Assistant General Manager

Washington, DC, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $62,545.60 - $80,392.00

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a globally recognized fast-casual restaurant brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the Founder and CEO of Union Square Hospitality Group, Shake Shack has grown exponentially while remaining rooted in its core values of hospitality, quality food, and community involvement. Starting from simple beginnings, the brand has evolved into one of the fastest-growing names in the hospitality industry, known for delivering exceptional dining experiences and fostering a positive and inclusive culture for its employees. Shake Shack takes pride in promoting a work environment where team members are valued and supported, underlining its mission to Stand For Something Good in every aspect of its operations. The company consistently seeks passionate professionals who share its dedication to quality, respect, and outstanding customer service.

The role of Restaurant General Manager at Shake Shack is crucial to maintaining the brand’s high standards of excellence in hospitality and operational effectiveness. This management position offers a dynamic and rewarding opportunity for leaders with proven expertise in fast-paced, high-volume food service environments. The General Manager is responsible for overseeing daily restaurant operations, driving financial performance, cultivating a team culture of growth and engagement, and ensuring compliance with health and safety codes. Working closely with team members, the General Manager coaches and develops talent, sustains inventory control, and assures quality standards are met at all times. In addition to managing budgets, payroll, and scheduling, they also play a key role in representing the Shake Shack brand locally through community engagement and participation in restaurant events.

Emphasizing a people-first approach, Shake Shack supports its General Managers with hands-on mentorship, comprehensive training, and opportunities for career advancement in a fun and diverse workplace. Eligible candidates benefit from a competitive pay range of $62,545.60 to $80,392.00 annually, reflecting the level of responsibility and expertise required. As part of the #ShackFam, this role fosters an inclusive culture driven by continuous learning and mutual respect, providing a meaningful chance to make a lasting impact both inside the restaurant and in the communities served. Additionally, the company offers a robust benefits package that enhances employee well-being and supports personal and professional development. Joining Shake Shack as a General Manager means becoming part of a brand that is devoted to ethical business practices, innovation, and delivering unforgettable guest experiences while standing firmly for something good.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P and L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P and L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events