Concierge

EDITION Hotels represent a unique collaboration between renowned boutique hotelier Ian Schrager and Marriott International, combining visionary design with world-class luxury and global reach. This distinctive brand creates an unparalleled hospitality experience characterized by polished sophistication, individual charm, and service excellence. EDITION caters to discerning guests seeking originality, quality, and impeccable service delivered with personality and flair. Known for blending comfort with charisma, the brand breaks conventional boundaries to provide an inviting atmosphere where guests feel both special and at ease. As part of Marriott International's expansive portfolio, EDITION Hotels uphold a culture of inclusivity and equal opportunity, actively valuing diversity and fostering an environment where every associate can thrive and grow.

The role at EDITION Hotels centers on delivering exceptional guest service by responding skillfully to requests for special arrangements such as transportation, reservations, or dry cleaning. The position requires attentiveness to guests with unique needs, ensuring follow-up to confirm satisfaction. The ideal candidate will provide comprehensive information about the property and local attractions, assisting guests in making the most of their stay by highlighting amenities and special events. Handling guest calls, messages, and concerns in a professional and timely manner is a key responsibility, including liaising with various departments like housekeeping and bell services to resolve issues expeditiously.

This role also involves monitoring the club lounge to ensure a safe, orderly, and welcoming environment for guests, as well as maintaining accurate records through shift logs and memo books. Safety is paramount, with expectations to report any accidents or unsafe conditions promptly and complete relevant training and certifications. Maintaining a professional appearance and demeanor at all times, respecting confidentiality, and protecting company assets are fundamental aspects of the job.

Successful candidates will be adept communicators, capable of engaging guests warmly and professionally while also collaborating effectively with team members to reach common goals. The ability to anticipate and address guest needs proactively, including assisting individuals with disabilities, is essential. This position demands physical stamina to stand, sit, or walk for extended periods and the ability to lift or move objects up to 10 pounds independently.

Working at EDITION Hotels offers an opportunity to join a vibrant and dynamic team committed to creating memorable experiences through heartfelt service rather than rigid protocols. The environment inspires creativity and excellence, encouraging employees to express authenticity and pride in their work every day. The role is ideal for individuals eager to contribute to a brand that values uniqueness, diversity, and world-class hospitality.