Party Coordinator

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded in Dallas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator globally. Their mission focuses on creating fun, active environments where kids and families can engage in exciting adventures, helping kids build confidence and reach new heights they never thought possible. The parks are designed to provide a safe, clean, and welcoming environment with millions of dollars worth of attractions and excellent food options. As a family entertainment venue, Urban Air prides itself on delivering memorable experiences that bring people together and foster joy and excitement for guests of all ages.

Urban Air Adventure Parks is looking to hire a Party Coordinator at the Altamonte Springs location. This role is vital in driving sales and ensuring exceptional customer experiences by acting as the first point of contact for guests seeking to plan group events such as birthday parties, church events, sports groups outings, corporate team-building activities, and other gatherings. The Party Coordinator works closely with prospective customers to customize party packages, combining food, drinks, and attractions tailored to each group's needs. Success in this role requires a proactive, fun-loving individual who thrives in a fast-paced, multi-faceted family entertainment environment and who can build strong relationships through enthusiastic communication and excellent customer service.

The ideal candidate will be outgoing, personable, and skilled in verbal and written communication, with a knack for selling and upselling value-added services. They will be responsible for responding promptly to all leads, typically within the same or next business day, and consistently surpassing sales goals by booking parties months in advance. This role demands a commitment to delivering an outstanding guest experience and the ability to resolve conflicts quickly and fairly when necessary. The Party Coordinator is also expected to embody the company's culture of fun, energy, and teamwork, working hand-in-hand with both the park staff and leadership team to maximize guest satisfaction and financial performance.

A day in the life as a Party Coordinator at Urban Air involves much more than just sales; it is about building meaningful relationships with clients and ensuring every event exceeds expectations. You will be a vital part of the team, supporting not only event sales but also contributing to a safe, secure, and sanitary environment. Flexibility to work weekends, evenings, and varied shifts is essential to meet the demands of the entertainment industry. Urban Air offers a unique, non-typical family entertainment working environment where great food, exciting attractions, and thousands of guests coming to have fun create a vibrant, dynamic workplace. Embracing a business casual dress code, this position encourages personal development, career growth, and celebration of team success while maintaining the highest standards of guest satisfaction, safety, and operational excellence. Urban Air Altamonte Springs is committed to equal opportunity employment and fostering an inclusive workplace where everyone can thrive. If you are passionate about creating memorable experiences and enjoy working in a high-energy, guest-focused setting, this role is the perfect opportunity to join a leading global brand dedicated to fun and adventure.