A Porter plays a crucial role in ensuring a seamless and pleasant experience for guests in hotels and cruise ships. Tasked with creating a warm and welcoming atmosphere, the Porter is responsible for greeting guests, assisting with luggage, fixing minor issues, helping in events and operations and maintaining standards of cleanliness and safety.
Simplify the start of your hiring process by downloading our free Porter Job Description Template below. Customize it according to your requirements and use it for your job postings.
Porter Job Overview
We are seeking a dedicated and customer-focused Porter to join our team at [Hotel / Cruise Ship]. The role involves providing assistance to guests, ensuring their comfort and contributing to the overall positive atmosphere of our establishment.
Candidates should possess excellent customer service skills, attention to detail and a proactive attitude.
Schedule: Full-time, flexible hours based on the hotel or cruise ship’s needs, including weekends and holidays
Porter Duties & Responsibilities
- Greet guests with a warm and friendly attitude
- Assist guests with luggage and ensure a smooth check-in/check-out process
- Provide information about the facility, local attractions and services to guests
- Ensure the cleanliness of common areas
- Uphold and enforce the facility’s standards for quality and customer service
- Maintain a comprehensive knowledge of the facility’s layout and amenities
Porter Experience Requirements & Skills
- Previous experience in a Porter or similar role (preferred)
- Excellent customer service and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proactive problem-solving skills
- Physical stamina and the ability to lift luggage of more than 55 lbs.
- Professional and approachable demeanor
Porter Education & Qualifications
- High school diploma or equivalent (preferred)
- Training experience in hospitality or customer service is an advantage
Porter Job Description Template — Free Download
To customize our template, download it below and modify the details to fit your hotel or cruise ship’s needs.
Download our user-friendly Porter Job Description Template by providing your email address and clicking the Free Download button.
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