FOH Manager

Philadelphia, PA, USA|

Job Overview

Benefits

Paid Time Off

Paid sick leave

401(k)

Health Insurance

Dental

Vision

Short term disability insurance

long term disability insurance

Life insurance

Quarterly bonus program

complimentary shift meal

Semi annual employee appreciation days (qualified employees)

Commuter Transit Benefits

Job Description

Chickie's & Pete's is a renowned restaurant well-established for its vibrant and quality food and beverage service. Known for its welcoming atmosphere and commitment to exceptional guest experiences, Chickie's & Pete's operates with a dedication to maintaining the highest standards in both cuisine and customer service. As a growing enterprise in the hospitality sector, the restaurant emphasizes teamwork, professionalism, and continuous improvement to ensure that every guest enjoys a memorable dining experience. The company is recognized for its dynamic workplace culture that values respect, diversity, and career growth for its staff members. With multiple service areas and a variety of dining options, Chickie's & Pete's strives to offer visitors an inviting and safe environment, combining excellent food with attentive and efficient service. The company supports its employees with a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.

The role of the Service Manager at Chickie's & Pete's is pivotal to overseeing the efficient, well-prepared, and profitable service of food and beverages across the restaurant's service areas. Reporting directly to the General Manager, the Service Manager is responsible for organizing and directing staff and resources to ensure top-tier customer satisfaction and smooth operation. This position demands a versatile leader who is not only capable of managing the core service responsibilities but also able to step in to manage bar staff or host/hostess operations as needed. The Service Manager must uphold Chickie's & Pete's service, operational, and company standards while ensuring a safe and sanitary environment for both guests and employees. Key aspects of the role include engaging with guests to ensure their satisfaction, resolving complaints effectively, supporting the general manager in daily operations, monitoring staff activities, and enforcing standards of appearance and behavior. The role involves significant coordination, including hiring, training, staff scheduling, and maintaining proper documentation for all service staff.

The position requires keen attention to detail, excellent communication skills, and the ability to foster a positive team environment. The Service Manager is expected to be hands-on in supporting guest needs and setting an example through professional behavior and positive attitude. Proficiency with point-of-sale systems and management duties related to financial transactions, like voids and comps, is essential. The candidate must also demonstrate strong problem-solving abilities and a commitment to upholding quality and safety standards. This role offers an opportunity to lead a motivated team in a high-energy restaurant setting and contribute significantly to the overall guest experience and operational success. Chickie’s & Pete’s provides a dynamic workplace where employees can grow professionally while enjoying competitive benefits, including a quarterly bonus program, health plans, and employee appreciation events.

Job Requirements

High school diploma or equivalent
Previous experience in restaurant management or supervisory role
Knowledge of food and beverage service operations
Ability to stand for long periods
Strong communication and interpersonal skills
Ability to handle stressful situations calmly
Proficiency with POS systems
Must be able to work flexible hours including weekends and holidays
Valid work authorization
Ability to train and manage a team

Job Qualifications

Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience
They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training
Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus
Teamwork: Working together as a team is a critical success factor of any restaurant
Must gain experience and become current in state-of-the-art sales methods
Must meet sales goals
Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials
Must be able to stand for long periods of time
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure
Analytical Skills: General accounting and math skills required along with point-of-sale application knowledge
Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems
Technical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers
Quality Control and Priority Assessment: Must evaluate current practices and processes
immediately recognize potential areas of conflict
and initiate ways to improve current business methods, quality of products and services provided
Language: Must have ability to speak and write English effectively
Flexibility: Willing to assist with the workload of others when needed and take on additional responsibilities that may be assigned at any given time based on volume of business, staffing, etc
Time Management Skills: Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others

Job Duties

Plan, organize, direct, and coordinate the staff and resources of the service areas for the efficient, well-prepared, and profitable service of food and beverages
At any time the you may be assigned to oversee other restaurant staff and resources based on the General Managers discretion
Therefore it is essential to have an understanding of the responsibilities associated with the Bar Manager and Host/Hostess Manager in addition to those listed below
Smile and maintain a positive attitude at all times
Follow all Chickies & Petes service, operational and company standards
Ensure safe working and dining environment to reduce risk of injury and accidents
Complete accident reports promptly in the event a Guest or employee is injured
Engage with Guests to ensure satisfaction by conducting table touches
Resolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into returning guests
Impart importance of speed of service and acting with a sense of urgency
Provide support to General Restaurant Manager in daily operations of the restaurant
Monitor actions of staff and Guests to ensure safety standards are followed
Oversee cleaning of service areas and equipment to maintain sanitation standards
Hire, train and terminate, when needed, service staff
ensure all paperwork is in order
Enforce proper uniform and appearance standards with service staff
Prepare server schedules and ensure restaurant is staffed for all shifts
relieve staff when needed based on level of business
Enforce sanitary practices for food handling among service staff
Ensure service staff is aware of store, food and beverage promotions
Prepare, maintain and oversee service staff side work
Complete daily floor plans in a timely manner and communicate plan to all necessary staff
Perform Micros manager duties in regards to voids, comps, splitting checks, gratuities
Ensure service staff provides exceptional service, following all steps of service
Additional tasks as assigned
Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management
Establishing good working relationships is key to maintaining a team-oriented work environment
Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have ability to understand Guest’s needs clearly