Event Manager - Maggiano's-12th & Filbert

Our esteemed hospitality establishment is a leading hotel renowned for its impeccable service, elegant banquet facilities, and commitment to creating memorable guest experiences. With a strong reputation for hosting a diverse array of events ranging from corporate conferences and gala dinners to weddings and private celebrations, our hotel prides itself on delivering excellence in every detail. Situated in a prime location, the hotel combines luxurious accommodations with state-of-the-art event spaces designed to meet the unique needs of each client. Our team comprises passionate hospitality professionals dedicated to exceeding guest expectations and ensuring seamless event execution from start to finish.

The Event Manager role is central to our banquet operations, acting as the key coordinator and leader responsible for all aspects of event planning and execution. This full-time position requires a dynamic individual who thrives in a fast-paced environment and possesses an eye for detail. The Event Manager takes full ownership of every booked event once the sales team has secured it, overseeing logistics such as room setup, seating arrangements, event timelines, and staffing coordination. Serving as the primary on-site contact throughout the event, this role ensures that every detail aligns perfectly with the client’s expectations and the venue’s high standards.

This role involves close collaboration with Sales Managers, Culinary teams, and Restaurant Leadership to facilitate smooth event handoffs and ensure the delivery of exceptional guest experiences. The Event Manager is responsible not only for the operational aspects but also for the leadership and development of the banquet staff, including hiring, training, and performance management. They are tasked with maintaining inventory and service standards, monitoring banquet profitability, and supporting menu pricing and updates. Utilizing banquet systems, CRM tools, and event software is integral to this role to maintain accuracy in event documentation and reporting.

The candidate must demonstrate strong organizational and multitasking skills, possess the ability to interpret and implement Banquet Event Orders (BEOs), and lead a team effectively under pressure. The position requires excellent communication skills, problem-solving abilities, and a flexible work schedule that may include nights, weekends, and holidays. With a minimum of three years’ experience in hotel, catering, or banquet operations, the Event Manager ensures events start on time, run smoothly, and leave a lasting positive impression on guests. This role demands an individual committed to operational excellence, financial performance, and superior guest service, contributing to the overall success and reputation of our banquet program.