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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $30,000.00 - $47,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work arrangements
Job Description
Santander is a global leader and innovator in the financial services industry, renowned for its commitment to technological evolution and customer-centric transformation. As a prominent banking institution, Santander is dedicated to enhancing its customer experiences through bold thinking, innovation, and a culture that encourages challenging the status quo. The company is transforming from a high-impact brand into a technology-driven organization, investing extensively in its people and technology to create exceptional value for customers around the world. Santander prides itself on fostering an inclusive environment where employees are empowered to grow, learn, and contribute to meaningful change. The organization actively supports... Show More
Job Requirements
- Associate’s degree or equivalent demonstrated through a combination of work experience, training, military service, or education
- 1+ years customer service experience
- Ability to manage multiple priorities
- Attention to detail
- Strong interpersonal and communication skills
- Strong computer knowledge and Windows skills
- Legally authorized to work in the United States without employer sponsorship
Job Qualifications
- Associate’s degree or equivalent demonstrated through a combination of work experience, training, military service, or education
- 1+ years customer service experience
- 1+ years communications, marketing, or event-planning experience preferred
- Enthusiasm for creating exceptional customer experiences
- Passion for demonstrating and promoting digital products and services
- Skilled in customer engagement and creating a sense of community
- Displays a credible, trustworthy and professional image at all times
- Ability to manage multiple priorities
- Attention to detail and problem-solving skills
- Ability to exercise flexibility and responsiveness
- Strong interpersonal, communication, time management and organizational skills
- Ability to comply with policies and procedures
- Strong computer knowledge and Windows skills
Job Duties
- Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner
- Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards
- Creates exceptional customer experiences with every interaction
- Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments
- Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities such as greeting, check-in, set up, and clean up
- Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café
- Works closely with third-party baristas and cleaners to ensure the Work Café environment is welcoming and all issues are dealt with effectively
- Supports customers by acting as a key point of contact and directing enquiries to appropriate resources or business partners
- Proactively encourages customers to embrace digital products and services by explaining the benefits of using available alternative channels
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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