Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid training
flexible schedule
Job Description
Dunkin' Donuts, established in 1950 by Bill Rosenberg in Quincy, Massachusetts, has grown to become the world's leading baked goods and coffee chain. Serving more than 3 million customers daily, Dunkin' Donuts is renowned for its wide variety of offerings, including 52 types of donuts, numerous coffee beverages, bagels, breakfast sandwiches, and other baked goods. The company prides itself on delivering consistent quality, great customer service, and a convenient experience to its global customer base. As a franchise-focused business, Dunkin' Donuts operates with a commitment to high standards and continual innovation in the food and beverage industry.
The role of the Assistant Restaurant Manager is pivotal in supporting the Restaurant Manager and shift leaders to ensure smooth restaurant operations and exceptional guest experiences. This position involves stepping into the Restaurant Manager's responsibilities during their absence, managing on days off, and working opposite shifts to maximize leadership coverage. Key functions include floor operations, leading brand training programs, and executing brand standards to build a profitable, customer-focused restaurant environment.
Assistant Restaurant Managers lead team meetings alongside the Restaurant Manager, oversee training schedules, validate and certify team and shift lead staff, and ensure adherence to brand recipes and systems. They foster a guest-centered culture by reviewing feedback and implementing continuous improvement plans. The role also requires strong communication skills to relay restaurant priorities, goals, and results effectively to the team. Additionally, Assistant Managers play a role in product rollouts, marketing initiatives, and in-store brand promotion.
Maintaining a safe, secure, and healthy environment is a key responsibility, requiring strict enforcement of safety, food safety, and sanitation regulations. Financial oversight is another critical aspect, including cost control to maximize profitability, managing inventory, supporting labor scheduling, and assisting in supplier orders. The Assistant Restaurant Manager actively participates in team performance appraisals, coaching, and motivating staff to enhance sales, profitability, and guest satisfaction. They monitor key performance indicators such as sales goals, labor costs, and service speed, striving to meet or exceed targets.
Successful candidates demonstrate strong analytical skills, business acumen, and the ability to thrive in a fast-paced, team-oriented environment. Essential personal attributes include punctuality, honesty, a positive attitude, openness to learning, training capabilities, and a strong guest focus. Physically, the role demands standing for extended periods, performing repetitive motions, lifting, and working within confined spaces. This position offers an excellent opportunity to grow within the highly respected Dunkin' Donuts brand, contributing to its continued success and upholding the company’s commitment to outstanding customer service and operational excellence.
The role of the Assistant Restaurant Manager is pivotal in supporting the Restaurant Manager and shift leaders to ensure smooth restaurant operations and exceptional guest experiences. This position involves stepping into the Restaurant Manager's responsibilities during their absence, managing on days off, and working opposite shifts to maximize leadership coverage. Key functions include floor operations, leading brand training programs, and executing brand standards to build a profitable, customer-focused restaurant environment.
Assistant Restaurant Managers lead team meetings alongside the Restaurant Manager, oversee training schedules, validate and certify team and shift lead staff, and ensure adherence to brand recipes and systems. They foster a guest-centered culture by reviewing feedback and implementing continuous improvement plans. The role also requires strong communication skills to relay restaurant priorities, goals, and results effectively to the team. Additionally, Assistant Managers play a role in product rollouts, marketing initiatives, and in-store brand promotion.
Maintaining a safe, secure, and healthy environment is a key responsibility, requiring strict enforcement of safety, food safety, and sanitation regulations. Financial oversight is another critical aspect, including cost control to maximize profitability, managing inventory, supporting labor scheduling, and assisting in supplier orders. The Assistant Restaurant Manager actively participates in team performance appraisals, coaching, and motivating staff to enhance sales, profitability, and guest satisfaction. They monitor key performance indicators such as sales goals, labor costs, and service speed, striving to meet or exceed targets.
Successful candidates demonstrate strong analytical skills, business acumen, and the ability to thrive in a fast-paced, team-oriented environment. Essential personal attributes include punctuality, honesty, a positive attitude, openness to learning, training capabilities, and a strong guest focus. Physically, the role demands standing for extended periods, performing repetitive motions, lifting, and working within confined spaces. This position offers an excellent opportunity to grow within the highly respected Dunkin' Donuts brand, contributing to its continued success and upholding the company’s commitment to outstanding customer service and operational excellence.
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in related field
- Basic computer proficiency
- Effective communication skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Basic financial management knowledge
- Availability to work varied shifts
- Ability to stand for extended periods
- Physical capability to perform tasks such as bending and lifting
- Proficiency in English
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Guest focused
- Time management
- Problem solving
- Strong communication skills
- Ability to motivate others
- Positive attitude and willingness to learn
Job Duties
- Lead team meetings along with restaurant manager
- Oversee brand training programs, schedule, train, validate, and certify team and shift lead staff
- Ensure brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals and results to restaurant team members
- Execute new product rollouts including training, marketing and sampling where applicable
- Ensure in-store point of purchase setup per brand standards
- Maintain a safe, secure, and healthy environment by enforcing safety, food safety and sanitation requirements
- Control costs to maximize profitability
- Complete inventory periodically
- Support restaurant manager in weekly labor scheduling and staff deployment
- Assist in supplier and vendor orders
- Conduct self-assessments and develop action plans
- Ensure restaurant budget is met
- Manage cash and enforce cash management policies
- Ensure the facility is always rush ready
- Assist in team and shift lead performance appraisals
- Coach team members to drive sales, improve profitability and guest satisfaction
- Understand and work to meet key performance indicators such as sales goals, labor and cost percentages, and speed of service goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
