Assistant General Manager

Shake Shack is a leading hospitality brand known for its commitment to putting people first, delivering exceptional quality food, and creating memorable guest experiences. Originating from a humble hot dog cart in New York City's Madison Square Park, Shake Shack has grown exponentially into one of the fastest-growing restaurant chains across the United States and internationally. Founded by Danny Meyer, the company upholds a deep-rooted philosophy of giving back, community involvement, and standing for something good in all their operations. This includes a strong emphasis on sustainability, social responsibility, and fostering a positive and inclusive workplace for its employees, commonly known as the #ShackFam. Their mission extends beyond serving great food; they create an environment where employees can thrive through mentorship, comprehensive training, and ample opportunities for professional growth.

The role offered is that of a Restaurant General Manager, a crucial leadership position responsible for the overall management and success of a Shake Shack location. This full-time position offers a competitive salary range between $59,841.60 to $76,939.20, along with numerous employee benefits. The General Manager's core responsibility is to lead, coach, and develop team members to ensure the delivery of outstanding hospitality and uphold the company's high standards of excellence. This entails managing daily restaurant operations including inventory, quality control, safety protocols, and achieving financial profitability goals by effectively managing budgets and payroll. The manager also plays a pivotal role in promoting the Shake Shack brand locally through community engagement and word-of-mouth marketing.

With a minimum of three years of restaurant general management experience in a fast-paced, high-volume setting, the ideal candidate will demonstrate proficiency across various operational facets such as personnel management, food planning and preparation, purchasing, sanitation, health codes compliance, and security. This position requires strong leadership skills to motivate a diverse team, champion hospitality excellence, and drive sales while maintaining operational efficiency. Familiarity with restaurant financial management, including profit and loss (P&L) responsibilities, is essential, and food handler certification is preferred. The role demands flexibility regarding working hours to meet the dynamic nature of the restaurant industry.

Shake Shack offers a supportive work environment where creativity, collaboration, and innovation are encouraged. Employees enjoy competitive pay, performance bonuses, meal discounts, and exclusive perks such as corporate discounts on travel, electronics, and wellness activities. The company also provides comprehensive health benefits including medical, dental, and vision insurance, employer-paid life and disability insurance, and a 401k plan with company match. Additional benefits include paid time off, paid parental leave, access to employee assistance programs from day one, and flexible spending accounts. Shake Shack is proud to be an equal opportunity employer, embracing diversity and promoting equality in all aspects of employment.