Agent Concierge

Hilton Grand Vacations is a renowned hospitality company specializing in providing exceptional vacation experiences through its premium timeshare resorts across popular destinations. As part of the globally recognized Hilton brand, Hilton Grand Vacations upholds a reputation for quality service, luxurious accommodations, and memorable guest interactions. The company’s marketing packages offer travelers exclusive opportunities to explore remarkable vacation destinations with tailored services and personalized support.

Joining Hilton Grand Vacations means becoming part of a dynamic team dedicated to hospitality excellence and guest satisfaction. The company focuses on creating lasting vacation memories by anticipating and fulfilling the needs of their clientele through professional and friendly service. With a commitment to employee development, competitive compensation, and comprehensive benefits, Hilton Grand Vacations fosters a work environment that encourages growth, recognition, and teamwork.

The concierge agent role at Hilton Grand Vacations is pivotal in delivering outstanding customer service for travelers who have purchased Hilton Grand Vacations marketing packages. This position involves proactive outreach through outbound confirmation and welcome calls to connect with guests and assist in planning their dream vacations. As a concierge agent, you will support guests by answering questions related to their upcoming stays, helping with travel arrangements, and coordinating reservation modifications. This role demands excellent communication abilities, a passion for hospitality, and dedication to providing personalized guest experiences that enhance satisfaction and loyalty.

The schedule for this role is structured with department hours from 12:30 PM to 9:00 PM EST, Monday through Friday, and 9:30 AM to 6:00 PM EST on Saturdays, with Sundays off. Additionally, employees receive one extra weekday off per week, ensuring a well-balanced work-life schedule. Comprehensive paid training is provided over four weeks, Monday through Friday, from 9:00 AM to 4:00 PM EST, equipping new hires with the necessary skills and knowledge to succeed in the role.

This role is ideal for individuals looking for a customer-focused career in the hospitality industry, offering competitive hourly pay plus performance-based bonuses. Hilton Grand Vacations supports employee well-being with medical, dental, and vision benefits starting from day one, as well as generous paid time off and sick leave. Employees also benefit from a 401(k) retirement plan with a company match, an employee stock purchase program, and tuition assistance including professional certification reimbursement. The company’s culture emphasizes internal growth, career advancement, and recognizing employees’ hard work through reward programs. Working in a supportive team environment with comprehensive training makes this an excellent opportunity for those passionate about delivering excellent service and helping guests create unforgettable vacation memories.