Lobby Ambassador

Fort Lauderdale Marriott Harbor Beach Resort & Spa is a luxurious hotel located in the beautiful city of Fort Lauderdale, Florida. This premium resort is renowned for its exquisite beachfront location, world-class amenities, and exceptional guest services. Known for its elegant accommodations, stunning ocean views, and a variety of recreational activities, the resort epitomizes upscale hospitality and relaxation. It caters to a diverse clientele, from leisure travelers and families to business professionals attending conferences or events. The resort boasts multiple dining options, spa services, and meeting spaces, making it a premier destination for guests seeking both comfort and sophistication. Marriott International, the parent company, is a globally recognized leader in hospitality, committed to excellent service, innovation, and inclusive work environments. The company’s dedication to creating memorable experiences and supporting its associates makes it a preferred employer within the hospitality industry.

The role of Guest Experience Expert at Fort Lauderdale Marriott Harbor Beach Resort & Spa is designed to be much more than just a traditional front desk or check-in position. This full-time, non-management role is focused on delivering an exceptional and unique guest experience from the moment guests arrive to the time they depart. Guest Experience Experts at this resort take the initiative to provide a broad range of services that enhance every aspect of a guest's stay. This includes processing operational needs, responding promptly and professionally to guest requests, completing necessary reporting, and sharing insightful information about the local area, ensuring guests feel welcomed and well-informed.

The position demands a hands-on and proactive approach, empowering associates to navigate their workspace freely and make decisions that contribute to a seamless and pleasant guest experience. The role also emphasizes safety in the workplace, adherence to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Professionalism in appearance, communication, and conduct is essential, reflecting the high standards of the Marriott brand.

Guest Experience Experts are expected to be physically active throughout their shifts, standing, sitting, or walking for extended periods, as well as handling light physical tasks such as moving or lifting items weighing up to 10 pounds without assistance. This dynamic role suits individuals who thrive in a lively environment and are passionate about hospitality and guest satisfaction.

Marriott International fosters an inclusive and diverse work environment where associates are valued for their backgrounds, talents, and experiences. The company is committed to equal opportunity employment and non-discrimination based on any protected status. Marriott Hotels and its luxury portfolio, including JW Marriott, aim to elevate hospitality by combining innovation with the comfort of familiarity, ensuring guests always experience "Wonderful Hospitality. Always." As part of this team, employees have the opportunity to join a supportive global community, access training and development, and pursue their passions in a culture that promotes holistic well-being. Joining Marriott Hotels means belonging to a prestigious brand respected worldwide for its dedication to employee satisfaction and guest excellence.