Restaurant Manager

Hartford, CT, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Training and development opportunities

Job Description

Dunkin' is a globally recognized restaurant brand known for its coffee, baked goods, and fast casual dining experience. As part of a large network of franchises, Dunkin' has established itself as a leader in the quick-service restaurant industry by consistently delivering quality products and exceptional customer service. The company prides itself on fostering a vibrant and inclusive work environment where team members are encouraged to grow and succeed. With a strong focus on community engagement and operational excellence, Dunkin' continues to innovate and expand, making it a preferred destination for customers seeking delicious refreshments and snacks.

We are currently seeking a dynamic and energetic Restaurant Manager to join our Dunkin' location. This leadership role focuses on overseeing the day-to-day operations of the restaurant, ensuring that high standards of quality, service, and cleanliness are consistently upheld. The Restaurant Manager will be responsible for motivating and inspiring the team to deliver outstanding guest experiences while maintaining operational efficiencies. The position demands a results-oriented individual who can effectively balance customer satisfaction with financial performance, driving both sales and profitability.

The ideal candidate will have a passion for excellent customer service, strong team development skills, and a keen eye for operational details. The Restaurant Manager will lead the team by example, promoting a welcoming atmosphere for both employees and guests. Responsibilities will include managing inventory, labor costs, and cash handling procedures, as well as executing company recipes, promotions, and training programs. Additionally, the manager will monitor guest feedback and implement strategies to enhance satisfaction and improve overall restaurant performance.

This role requires a leader comfortable with recruiting, hiring, onboarding, and developing team members. The manager will conduct performance reviews, provide ongoing coaching, and recognize outstanding employee achievements. They will also be expected to maintain compliance with all company policies and applicable federal, state, and local regulations.

Basic computer skills and proficiency in spoken and written English are essential, alongside basic math and financial management capabilities. Previous leadership experience in retail, restaurant, or hospitality environments is highly desirable, and a college degree is preferred but not mandatory. This position offers an exciting opportunity for a motivated individual to advance their career within a reputable and fast-paced restaurant environment. If you thrive in a leadership role that challenges your operational and interpersonal skills, Dunkin' invites you to apply and become part of a team dedicated to quality and customer satisfaction.

Job Requirements

Basic computer skills
fluent in spoken and written English
basic math and financial management skills
previous leadership experience in retail, restaurant or hospitality
ability to lead a team effectively
strong communication skills
knowledge of food safety and sanitation standards
availability to work flexible hours
ability to manage inventory and labor costs
high school diploma or equivalent
college degree preferred

Job Qualifications

Basic computer skills
fluent in spoken and written English
basic math and financial management skills
previous leadership experience in retail, restaurant, or hospitality
strong team development and coaching abilities
excellent communication and interpersonal skills
ability to maintain high operational standards
knowledge of food safety and sanitation standards
ability to manage budgets and control costs
experience with inventory management
understanding of customer service principles
effective organizational and multitasking skills
college degree preferred

Job Duties

Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards
deliver exceptional guest experiences and foster a guest-first culture
ensure food quality, safety, cleanliness, and sanitation standards are consistently met
execute company recipes, procedures, and operational systems
implement new product launches, promotions, and team training
monitor guest feedback and develop action plans to improve satisfaction
communicate restaurant goals, priorities, and performance expectations to the team
maintain compliance with all company policies and applicable federal, state, and local laws
recruit, hire, onboard, train, and develop restaurant team members
lead by example and provide positive, hands-on leadership
coach and mentor employees to improve performance and achieve operational goals
conduct performance reviews and provide ongoing feedback
lead team meetings and recognize outstanding performance
manage labor costs through effective scheduling
complete inventory counts and place food and supply orders
control food, labor, and operating costs to maximize profitability
manage cash handling procedures and maintain accurate cash controls
help achieve sales, profit, and budget goals established by the franchise owner
complete required operational reports and self-assessment