Assistant General Manager

Taco Bell is a leading Mexican-inspired quick service restaurant brand that operates under Yum! Brands, Inc., a global leader in the restaurant industry that also includes Pizza Hut and KFC. Since its founding in 1962 by Glen Bell, who revolutionized the fast food landscape by popularizing tacos in a market dominated by hot dogs and hamburgers, Taco Bell has grown to nearly 7,000 locations across the United States and more than 400 restaurants in 27 countries worldwide. With ambitious plans to open an additional 2,000 restaurants over the next decade globally, Taco Bell is not only a prominent player in the quick service restaurant sector but also a dynamic brand committed to innovation, quality, and customer satisfaction. Their unique positioning and dedication to their customers are embodied in their vibrant culture known as Live Más, which translates to "Live More." This philosophy encourages breakthrough thinking, innovation, and a genuine passion for serving people, setting Taco Bell apart in the competitive restaurant industry.

The role of Assistant General Manager at Taco Bell is a critical leadership position that reports directly to the Restaurant General Manager. The Assistant General Manager plays a pivotal role in managing the day-to-day operations of the restaurant in alignment with company policies and guidelines to drive customer satisfaction and maximize profitability. This position involves hands-on management duties including training employees, responding to customer service needs, and modeling exemplary behaviors to foster a positive and efficient restaurant environment. The Assistant General Manager leads with a focus on building a culture of recognition and motivation to achieve operational excellence. This leadership role emphasizes the importance of cultivating a high-performing team by recruiting, developing, and mentoring managers and team members to ensure a healthy succession pipeline.

The Assistant General Manager is entrusted with upholding the Taco Bell HUNGRY principles, which stand for Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful, reflecting the brand's energetic and forward-thinking culture. Responsibilities include ensuring consistent delivery of exceptional customer experiences, adhering to health and safety standards, managing financial performance through profit and loss oversight, controlling labor and inventory, and maintaining facility standards through diligent preventative maintenance. The AGM also adopts a proactive approach to resolving customer complaints by analyzing insights from customer feedback programs and implementing systemic solutions.

By joining Taco Bell as an Assistant General Manager, candidates will be part of a company that values authenticity and creativity and supports career growth and skill development. Taco Bell fosters an inclusive and passionate workplace culture where employees are encouraged to bring innovative ideas and pursue personal and professional growth. This role offers a unique opportunity for an energetic leader with a passion for customer service and operational excellence to contribute to a fast-growing, vibrant brand in the quick service restaurant industry.