Position: Director of Customer Services
About: Join a dynamic transportation agency and help lead the Customer Services Department at an executive level. This position reports to the Assistant General Manager of External Affairs and involves overseeing customer service operations, staff management, and administrative support functions within the organization.
Requirements: Bachelor’s degree in Business Administration or related field; 5+ years of experience in customer service program administration; Experience in managing large budgets and operational resources; Knowledge of transportation customer service programs; Strong communication and leadership skills; Ability to analyze complex operational needs and make strategic decisions; Familiarity with relevant Federal, State, and local regulations; Demonstrated record of staff supervision and performance evaluation; Must pass pre-employment medical examination and background check.
Benefits: Competitive annual salary, Comprehensive health insurance, Paid time off and holidays, Professional development opportunities, Opportunity to work with a diverse and collaborative team
