbal and written
Ability to multi-task and work in a fast-paced environment

Job Qualifications

High school diploma or GED
Customer service or sales experience
Strong verbal and written communication skills
Ability to train and develop team members
Knowledge of retail operations and merchandising
Forklift certification or ability to obtain certification
Ability to present and teach product knowledge classes

Job Duties

Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail including People, Position, Product, Presentation, Price, Promotion, Purchasing
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs