Assistant Restaurant Manager

Rackson is a distinguished Quick Service Restaurant (QSR) operator renowned in the United States for its robust growth strategy and unwavering commitment to values-based leadership. At the core of Rackson's company culture is a people-first philosophy, emphasizing respect, recognition, and development of its team members. Partnering with iconic global brands such as BURGER KING®, which is celebrated as the second largest fast food hamburger chain worldwide, Rackson delivers exceptional dining experiences through high-quality, affordable food. BURGER KING®, founded in 1954 and famously known as the HOME OF THE WHOPPER®, has been a hallmark of premium ingredients, signature recipes, and family-friendly dining experiences for over five decades. This distinctive combination of a strong corporate culture, ethical leadership, and association with a world-class brand equips Rackson to continue expanding successfully within the fast-paced QSR industry.

The Assistant General Manager (AGM) position at Rackson is a vital leadership role within the restaurant operations team. Reporting directly to the Restaurant General Manager, the AGM oversees all restaurant activities during their shift, ensuring smooth operational flow, outstanding guest service, and strict adherence to company standards. The role is designed for individuals who exhibit strong self-awareness, motivation, and the ability to seek feedback proactively to drive continuous improvement. As the General Manager’s right hand, the AGM supports managerial staff in various key functions including staff management, financial oversight, and policy implementation, which collectively contribute to both operational excellence and financial performance.

Key responsibilities encompass creating a supportive and respectful environment for team members, managing sales and labor tracking efficiently, and ensuring adherence to brand standards in service, food quality, and safety. The AGM plays an instrumental role in maintaining the cleanliness and maintenance of the restaurant to uphold the brand’s image, as well as planning and executing shift operations with close attention to cost control measures. Leadership by example is fundamental, with a focus on empathy, fairness, and teamwork to identify and develop talent for future leadership roles within the company.

The AGM must also apply a solid financial understanding to enhance business decision-making and ensure compliance with cash handling and labor laws. The role demands active coordination of restaurant operations including staffing and inventory management, along with completion of administrative duties. Monitoring operational trends and implementing corrective action plans for long-term sales growth is part of the AGM’s strategic involvement. The position requires hands-on participation as needed, possibly involving food preparation, guest service, or store cleanliness to support business success.

Working in a fast food management environment, the successful candidate will demonstrate strong leadership skills, technical proficiency in all aspects of food preparation and safety, and effective communication skills in English, with Spanish comprehension considered an asset. The role requires flexibility in working various shifts, including weekends, evenings, and holidays. Physical demands include lifting, standing for long periods, and exposure to varying temperatures and potential hazards, with accommodations available for individuals with disabilities.

This full-time or part-time position offers competitive hourly pay ranging from $19.00 to $22.00, and bonus opportunities. Additional benefits include a 401(k) plan with company match, comprehensive medical, dental, and vision insurance, paid time off, scholarship opportunities, ongoing career and leadership development, and a people-first, values-driven workplace culture. Candidates who thrive in dynamic environments and aspire to grow within a leading QSR company are encouraged to join Rackson and contribute to the ongoing success of BURGER KING® restaurants.