Shift Manager -0595

Five Guys is a renowned fast casual restaurant chain known for its commitment to delivering outstanding burgers and fries made from fresh, high-quality ingredients. Established with a focus on exceptional customer service, Five Guys operates clean and welcoming restaurants that emphasize an enjoyable dining experience for every guest. As a rapidly expanding brand with plans to open over 1000 new locations across North America, Five Guys prides itself on creating real career growth opportunities, promoting from within, and maintaining a positive and motivating company culture that values hard work and integrity.

The role of Shift Manager at Five Guys is pivotal in maintaining operational excellence during the General Manager's absence. This position involves comprehensive responsibilities, from overseeing daily restaurant operations to ensuring strict adherence to company standards, including product preparation, customer interaction, cleanliness, team management, and inventory control. Shift Managers are also expected to lead by example, being fully capable of performing all duties assigned to Crew Members and Shift Leaders, thereby fostering a collaborative and efficient work environment. The position offers a competitive pay rate between $20 and $22 per hour, supplemented by tips and bonuses, providing a rewarding compensation package for motivated individuals.

Working hours typically align with the restaurant's operations, opening at 11:00 AM and closing at 10:00 PM, with no drive-thru service, creating a stable and predictable schedule. The company offers a comprehensive and customizable benefits package that includes medical, dental, vision, and pet insurance, alongside a 401(k) retirement plan with matching contributions based on eligibility. Additional support programs such as an Employee Assistance Program and an Employee Relief Fund reflect Five Guys' commitment to employee wellbeing.

Shift Managers at Five Guys enjoy a dynamic, fast-paced environment where energy and enthusiasm are essential. The culture encourages professionalism in food quality and safety while maintaining a fun and friendly atmosphere. Employees benefit from perks like free meals during shifts and a Secret Shopper bonus plan, which rewards teams based on customer service evaluations. Five Guys also emphasizes core values encapsulated in their "REAL" Convictions: Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example, guiding managers to uphold high ethical and operational standards.

Ideal candidates are those with 1-2 years of supervisory experience in food service or retail, who are passionate about creating a great workplace and delivering exceptional customer experiences. Honesty, energy, motivational leadership, and a commitment to setting and achieving high standards are key traits desired in this role. The Shift Manager’s role at Five Guys is a fantastic opportunity for individuals eager to develop their leadership skills and grow within a successful, expanding company dedicated to quality, service, and community.